Home Depot Reviews 

Received 4 estimates for the same job and they went up to over $8,300 from the original estimate. I was asked to prepay the project in its entirety upfront (no holdback). I discovered that the labour hours expended on the installation totalled 116 hours (installer, helper and labourer) for this I was charged over $9600! They refused to give me any credit for labour as they claimed the labour quote was "untouchable." I have been writing to Home Depot including Head Office Canada and Head Office USA since November 8, 2016 until today, July 3, 2018 with NO RESOLUTION! I advised the flooring Manager at the Nepean Ottawa Home Depot of the deficiencies in the flooring on October 6, 2017 and to date they have not been fixed. I am forced to go public with my experience. What a way to treat a Senior!!!!

Wow we having a special sale. You be the judge. Come out, Summer here check out our blow out sale on hard ware out doors water holes, pools for the kids, fishing rods boat sale, tents water coolers, water guns, much more,!
Only for summer sales, Come out!
Tell us how we doing, to stay in business. Your opinions matters right here!
Happy Summer shopping on us.!

Home depot would like to have you believe that they have the customer in mind. I myself haven't found that to be true. Like most corporations it is all about stock holders and corporate bonuses. To bad , great idea but forgot the customers.

Hopeless! I am forced to have goods returned by UPS because the narrowest window they will give for delivery is Mon - Fri 9am to 7pm. Who takes a whole day off work to sit around waiting for a delivery? Goods are too big to fit in a standard vehicle which is why the goods were purchased online instead of in-store. Why not partner with a delivery company that delivers on weekends. I'll bet your returns will drop substantially. An exercise in utter frustration and not one I will repeat.

Home Depot. Com a total joke!!! The store is an intermediary, and can't answer any questions! Ordered 3 items at the same time for a bathroom; all promised in 2 weeks.
First item 1 day late,second 2 days after that, third item,2 days after that! "Track your order" kept saying "on the way to store".
And the worst thing??? Impossible to talk to a live person for on line orders!

You have to watch out for sub-contractors coming into your house! I had widow installed-great job, then to continue called to have all doors replaced. [ this is the problem]. First they started with the wrong doors and tried to install a 27 inch door in a 36 inch doorway. There were 5 workmen and all related. I called several times to have home Depot to come to the house while service was being done, to make the changes. Going through the garage I noticed-items missing [ collectible records, army ham-mic , diving mask, and two plow torches] that I saw them admiring .These guys were thieves orientated and did this over three days installing bad job doors-- You have to watch them every minute- thieves-and Home Depot will not respond, or even know who will be sent out.

We ordered a hot water heater through Home Depot because of its advertised "call by noon and have it the same day" advertisement when our hot water heater failed. We were not able to get the hot water heater replaced until the following day (even though we called well before noon), the heater that was installed was defective (and started leaking water through the electrical control panel and caused a short), and were without hot water for five days. A new water heater (the replacement for the replacement) was finally installed. I contacted customer service at least 12 times by phone, fax and email, to no avail. An unsatisfactory experience all around.

Decent customer service, would be ordering again because of quick service time

recently ordered some window shutters. got them pretty quick and very satisfied with there service

Ordered a $400 patio swing- it was missing a major part - it took over a MONTH to get them to send it. I've had issues in the past - can't believe I even ordered or shopped there again . Poor quality items and poor customer service and support

Credit department sucks.....
I'm A G.C. I buy a lot from the Lakewood Ca H/D the people in the store are great but when asked to open a commercial credit card I did, I bought stuff on the card and then returned all but $16.00 of it Which I was not aware of... Now I at that time had a credit score of 800 plus which as a contractor we live and die with our credit ratings.. So I get a text from citi bank saying my card was past due 30 days so the same day I went to the store and paid the $16 and $20. for being past due now I never was sent a mailer or a call prior to this... The very next day I was listed as past due with the credit companies and my credit score dropped to 610 so I called and the corp office they were saying how sorry they were and it would be fixed.. I was put on hold and sent to Citi Banks customer service and told they were so sorry and they refunded my $20 late fee but could not remove the credit report information that there was not a way to do it!!! I raised HELL That I had paid when I got the notice and the next day was turned in to all the credit companies... Again NOTHING they said if there was a way to remove it they would and they are sorry for wrecking my credit for a $16.00 bill.. So I filed a dispute with Trans Union credit reporting company the said that no response was mad from Citi bank that shows their wrong??? Whatever that means?? But put my credit score back to 800 but it would still show a 30 day late.... Home Depot never helped me and Citi bank customer service does have the power to remove wrong information but wouldn't take the time!!!! THEY BOTH SUCK and now I shop at LOWE'S

I was greeted by a lovely woman named Helen, who was patient and had all the information I needed to make our repairs. I was so impressed with her knowledge! Home Depot should hire more employees like her!

