Hisense UK Reviews 

20,710
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 7,149 reviews, most reviewers were somewhat happy with their experience overall. Many customers found products easy to set up, appreciating the clear picture and sound quality on their TVs. Consumers often highlighted good value for money and satisfactory performance from various appliances like fridge freezers and induction hobs. However, a significant number of people were dissatisfied with the customer service, describing it as very poor and unhelpful. Reviewers frequently reported issues with product breakdowns, difficulties in getting repairs, and a lack of support when problems arose. Some customers also noted specific product quality concerns, such as faulty parts, poor viewing angles on TVs, or appliances not working correctly.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, with many praising TVs for their easy... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers expressing satisfaction with products... See more

User experience

Customers had ambiguous experiences with user experience, with some finding the setup easy and the viewing... See more

Service

Consumers find service to be ambiguous, with many reporting negative experiences such as rude customer... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as extremely poor,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have just bought a Hisense Frost Free Fridge Freezer with a water dispenser. Unfortunately the water dispenser will not work.I have tried to remove to see if their is a problem with the nozzle b... See more

Rated 3 out of 5 stars

I elected to set the 50 inch Smart TV up myself after I unpacked it. There's a droning voice telling me what to do. It's still there now after trying everything to get rid of it. Everything goes thr... See more

Rated 3 out of 5 stars

Just trying my Hisense 50" for the first time. Had Panasonics in the past. Finding this TV good for picture, programming and Apps. Seems to be a bit too much bass for me, despite adjusting the equali... See more

Rated 3 out of 5 stars

55” TV E8QTUK. We were torn between a Hisense & TLC TV. Decided on the Hisense. Overall it’s a good tv. Picture is good, sound is ok as well. I’ve only given it 3 stars because the picture quali... See more


Company details

  1. Electronics Manufacturer

Written by the company

For 5 decades we have been committed to developing innovations in consumer electronics. Today, we are the No.1 TV brand in China, Australia & South Africa, and the No.2 refrigeration brand in China, employing over 80,000 people across 54 companies as well as boasting 12 research & development centres worldwide. All of which have the sole aim of delivering high quality, cutting-edge and affordable products that improve the life of our consumers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

21K reviews

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3.4

All reviews

(20,710)

5,841 reviews in the last 12 months

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Rated 5 out of 5 stars

Really pleased with new 50inch tv

Really pleased with new 50inch tv.
Really easy to set and connect to internet etc. all up and running in about 10minutes. The picture quality and sound are spot on. So really pleased and we’ll see overtime how this all works out.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

New TV review

The TV was very quick and easy to set up, and the picture quality for the price is very good. So far so good.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Following a litany of poor service

Following a litany of poor service, escalated a complaint to head office. Was told subcontractor would visit and Hisense followup. Engineer visit made problem worse and needless to say Hisense never followed up. Great appliances when they work but probably the worst customer care out there. Have lost heaps in spoilt food and potential food poisoning after months of faulty appliance.

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

2 year warranty but refusing repair…

2 year warranty but refusing repair after one year. Washing machines are cheaply made and don’t last.

Bought a year ago and my machine is already broken. The seal has gone and another component snapped.

They tried to blame me in writing despite the machine hardly being used as I’ve been in hospital during pregnancy.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent projector

Excellent projector

Simple to set-up

What you need is a decision tree to see what is the best:-

1 portable
2 short throw projector
3 daytime shows

Then

Which wall ?
Screen
Inside
Outside
Both

We Road tested it against the inside patio door shutters - excellent place for setup ( did try outside too bright - usable when setup)

Experience of setup bonded me and my wife

Opted for the Glamping option so expectations were a lower hurdle

We carried on nightly until the pest fires drove us in :-(

July 9, 2026
Unprompted review
Rated 4 out of 5 stars

Great modern looking dishwasher

Great modern looking dishwasher.
The cutlery tray is a great space saving idea but I’m not sure how long it’ll take before the cutlery is just chucked in the shelf/drawer and not strategically placed!
The bottle cleaner is great
The shelf/drawer for cups/glasses has some annoying features where things are just stuck and you can’t move it and it’s difficult to make the most of the space when certain items don’t fit
Also eco clean doesn’t dry plastics so that’s a bit annoying!

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased a washing machine for a…

Purchased a washing machine for a disabled family member. After 3 months it developed a fault. Their customer service required a video call to diagnose the problem including asking the customer to pull out the washing machine so they could access the plumbing. Told them it wasn't possible for the person to pull out the washer , hisense said that couldn't be of any assistance then as they couldn't diagnose the fault from a video call

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Much better than expected

I genuinely can't tell the difference in the picture from this base model Hisense, from the high end Samsung it has replaced. The features are just as good.

One small issue in playing UHD content from my Sky HD box. I often have to restart the TV and Sky, otherwise it flashes a black screen occasionally. Hopefully, I will find the solution.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Bought Less Than a Year Ago—Already Dead, Still Waiting for Warranty Help

★☆☆☆☆

I purchased a Sharp Roku TV from Walmart less than a year ago, and it has already failed. The TV is stuck in a boot loop where the Sharp Roku TV logo continuously flashes on and off, making it completely unusable.

I contacted Roku first to see if there was a firmware update or recovery option. They advised me that they could not provide the firmware and referred me back to Hisense/Sharp for warranty assistance.

I submitted my proof of purchase and opened a warranty claim with Hisense. However, the process has been frustrating. Although I have proof that I purchased the TV less than a year ago, the representative has focused on the manufacturing date of the television rather than my purchase date, which has made it more difficult to get help and has delayed the warranty process.

As of this review, my warranty claim is still pending, and I have been left without a working television while waiting for a resolution. I expected a company to stand behind its product and provide a smoother warranty experience for a television that failed so soon after purchase.

I hope Hisense reviews my case fairly based on my proof of purchase and resolves it promptly. Until then, I cannot recommend a Sharp Roku TV based on my experience.

July 13, 2026
Unprompted review
Rated 2 out of 5 stars

Terrible experience / quality and after sales support

If you’re reading this and considering a Hisense Dishwasher, go elsewhere… spend an extra £50-£100 and for a brand with a better customer review score. Mine failed 4 times under warranty and each time was a lot of effort to get it fixed. We were without a dishwasher for 4 weeks !

Currys have finally agreed to refund me, but Hisense were terrible.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

50E7QTUK PRO

50E7QTUK PRO
Bought from Curry’s. Lovely picture and sound. Very easy to set up. I have VIDAA set up but not really sure what that is yet - I’m still learning. ChatGPT was very useful to help me set up the TV to my liking and saved me reading the instruction manual. I can’t comment on Freely as I don’t watch live TV and so I don’t use it. Very happy with my 50E7QTUKPRO TV.

July 13, 2026
Unprompted review
Rated 4 out of 5 stars

So far so good

So far so good, but a bit to early to tell, only had tv set up for a week, but easy to set up, lovely picture,good sound and love the way it looks like drawing curtains when it closes down.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

You want my feedback when since I've…

You want my feedback when since I've owned the TV I've turned it on twice? Here's my feedback. Ask me in 5 years when the timers you've setup expire rendering the TV useless. You want feedback? Stop endlessly emailing me to give you feedback! I'll give you feedback on your feedback and that is stop requesting my feedback on the feedback of your feedback.

July 13, 2026
Unprompted review

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