Food quality is excellent. Step by step instructions easy for teenagers to follow. A huge amount of plastic and cardboard packaging. Recipe cards are brilliant.Reasonable value while I'm getting the d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recipes are great and the deliveries are always completed well. While I understand the reasoning for the change, I still prefer the old boxes it got delivered in, the carboard now is often squished an... See more
Company replied
Great communication from delivery team, large selection of meals which are fresh and well portioned, reasonably priced. Weekly 3 night menus leads to less waste which in turn saves money .
Company replied
We are loving our meals. We order 3 meals a week. This takes the thinking out of the equation on what to cook. Everything is at your fingertips with easy recipes to follow. The flavours are fantastic... See more
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Company details
Written by the company
Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills as you take on cuisines from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety! Our flexible subscription plans mean you can pause or cancel deliveries before our order cut-off deadline each week. And our friendly customer care team are here to help with any questions or feedback you have. Thanks for choosing HelloFresh!
Contact info
5 Queen Street, 2008, Sydney, Australia
- (02) 8188 8722
- hello@hellofresh.com.au
- hellofresh.com.au
4.1
Great
19K reviews
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Reply from HelloFresh Australia
Thank you so much for the five stars, Robyn! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Very happy
Very happy
So nice not having to think about what to cook. The choices are fresh and varied.
February 17, 2026
Reply from HelloFresh Australia
Thank you so much for your five-star review, Vicki! ⭐
It's great to hear that our easy recipes are making those 'what's for dinner?' decisions a breeze. 🙌
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka💚
Loving the flavours
Great recipes, even better flavours. The portion size is great.
Love it
February 17, 2026
Reply from HelloFresh Australia
Thank you so much for the five stars, Jenny! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Making mealtimes fun again
September 27, 2025
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
I enjoy most of the meals but they…
I enjoy most of the meals but they always seem to be the same and there’s a lot of chicken dishes which I don’t eat. Be good to see some new recipes.
December 16, 2025
Reply from HelloFresh Australia
Thank you for taking the time to review us! 💚
We're so happy to hear that overall you're loving being part of the #FreshFam!
We're so sorry to hear you have not found the menu as exciting as we'd hope - If you ever have any feedback about your dinners, you can always leave comments when you rate each recipe - that goes straight to our Culinary Team and Recipe Developers and they're always keen to hear what our customers want more or less of!
You can reach our awesome Customer Care Team via the following if you have any further feedback or questions:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Ricka💚
Highly recommend Hello Fresh.
Highly recommend Hello Fresh.
My son and I started Hello Fresh to eat healthier dinners and to increase our cooking skills. I was surprised that by getting 6 meals a week we are also saving money compared to us buying from supermarkets and butchers. Easy to follow recipe cards.
We had a issue with one of the meals, contacted Hello Fresh and it was sorted very fast and we were refunded the money from the kit that had the issue. Its great for teaching kids and adults how to cook healthy and balanced meals when cooking isnt their strong skill. Highly recommend and household budget friendly
February 17, 2026
Reply from HelloFresh Australia
Thank you so much for the five stars, Wendy! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Great concept
Great concept, so convenient and simple to create great meals for my family.
February 24, 2026
Reply from HelloFresh Australia
Thank you so much for the five stars, Lois! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
I love cooking again
The recipes are fun, tasty and simple to follow. Portion size is great and ingredients fresh. I love cooking again.
February 20, 2026
Reply from HelloFresh Australia
Thank you so much for the five stars, Joan! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Love the variety of food choices
Love the variety of food choices. Flavours are great
February 4, 2026
Reply from HelloFresh Australia
Thank you so much for your five star review, Lynn! ⭐
It's great to hear that our easy recipes are making those 'what's for dinner?' decisions a breeze. 🙌
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Great for people with health issues
I have health issues that make cooking dinner difficult. Hello Fresh has been a game changer for me. Easy to prepare delicious meals that I absolutely adore. Thank you for the most wonderful experience.
January 28, 2026
Reply from HelloFresh Australia
Thank you so much for the five stars, Janne! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Food is great
Food is great. It works for me.
The only problem i have is with the delivery.
The could easily send a txt but the email sometimes hours later.
Ive been home and its been left outside they dont lnock or send an sms saying its been delivered till sometimes hours later.
May 7, 2025
Reply from HelloFresh Australia
Hi,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Reply from HelloFresh Australia
Thank you so much for your review, Baz! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better, and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Ricka 💚
Recipes were easy to follow
Recipes were easy to follow, nutriceous and very tasty. I love the vast assorment of meal choices from different cultures. I look forward to which region we are travelling to eat at each meal.
February 6, 2026
Reply from HelloFresh Australia
Thank you so much for the five stars, Roy! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Reply from HelloFresh Australia
Hi Libby,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Quality chevk
I think you need to do the check that all recipes and ingredients are in the box.
March 5, 2026
Reply from HelloFresh Australia
Thank you so much for your review, Terri! ⭐
We're delighted to hear that our boxes are working for your household!
We're so sorry to hear that some of your deliveries haven't gone as planned! As a service centred around convenience, this really undermines that and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong, take the appropriate action and report the issue with our delivery partners to make sure it doesn't happen again. Should there be any further hiccups with your deliveries, please reach out to us and we'll be happy to get it reported and sorted!
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Ricka 💚
Reply from HelloFresh Australia
Thank you so much for the five stars, David! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Harass you to sign back up
I stopped using HelloFresh over a year ago and in that time I’m harassed with phone calls, emails and letters to try and entice me to come back.
I have requested multiple times for marketing and communication to stop but they still find ways to contact me.
Certainly won’t be going back to HelloFresh now.
March 6, 2026
Unprompted review
Reply from HelloFresh Australia
Hi Emma,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Ricka
Customer Resolution Specialist
HelloFresh
Not reliable
Box not delivered. Box not refunded although you said it would only be 2 or 3 days.
May 12, 2025
Reply from HelloFresh Australia
Hi Joel,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
The items are fresh and receipe cards…
The items are fresh and receipe cards are easy to follow
January 31, 2026
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better, and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Daren💚
I love it
Since ive started ordering Hello Fresh, everything has been perfect, they are easy to make, everything is right there in the bag, it takes pressure off me knowing I have these delicious meals waiting in my fridge after a long day at work.
March 5, 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
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