Hepsiburada Reviews 

I ordered on 22 November initially I was told they would send it on 24th November and then 4th.nothing happened. Numerous mail, phone calls even complaining to sikayetvar.com no luck.
Now they say I should get it by 20th of December and they already invoiced it meaning one month warranty lapsed before I got the product. One month wait for a product was supposedly to be posted right away. Utter scam and misleading. Avoid like a plaque

If I could give the company a zero I would do.
People here giving this company a high rating most probably work for the company, ie fake reviews. This is the kind of company Hepsiburada is, fake.
If you get your item on time, then great. But Hepsiburada cannot take the credit for this as they are only the website advertising the goods. The company supplying the goods should get a good review, not Hepsiburada.
However, when something goes wrong, which can happen with online sales, who will sort the problem out? Don't bother looking at Hepsiburada as their customer service is non existent. Poorly trained, rude and offering threats rather than solutions.
People who compare this company to Amazon have no idea how good the customer service at Amazon is, and it is like comparing a Tofaş car to a Porsche. Not in the same league.
I suggest using Amazon.com.tr., N11 or GittiGidiyor which offer a far better service.
In my opinion, avoid Hepsiburada if you want a good service.

Not bad site,it has plenty of products.

I have ordered a PC. They have delivered the order in a few days. Thank you.

Customer service is useless.. if all goes well with your order and you receive your order without issues, lucky you are. If not and you have to deal with their customer service, may the force be with you. You will need it big time!!

Hebsiburda is a scam!!
Never buy from them. They will not deliver your products, will not reply to your complaint on time, will not refund your money.

Never buy from them. They will not deliver your products, will not reply to your complainst on time, will not refund your money.

It might be a scam, I'm not sure but all I know is I had a very bad experience shopping with that website. They are thieves.

the worst shopping website. i made the order and wait for more than a month they didn`t deliver it so i cancelled the order since more than a month and they didn`t refund the money yet. i fed up from their stupid customer service. they stole my money

Their system does not working flawlessly and product prices changes during payment.

As others here say: they have the worse customer service in the world. They did not deliver some of the products to me and told me they will refund the money. They did not. I called 20 times for a month and they always say they will and don’t. Now they are pretending they don’t understand English. It is rediculous and you should NEVER order from them.

The sound system I got from Hepsiburada was different and much worse. I sent it back 'they said '' they can not accept it because the package opened '' I ask you how can i test it without opening the package? Then The product did not come back, my 200 lira has gone to waste. Don't use it is a very bad site

We bought headphone , after 1 week of use , the mricrophone stopped working, they refused to refund it , it s 2 years guarantee. After 1 week it says , not fixable and not in stock so I can't replace it. We are now struggling with hepsi Burada for the refund. We speak turkish , but it's one week and still not reimbursed and no information about the reimboursement
Very bad customer service and guarantee. never buy electronic from them.
With Amazon, I would have the money on my account in less than 2 days

I've bought keyboard (Apex M800) and it stopped working after 1 year, even though it clearly states that they don't refund/replace after 1 month, they agreed to do so. I got answer in less than 12 hours! Great customer support.

i have been shopping since 2011 from hepsiburada. i have no big problem so far. Turkish trusthworthy shopping site.

I'm upset by the lack of communication Regarding my order of vestel 48'' smart TV. Hepsi burada have taken money from
My account but Not delivered the TV? I'm still waiting for either a full refund or for the Tv to be delivered. I'm English speaking & unfortuntely not fluent in Turkish, I can't believe that you have No English speaking customer service.