HomeServe Heating 

I called for boiler service today,arrived on time i needed a new part ,which was fitted bolier serviced,by a very nice polite helpful young man,explained it all (to a old pair of codgers)so we both understood thank you very much ,mrs s whymark gellligaer

After looking at prices for replacing our old back boiler, had a good idea of the cost. As in all great plans it hit small problem that the old girl packed up before I was ready.

So I contacted homeserve heating who sent out a very nice gentleman called Lee he arrived on time and when he said he would, to carry out a survey to enable them to give me an accurate quote. His knowledge was very impressive as was the advice on the options available I decided the best place for the boiler would be in the loft. He worked out if this was possible, and gave me a very good quote.

Job was booked, Chris and his aprentice turned up promptly at the pre-arranged time. They carried out the work over two pretty hot days being friendly and helpful, even working out a solution to our power shower problems to enable it to work with a combi boiler. Work was clean and tidy even on the mucky job of power washing the system.

Removed all of the old parts - boiler, tank and hot cylinder. And before leaving spent a good amount time showing me how it all worked, including the magnetic filter which we had installled. All in all a great job and I can highly recommend to all.

Work carried out poorly, little attention to detail, representative doesn't return any calls and office number is unobtainable. Really fed up with Homeserve intstallation and their say something, but don't carry it out when they say they will attitude

We have had a combi boiler, fitted last week, by home serve Bolton& Blackburn, in every aspects they were excellent, old boiler removed and new boiler installed in 4.5 hours. Site left very clean, and the fitter was extremely friendly and competent. I would not hesitate in using or recommending this firm again.

Mr G Jackson

Everyone who was involved in
a. explaining what needed to be done
b. giving me a realistic quote
c.arriving on time and
d. doing the work
have been great and the installation was completed it to a high standard with very friendly staff.

well done to whole team - from engineer who carried out boiler service and found a few problems to the Luke Abbott who carried out repairs. Both very polite, very tidy in their work - left no mess at all - very well mannered and worked to suit us. Thank you Homeserve

Exceptional service. The engineers were very efficient and knowledgeable. A great service overall.

Great service! Pulled out all the stops to make sure we had heat and hot water again after our old boiler finally gave in. Very friendly experienced team. I would definitely use them again.

phoned thursday pm engineer came sat at o830 very pleasant guy investigated the problem with my central heating located the fault eventually left the system fully working the engineer went that extra mile nothing seemed to much trouble a credit to his employer WELL DONE HOMESERVE

I rated the wrong homeserve. Sorry!

Just wanted to say Jason called as arranged regarding my hot water issues.

He was a credit to your company. Polite, friendly and explained exactly what he was doing and why and how we can rectify the problem.

A credit to your company.

I am a landlord and one of my greatest fears is finding a good and reliable contractor .I am please to say I made the right choice by choosing Homeserve North Kent to replace the boiler. Although not the cheapest they offered the fastest turnaround time which was critical.
The workmanship was of a high standard and the surveyor was always available to answer any questions I had.
Great Job!

HomeServe Chester has recently fitted a new boiler in the Claire House shop in Irby, Wirral, completely free of charge.

Not having to pay for a new boiler means Claire House Children's Hospice will be able to put more money into the care and support of seriously and terminally ill children from the local area.

It also means our hard working staff and volunteers in the shop have a comfortable working environment, something which is vitally important.

Thank you to the team from HomeServe Chester for their support.

We had a crisis just before Christmas when we found ourselves without a working boiler and the amazing team at HomeServe Cardiff swung into action to make sure we got a new one installed very quickly.
From Terrina who took our initial call through to Stuart the surveyor and all of the installation team, we found everyone at HomeServe Cardiff to be wonderfully professional and helpful even in the face of a slightly difficult installation like ours. (We live in quite an old house, on a main thoroughfare, within a conservation area).
Even more amazingly, when I had a crisis with the boiler's pressure on Christmas Day, which was entirely my fault as I've never had a combi boiler before, Martin was at the end of an email to tell me what to do.
They were less than half the price of the company that uses a penguin to advertise its boiler service and I don't see how they could have done it any better. In short, if you need a new boiler, you should give HomeServe Cardiff a call.

I had a smart stat installed on my combi boiler. The engineer was professional and efficient. I'm very pleased with the service and will certainly recommend to friends.

