HomeServe Heating 

HomeServe North Kent - an easy, reliable and excellent company to work with.

Having received numerous quotes to remove my old and frankly historic warm air unit and be fitted with a new boiler and radiators in my home from a range of companies, independent and commercial, HomeServe North Kent excelled from start to finish. From the initial phone call from the office (Lizzy and Olivia), the surveyor (Jack), the fitter (Michael) and the operations manager (Grahame) the service was excellent, the communication concise, the fit neat and tidy (albeit warnings were made about the mess which is understandably unavoidable in this kind of scenario) and the end result warm!! The quote was competitive and the cheapest I found and I'm glad of that as the whole experience has been one I would recommend to anyone without hesitation.

Any issues (minor and system related) were resolved and I was kept up to date daily with the install so all fears allayed with such a major over haul in the house.

I work in customer service myself therefore have high expectations of which HomeServe North Kent met. The initial phone call to the end install turned around in 3weeks of which I delayed by one, quicker than any other company that had been round.

So thank you to the whole team for my installation, I am sure the after care will meet the same high standards when I book my annual service with you.

Louise Davies

had quote on a monday fitted tuesday no problems very tidy good quote competitive answered every question honestly wonderful service thank you mr brian dawes

I have been very impressed with Homeserve right from Grahame's initial visit to my house to estimate the job.
I wanted a combi boiler for greater water pressure in my shower (and to loose my hot water tank in airing cupboard and cold water tank in loft) but have laminate floor throughout my house and the existing gas pipe was not wide enough. I had several quotes including British Gas whose engineer was rude and unhelpful and could not offer any sensible option to make things work and wanted to rip apart my whole house. Grahame suggested feeding flexible trac pipe under the floor and, although we had major prep work to do ourselves channeling out our existing concrete kitchen floor for the pipes to lay in, this solution has worked very well.
Our engineer Michael and his apprentice were also great. It was not an easy install and they worked hard to get the new gas pipe under the floor. Michael worked tirelessly to get the job done in 2 days to create minimum disturbance to me and my family (which include a 4 year old and 3 month old baby). He worked till 8pm on day 2 to ensure the job was finished.
The product itself, recommended by Grahame and demonstrated on install by Michael, has worked brilliantly and given just what I wanted in terms of a super powerful steaming hot shower. It also has a 10 year guarantee which made us spend the extra money on it since the boiler it was replacing was less thab 5 years old but we had nothing but problems with it.
Post job we unfortunately had a leak through our front room ceiling due to a dodgy sink valve in our bathroom which blew as a result of the system now running at mains pressure. Despite this not being down to Homeserve's install or workmanship, Grahame instructed us on what to do and sent an engineer on a sunday very quickly to fix the leak at no extra charge.
A happy customer.

The service I received from HomeServe Wolverhampton & Dudley has been excellent from start to finish.
I initially completed the online quotation, and received a phone call from their office within an hour. My needs were documented, and an appointment made at a time suitable to myself.
Brett was on time as promised and completed an inspection for the work i required. He took the time to discuss my needs, as well as the boiler options available to me based on the size of my house, and if i intended to extend in the future. The quote given was very competitive, and no pressure was applied for me to make a decision on the spot.
An installation date was agreed, again at a time suitable to myself. The engineers arrived early, and worked throughout the day installing the new boiler. Any questions I had were addressed immediately, and the knowledge they shared and their attention to detail gave me reassurance. Any mess was quickly cleaned up, and the engineers completed a full test before asking me to sign the necessary paperwork. Very happy and highly recommend.

Had a Tado, outdoor security cameras and a couple of smart plugs installed. The installers were happy to place the items where requested and were careful to minimise any mess and cleared any dust etc afterwards. Very happy with the installation and the care taken to secure cables. The whole experience was made enjoyable by professional and friendly staff who left my property smarter.

Good morning,Grahame.

Many thanks for your follow up call on Wednesday ,after our boiler replacement was carried out at our home.It was pleasing to see a company follows up their work to ensure the customer is happy.

I feel I must say how pleased I am at the way this work has been conducted,from your initial site survey and estimating when you gave me a very thorough brief of the options and no effort was made by you to push me into uneccesary work or more expensive products.This was then followed up last week by ,Jason ,to add a chemical flushing agent prior to the main work.He was a very cheerful young guy and nothing was too much trouble for him,and he explained exactly what he was doing and its benefits.

