Hepsiburada Reviews 

Terrible company with mediocre customer service, amazon.com.tr will dominate and ridicule them very very soon. Write that down those who can't fix a simple phone verification issue on the phone. You try to verify your phone and their software does not work. Amazon's worked and you lost a customer that easy.

Overpriced, Gittigidiyor has lower prices, just got scammed out of 1000 Turkish lira (my fault for not comparing prices) (bought galaxy s10+ for 5000 lira instead of 4000 lira) I would love to cancel the order but honestly I can't trust them to do it based on these negative reviews and I need the phone asap.

I used to be regular customer at Hepsiburada, at least 1 order each week, sometimes more. Each time I was happy to receive correct order, speedy delivery and undamaged items. If there were issues, Hepsiburada customer service WAS very helpful. But, now, one of my latest orders, which contained 1 bookshelf and 2 smaller shelfs, and how they handled delivery issues, damaged goods, I wont be spending any more money there. I actually even canceled 2 big orders made just few days ago.

First issue - 2 smallers shelfs, cargo company refused to bring to the 4th floor, Hepsiburada just said it's up to the Surat cargo to chose if they want to bring or not, even tho just moments earlier they sent me term and conditions where it states that they HAVE to bring it to my door. But no, they sent it back, and a 5 days now I am still waiting refund..

Second issue - bookshelf, delivered, box slightly damaged, but once opened you can see what a poor production is as metal joints are not even joined together, wooden pieces chipped, no pre drilled holes, dimensions not as stated. So, again, I contacted Hepsiburada and provided photos as proof, and you know what they said? There is nothing to be done, I need to keep it as the item is not resellable any more.

And what an irony, as they are proud to send generic message which says: "As Hepsiburada, our priority is always the satisfaction of our customers."

The worst, worst, worst customer service ever!!!

I bought the samsung galaxy buds+ and when i received them today i found them to be fake and the left bud doesn't work i made a request for returning it hopefully they'll refund me. Worst experience ever i'll never buy from them again.

I bought Samsung Galaxy note 10+ and paid 7000 turkish lira. It was flawed and returned it back. After two days they said, "My money paid back to my credit card." 12 days passed. I called my bank. They said nothing paid back. I write and call Hepsiburada now but they don't pay my money back. The only thing they do is to earn time with automatic replies. Never ever suggest them. Don't ever think that they like amazon or aliexpress. They are liar and they use your money for long time.
My order number is: 232 245 442

**STAY AWAY FROM THIS WEBSITE.**
The worst marketplace to order an item. I purchased a laptop and after 3days when I got it, I returned it and asked for a refund.
First, they said Ok your money will be refunded. After a few days, they said no the laptop will be returned to you. After a month of sending messages and calling back and forth, they gave me the shipment tracking number. When I tracked the number and called the shipping company, they confirmed this package will never be delivered to me and it's on the move to someone else and it's not coming to my city! I called hepsiburada back and explained to them what the shipping company said and they just said "OK We will open a case for you".
So far they have opened 3 cases for me and in each case, they just clearly told me " In hepsiburada we can not help you anymore"!!
What????????!!! What does it mean? You cannot help me anymore?
I'm taking legal action against these scammers.
It's just a big scam, STAY AWAY FROM THIS WEBSITE.

*** UPDATE***
I found out, and they blocked my account after I left this review here.

They are working on average standards. The shipment is quick but the sellers are not qualified.

I have purchased a few things now and I am absolutely delighted with the service .
I did have issues with the first purchase as it did not arrive at my house had to be picked up at the nearest cargo office.
But contacted Hepsiburada on whats app and when they knew I was English they sorted it all out in English was so surprised.
Fantastic service

worst company ever. stay away

i ordered mousepad they didnt deliver it and ignore my messages

I made a purchase on 1 May 2020. It was not delivered I made a claim. My request was recorded. Since 41 days I could not get the product, I could not get any refund and always just the same automated reply which says “ We are working on your file and thank you for your understanding”. So practically there is no response, no reply, no refund. So ı recommend that you avoid making any purchases from this website.
Regards

They have been nonresponsive which makes me think that although I prepaid for the item I would never receive it.
I suggest you think twice before you deal with such outfits.

Before two weeks from today, there were several items of this specific brand on their website. Put them on my list 3 days later it seemed it was not available! and just one (Which is the MOST expensive one) was still available! i waited for a a couple of weeks.. Others still was NOT available!
i said i'll buy this expensive ONE anyways and i did!
Right just after i bought it, the very next day they sold exactly the same item with a half price..
This is what #hepsiburada is all about

Dear foreigner friends. As a foreigner in Turkey I purchased a laptop which is 7000 tl from hepsiburada seller (seller was the company itself). Unfortunately I did not get my item, after 2 weeks of strugle with both hepsiburada and Aras cargo company I have realized and learned from a lawyer friend that hepsiburada sells the goods that are not in stock, takes their money and does not refund this price.Do not attempt to buy something from this website, this platform is a serious fraud platform.

They sent me the wrong items from 2 different vendors and I tried to return the items but no help from their side, they wrote to me 'there will be no help'. They take no responsibility.

I shopped only one time no bad thoughts on this site not good not bad

They sent me an antiperspirant with an expiration date left just one month. Normally it has 2 years of shelf time. I tried to return but they did not accepted and re-mailed. I also had a problem for a cream before. So be careful with this company. They used to work well but recently I do not suggest them.

They didn't deliver the product that ordered 2 months ago. And they marked may order as delivered. They are the worst of the worst.

The worst online marketplace that i have ever purchased from. I made an order last week and received it today. The order was for i12 TWS (4 pieces). I received 1 piece of sonething called i-18. When i tried to connect with their customer service, the wait exceeded 30 minutes and surprisingly although its an amazon company, they couldn't locate anyone who can speak English.
After the long run around, they simply asked me to return it, discarding the fact that i told them that i m traveling in 3 days and that the new order wouldn't arrive on time. Too arrogant and have zero common sense!!!

I ordered two toothpaste and the expiry date is over. I can't contact the customer service because no one is responding. Please help