The day I called regarding my claim I got through to agent Georgie who was lovely and very helpful, she got me the appointment I wanted (8-1 time slot) gave me all information I needed. Engineer Adam attended my property at 9.15 and told me ways to get my boiler on without the timer. He was really friendly and told me how long parts would take. I am really pleased with my service it couldn't have gone any smoother.

Scheduled a boiler service on the boiler for our flat. On the morning of the scheduled service I realised I had not had a confirmation phone-call as I was informed would be performed when I booked online. Not a huge problem - I called them and was told that one of their engineers was sick and as a result timings would be a little off but they would do their best to get an engineer out to me - again not a big problem, these things happen.
Engineer made it out, seemed like a very nice chap, but obviously overworked (probably pretty normal for December) unfortunately there were quite a few MAJOR issues with the boiler that was installed on my property (installed 2 years prior, this was the first boiler service since we had purchased the property). Including the fact that the emergency pressure valve was not directed outside of the building, also that the boiler was not burning cleanly and that it needed to be adjusted as CO emissions were far too high in the flue readings. I though OK... This was not going to be a standard service here - this is going to be expensive. Again, not a problem - if it needs doing it needs doing. I trusted the guy, everything he was saying made sense.

What I didn't expect was what happened next. With my one year old daughter in my arms I was told that I needed to turn the boiler off, that he was not completing the standard service I had asked for, let alone get started on some of the issues that needed sorting) essentially because he did not have time to complete the work and as such he could not leave an unsafe boiler in the house. I understand the viewpoint to a degree but it did not help my situation. I had a one year old, recovering from a chest infection and no central heating on what happened to be the coldest day of the year.

I called Homeserve, they were very nice over the phone, however they did not get back to me when they said they would (which at the time caused an extreme amount of stress) and with all of their engineers, they did not find anyone to help me.

Essentially I was left with a realisation that my boiler needed far more work than expected (although, on the surface it had been heating the house and water with no issue for the year we had lived there) However, now the boiler no longer worked as the service hadn't been completed.

I had to arrange somewhere for my wife and daughter to stay as an emergency, managed to get someone else in the next day to sort the issues.

The company who came were AMAZING - their priority was to get us back into our home - it didn't take long. They finished the service, brought emissions back down to where they should be and we organised to get the original company who installed the boiler to sort the other issues.

I have recently been asked to pay for the service that HomeServe performed. I have argued that the engineer was around for no more than 25mins, did not complete the service and even though there were some reasons for this I found it unreasonable that I should pay for a full service when only a partial service (that left me worse off for a night) was performed. The whole idea of a service is not just to highlight problems but to rectify them. Homeserve have advised me as far as they are concerned they require payment. - Throughout this situation I have tried to see both sides of this story, understand the issues and make an objective decision about how to go forward considering the situation. My personal opinion is that the situation was handled badly, probably due to the fact that the workload the engineers had to cover were overwhelming - unfortunately through research this is a situation Homeserve have seen before when they were issued a 30M fine for not honouring service contracts. Regardless, I have decided to pay their service charge but I will be raising the issue with the ombudsman.

Just had a complete new heating system - they were very professional, turned up when they promised and left my house clean and tidy. they even had their own hoover to clean up! Very impressed and would highly recommend.

I was very pleased with Homeserve's service; from the initial contact on the phone following finding their advert in a local magazine, to the assessment and honest appraisal of the work required for the boiler replacement, to the fast and extremely tidy installation and finally dealing with a small issue with a radiator that I'm sure other companies would have tried hard to weedle out of.

The small issue was due to a bleed value letting by and not only did Graham come out inside an hour from my call (I was slightly panicking about a leak onto the carpet) but he quickly assessed the problem, found a short term solution to deal with it overnight and then arranged an engineer to visit the next day to provide a permanent fix to the valve.

The boiler replacement couldn't be the same as the offer on the advert I'd seen, but the assessment of my existing system and discussing the boiler's suitability to my house as well as the existing gas feed, pipework and radiators meant that a good alternative was agreed upon.

Overall, I can honestly say, I think this company is customer focused and will provide a genuinely appropriate boiler and service for your needs.

Had an appointment booked today and was advised I would receive a phone call prior to the engineer arriving, had no phone call and I have missed the appointment! I have no central heating a kids that live at the property, now been told they cannot re-attend the property today! Absolutely appalling customer service!