hifimusicsystems.co.uk Reviews 

36
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as great, well-made, and offering excellent sound quality, especially for playing records. Many appreciate the various features included in the music systems and find them to be good value for money. The delivery service is consistently praised for being fast, prompt, and seamless, with orders arriving on time and in great condition. However, some people mentioned issues with product quality, such as poor radio reception, skipping CDs, or the turntable arm not returning automatically. A few other people also felt that the sound quality was sometimes flat or tinny, and that the product's overall performance was underwhelming. Some reviewers were not happy with the order process, citing instances of incorrect orders, delayed collections, or failed deliveries.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many praising its sound quality, ease of setup,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the sound quality as fantastic and... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and super fast delivery... See more

Value for money

Users describe ambiguous interactions with value for money, with some considering it a fantastic purchase and... See more

Order

Consumers find the ordering process to be ambiguous, with some experiencing significant issues. For example,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great music centre only one criticism in that there is poor reception for the radio stations don’t think much to the Ariel.

Company replied

Rated 4 out of 5 stars

Great easy service .. the system is good and has everything I need .. my only criticism is that the treble and bass is not as functional as it could be and the turntable arm doesn’t return to the side... See more

Company replied

Rated 4 out of 5 stars

Hifi Music Systems were very helpful and dealt with my order quickly and competently. The reason I give 4 rather than 5 stars is not to do with them, but with the product itself. The Fi of the Steeple... See more


Company details

  1. Music Store
  2. Hi-fi shop
  3. Home Audio Store

Written by the company

Welcome to HiFi Music Systems, the UK’s premier distributor of Steepletone products. We specialise in offering a wide range of high-quality jukeboxes, record players, music systems, and unique audio products designed to enhance your home listening experience. As an authorised Steepletone distributor, we guarantee authentic products and exceptional customer service. Explore our carefully curated collection of retro jukeboxes, Bluetooth music players, and vinyl record players – perfect for music enthusiasts who value both quality and style. Whether you’re looking for a modern HiFi music system or a vintage-inspired jukebox, we have the perfect solution to suit your needs. Our products combine cutting-edge technology with timeless design, delivering rich, clear sound for every listening preference.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.3

All reviews

(36)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Personal CD player

Bought a personal CD player. The information on website was very good , the service and the delivery was very fast, so all in all a big thumbs up 👍

June 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you to Mark

Having placed my order, I realised that I had ordered the wrong model. I contacted the sales department and received a reply from Mark who advised me to re-order the correct model and further advised that a refund for the original order would be given. Unfortunately due to an error on my part, I re-ordered from a different company. Mark telephoned me immediately and assisted me in rectifying my error.
I cannot thank Mark enough for his courtesy, kindness and help during this process.
My new order, The Phoenix model, has arrived and the refund for my original order has been made.
My grateful thanks again to Mark for his patience and understanding.

May 31, 2026
Unprompted review
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Rated 2 out of 5 stars

One track wonder for me!!

Arrived ok but on the first track - and it was sounding good just packed up!! Really disappointed- will try another manufacturer as this quality for the money is not acceptable.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Swift & positive

My order was received in good time in well packaged box. All was as expected. I had reason to contact the Company in advance of the delivery and my response was swift and positive.

May 15, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Thanks for leaving the great review it's much appreciated.

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Rated 5 out of 5 stars

Extremely helpful

I've found this company to be very helpful. We have had two faulty Steepletone products - not the retailers fault but they have been really helpful in liasing with the manufacturer to get things resolved. Mark has been polite and reasurring and I would use them again, just wouldn't buy another Steepletone product.

May 20, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Thanks for the review I'm sorry you've had a bad experience with your steepletone Products. As you know we're in contact directly with Steepletone hopefully we'll be moving forward with the latest problem today
Thanks for your continued patience.

Rated 5 out of 5 stars

Cannot fault the service from these…

Cannot fault the service from these guys!
Superb price for a really nice player and the delivery was very fast too.
Thank you for the superb service 👌

May 12, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Thanks for your review pleased your happy with the service you received and the unit purchased.