This was then followed on Tuesday this week by the arrival of Michael Bennett,your fitter.I must honestly say he surely has to be one of the nicest guys I have meet and his attention to detail and thoroughness must be highly commended.He worked tirelessly all day Tuesday ensuring when he left our home that afternoon we were left with water and gas for that evening.Bright and early Wednesday morning he arrived and set about completing the installation and leaving the work area clean and tidy, and us with a newly fitted boiler and associated pipework.He checked all radiators for correct heating and explained the boiler operations prior to leaving.

Both my wife and I are extremely happy with the work that your company has provided for us and I am so pleased we selected your services when we set about gathering quotations originally for what is a major household expense of having a new central heating boiler.I would have no hesitation in recommending your services and work to others and I give you full permission to use this email and its contents in any promotional sources you may wish to.

Once again a very big thanks to you,and again a special mention to Michael.

Kind regards
Andrew & Jane ME5 0PA

I needed a smart thermostat system installing ASAP & chose the Tado having researched and spoken to a few people.

Ordering from shop.homeserve.com was really easy and simple to do. The site even advised me of the things I would need and let me select an Installation date. The engineers arrived when he said he would and also called before hand to make sure everything was on schedule, prior to this i received reminders via email and text to make sure I never forgot (Very clever)

Aleck Parson was the assigned installer. What can I say about him?

This guy is a true ambassador to your business. He was courteous in every way possible. Well mannered, well spoken, happy, genuine guy. Nothing was too much for him in fact I believe he did more than what was expected.

It felt like he had a genuine care for my property and the best solution. He could have just installed my stat and extension kit on the wall and gone, but instead he chose not to and sat there picking his brain so he could make sure that the only thing on display was the stat alone. He did a stirling job from the moment he stepped into my home.

My wife & I were really impressed with the service from HomeServe and their local engineer. The experience with Aleck & the team was second to none. He even put his own coffee mug into the sink :)

If you can please make him aware of this review and say a massive thanks once a again.

Amit & Anj Desai
(Leicester)

Very pleased with the whole process of removing old boiler and installing new boiler and radiators to house in Birmingham.
Survey and initial quotation were very comprehensive and price was very competitive when compared to other companies.

The old radiators were removed with very little disturbance and new ones fitted neatly and professionally. The new boiler is far more economical than the old one.
The installation engineers , Andy and Paul worked every day on the job until it was completed on time. Very professional and polite workers.

Peter Smith, Church of Saint Augustine, Handsworth

I have been paying the premium to homeserve for quite a while, I have never needed it until all of a sudden I have issue in multiple rooms in the house from leaks, to issues with the boiler (required costly components). Contact homeserve no problem multiple engineers booked, all issues fixed, there was a slight issue with the bolier repair in that there was a small (and I mean almost unnoticeable leak), contact them and an engineer is out to fix (at no extra charge). I'm so glad I took out the policy

Adam Jackson came to our property this morning to carry out a boiler service. He was thorough, polite, courteous and did a fantastic job. He is clearly knowledgable in the area and gave some great advice. This is the first visit to my property from Homeserve. On the back of this visit I would recommend the company to others.

Adam Jackson from HomeServe Wigan came out to service my boiler this morning. He was very friendly, customer focused and completed the checks very thoroughly. He checked everything was in order and even cleaned the boiler and the area itself to ensure the dust wouldn't clutter the boiler and cause issues. Thanks Adam!

So I've been nagged for months to replace our perfectly working boiler for a combi and I'm glad I finally manned up and got it done.

A gentleman arrived promptly to give us a quote which was very nice actually for a tradesman to arrive on the correct day, never mind on time (British Gas never arrived). The quote was promised the next day and arrived.

I was very happy with the price and it was less than the generic quote on line. A quick call and we were booked in for the following week. The team turned up, apprentice in hand, as an ex apprentice it's heartwarming to see apprentices still learning with an open mind, 48 hours later we have instant hot water, the odd leak fixed and I have to be honest I'm very impressed. I had been quite nervous, I spend over an hour scouring the tinterweb for poor reviews and couldn't find any but to be fair the whole process from start to finish was seamless, completely stress free and truly a service I will recommend

Just had engineer Jason Allen to service my boiler, what a pleasure, he told me everything he was testing and what results should be and were, very thorough, nicer then the BG engineers who I've just swapped from. thank you home serve.

After our boiler brokedown and we decided to upgrade our it, this company offered a very professional and cost effective service. everything went according to plan, and we were fully informed throughout the whole processes. Highly recommend.

Having had to have a new boiler, I was very impressed with the prompt service regarding the quote and subsequently the installation. The engineer was efficient and did a good tidy job. I had to have some additional work which they included and just charged for parts. I had occasion to phone the office where I was met with a friendly personal service. Two weeks later, I had a follow up call and an inspector arrived to check the quality of the work. All good.