I ordered landscape timbers, 2x4s, rebar, screws and a shed through the home depot website with express delivery. I was slightly concerned when ordering about the quality of the timbers and my concerns were completely justified among a number of other issues. The timbers were delivered on the correct date but were almost all completely bowed and unusable. They also forgot to bring the shed, screws and rebar. I was called by an associate who informed me that they had not loaded the rest of the order and a manager would be in contact. He also asked me to send him a text picture of the bowed lumber which didn't seem like a very official means of documentation. When I finally got a call back from a manager she assured me that they would provide better lumber and bring the remainder of the delivery the next day. I waited all day for any word or the delivery and ended up having to call the 800 number which then connected me to a manager at the store after 45 minutes of being on hold. This manager assured me that the delivery would be sent out first thing in the morning with usable timbers and the remainder of the order. After staying home from work and waiting all morning I called the store and was connected to the delivery manager who informed me that he was not informed of the other managers promise and the delivery was not going out today. I asked him to at least make sure it was good lumber and he told me he would try but wouldn't make any promises. The staff seems to be doing their best to facilitate the process but there is no general coordination or quality control. It is also coming from the wrong store.
The express delivery option is a total deception for several reasons. It is not express. No one within the stores is communicating with each other to trouble shoot any issues. The 800 number referenced through the website has no ability to affect the process. There appears to be no quality control over the items being delivered or the completeness of the order. If I do not receive the order tomorrow up to the standard of my expectations I will cancel the order and do my best to inform other customers of the total failure of the express delivery option through any consumer review portal available on the internet. In the end it was my mistake trusting an internet ordering system to provide any type of satisfactory experience. Once again the disconnect between the actual store outlets and corporate system leave the customer holding the bag. and the bag is empty while my cart was full.

My situation was resolved effectively although the process was frustrating

The staff do not smile, they do not greet you. You don't feel appreciated as a customer. The service is poor. Theres no help at the floor. I cannot get the same courtesy as I get from other stores.

My experience in the last seven years with home depot is that they sell the lowest quality products available on the market and do not stand behind what they sell.

I have used their posted customer reviews for several major appliances before purchase including writing a negative review on a supposedly "top shelf" gas water heater. All the customer reviews were positive when I purchased the unit but have had it now for three years and it has failed three times and cost hundreds of dollars to repair (the warranty covers only defective parts, not labor which requires a plumber). I submitted a negative review of water heater and it was deleted with no reason given for the deletion. My review was technical and not derisive nor did it contain expletive. Researching other websites revealed that my problem was common for owners of the water heater and users had given it negative ratings. Is Home Depot deleting other unfavorable product reviews as well?

Unlike Amazon, I believe the customer ratings are censored and in practice unusable n making purchase decisions. User beware!!

Do not order any kitchens or countertops from this location, you will have problems with wrong orders placed
The store does not stand behind there mistakes.

Much more to choose from on their website, I liked that they offered free shipping for orders over a certain amount. Products were just as advertised. Orders arrived a few days earlier than expected as well. Will definitely be ordering from there in the future.

Called customer service about a tool chest that was on the Home Depot Web sit that would not let me add to cart.
The guy I was talking to (Matthew D) told me that the tool chest was not available in the area where I live so he told me to find a tool chest that was close to that one and he would give it to me for 50% off with free shipping.

CUSTOMER SERVICE IS ALSO HERE IN THE UNITED STATES AND I COULD UNDERSTAND HIM 100%

Box of nails and a box screws , got some studs . What more can I say .
Oh ya , they have drywall .

Jeff

After paying $18,000, the crew from Ridgeline Company that Home Depot contracted with worked on Christmas day with a lot of noise, asked for money before the job was done, had to return several times - for two serious leaks (one around chimney) three times. and falling shingles. They didn't return in Spring to clean up as they said they would (left a lot of cigarette butts on the ground). Just had them back again after asking for over six months to replace shingles that were literally falling off. Home Depot staff was somewhat responsive when contacted about each problem.