Rated 4 out of 5 stars

Would buy from here again

Came when promised hifi works well and sounds nice

May 15, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Thanks for leaving your review it's much appreciated.

Rated 5 out of 5 stars

Ordered the Camden and wasn't…

Ordered the Camden and wasn't disappointed it arrived very well packaged and unbelievably easy to set up, sound quality is fantastic, I'm loving my record player. There is absolutely nothing to dislike about this amazing bit of kit.

May 1, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Thanks John for your great review very pleased your happy with the Camden unit hope you enjoy playing your old vinyls.

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Rated 2 out of 5 stars

Boston 5-in-1 hifi - great unit, awful delivery experience

The product itself (Steepletone Boston XP 5-in-1 hifi) is great so far, although record player could be improved with a simple lever to lift the needle arm, to avoid manual lifting.
However the service and delivery from Home Hi-Fi Systems was awful, one mess up after another. First they sent the completely wrong order (despite the unit name being cleared displayed on the outside of the box), then asking me if i'd be willing to accept this wrong unit. After advising they'd arrange collection of the wrong unit and posting of the correct one this wasn't done for a few days, then resulted in 3 days waiting in for failed collections/deliveries, particularly as the 'couriers' decided to send it in the wrong direction to the other end of the country. Total farce.

April 28, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Hi Dan, we're sorry to hear you've received a bad experience with your purchase. I can only apologise on behalf of the Steepletone warehouse for the picking error and the couriers for the failed collections. Pleased everything was resolved in the end and your now enjoying the correct unit purchased.
We'll make sure the issues mentioned are addressed and try better next time.

Rated 5 out of 5 stars

No problems with any features. Recommended

Quick delivery. Pleased with all of the features on the hi-fi system. No trouble with the DAB radio, or CDs skipping (which other people have commented don’t work for them). The free gift arrived separately the following day from delivery. Reliable make. Good value for the money. I’d definitely recommend the Steepletone Hi-fi.

April 22, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Hi Anne, thanks for leaving the great review we're pleased your happy with your purchase.

Rated 5 out of 5 stars

Great System

Purchased this record player after comparing it with other makes, sound is excellent, delivery very fast, easy to set up. Would definitely recommend this product.

April 22, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Thanks Shaun for the great review pleased your happy with your purchase

Rated 3 out of 5 stars

where do i start i was supposed to have…

where do i start i was supposed to have a free gift with this unit no go ! contacted the supplier never replyed
the unit tends to skip at the end of tracks on cd not all but its very irritating which i had not bought this unit my old one was far superior have lost interest in playing anything else total waste of money

April 16, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

We’re sorry to hear this. We have checked our records and can confirm that the FOC items were definitely dispatched, so it appears they may have been lost in transit. We will arrange for replacement items to be sent out again as soon as possible.

Regarding the issue with the unit, if the problem is still persisting, the item can be returned for a replacement.

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Rated 5 out of 5 stars

Steepletone Houston XP 6-in-1 Music…

Steepletone Houston XP 6-in-1 Music System with CD Player Bluetooth DAB+/FM & USB Wireless Speakers (Silver & Black) everything about purchasing this music system from ordering to deliver was easy and fast. A music system that has a wonderful sound and plays records without any issues that I have found with other music systems. I would always recommend them!

January 20, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Thanks Marie for the great review it's much appreciated 🙂

Rated 5 out of 5 stars

Sound quality and ease of use are fantastic

My hi fi arrived in great condition and on time, I honestly think that my old vinyls have never sounded so clear the sound quality is very good.
All in all a fantastic purchase.

November 20, 2025
Unprompted review
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Reply from hifimusicsystems.co.uk

Hi Neil, we're pleased your happy with your purchase 😀

Rated 5 out of 5 stars

Music centre arrived on time and in…

Music centre arrived on time and in great condition.Works great and sound quality brilliant.Easy to operate.Would highly recommend Steepletone music.

April 19, 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Thanks for the lovely review

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