After fighting with customer service at another provider, I jumped ship. I've had to ask for help a couple of times since moving over to Host Armada, and each time, the person I've spoken to has bee... See more
Company replied
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Review summary
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Reviews shaping this summary
Speed Reaper - Been using for more than 3 years. Truly satisfied. Have hosted multiple website without any issue. and their after sales services are top notch. Highly recommended!
Company replied
I have loved Host Armada from the very beginning. My experience has been so good especially with support. I'm so glad I found a hosting platform that cares enough to have a live person to speak with... See more
Company replied
After so many problems with my old host (bought out by Hosting.com) I've switched to Hostarmada - what a refreshing change. REAL person on the chat, fast site loading ! No unexplained downtime, no Xe... See more
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Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
Written by the company
As a privately owned and independently funded web hosting company, we at HostArmada have the freedom to create and introduce innovative ideas. Our vision is to provide fast, secure, and reliable web hosting services to businesses and individuals worldwide. Since our inception in November 2019, we have been offering a wide range of hosting solutions to businesses of all sizes, from small startups to large enterprises. Our hosting services include shared hosting, reseller hosting, VPS hosting, and dedicated CPU VPS, all backed by powerful cloud infrastructure that ensures high performance and uptime for your website. We understand that managing a website can be a daunting task, which is why we provide a user-friendly control panel that makes it easy to manage your hosting account and website. Our customer support team is available 24/7 and can be reached through various channels such as live chat, email, and phone. Our team is highly trained, knowledgeable, and always ready to help you with any questions or issues you may encounter. Our shared hosting plans are an excellent choice for small websites and personal blogs, offering affordable pricing, easy-to-use control panels, and reliable performance. For customers who require more power and control over their hosting environment, we offer VPS and dedicated hosting plans. These hosting solutions allow customers to customize their hosting environment according to their specific needs, providing maximum performance and security. In addition to our hosting solutions, we also offer a range of value-added services, including website builder tools, website migrations, SSL certificates, and domain registration. These services enable our customers to streamline their website management and focus on growing their business. Our commitment to customer satisfaction is reflected in our affordable pricing, transparent billing, and hassle-free money-back guarantee. We believe that providing transparent pricing and a clear billing process is essential for building trust and maintaining a positive customer relationship. Additionally, our longer than usual money-back guarantee ensures that customers can try our services risk-free. We are proud to be a top-rated web hosting company that offers reliable, fast, and secure hosting solutions. Our focus on innovation, exceptional customer support, and transparent pricing make us an excellent choice for anyone looking for a reliable web hosting provider.
Contact info
501 Silverside Road, PMB #363, 19809, Wilmington, United States
- 1 302-415-3033
- company@hostarmada.com
- hostarmada.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, 24/7 fast response, love the speed of the site and is very user friendly. Love Host Armada and so glad I moved my domains over to them.
January 30, 2025
Unprompted review
Reply from HostArmada
Thank you for your amazing review, Kim! We’re so happy to know that you love HostArmada and that our fast response, site speed, and user-friendly experience have made your move worthwhile. We’re always here 24/7 if you ever need anything. 😊
Reply from HostArmada
We are responding publicly to this review so that others can recognize your deceptive practices and avoid falling victim to your arbitration scam. We also hope that through our reply, every reader can become familiar with what we are dealing with.
We are fully aware that your account was created as part of a fraudulent scheme aimed at exploiting affiliate commissions. This dishonest practice has already been detected and confirmed. It is no coincidence that after we opened a support ticket to notify you about the excessive bandwidth usage on a entry tier shared hosting plan—where you attempted to stream video content directly from the server—you immediately left a negative review.
Your pattern of behavior, along with that of your associates, is clear: creating dummy accounts, abusing resources, attempting to arbiter payouts, and then using negative reviews as leverage to get these commissions approved and actually receive a payout. We do not engage with scammers, nor will we be coerced by threats.
Our priority is to serve legitimate customers who use our services as intended—not fraudulent accounts designed to manipulate the system. If necessary, we will pursue legal action to protect our business and reputation.
Amazing customer support
Amazing customer support, they are there 24 hours to help. Fast and reliable servers. Many servers at many locations. All in all very satisfied. Even at the lowest package I get quality service.
January 23, 2025
Unprompted review
Reply from HostArmada
Thank you for your fantastic review, Alexandros. Providing quality service, no matter the package, is our commitment to you. If you ever need anything, we’re always here to help! 😊
Awesome HostArmada Service Team
The HostArmada support team has been really swift in resolving my queries. Excellent service from them as always!
January 23, 2025
Unprompted review
Reply from HostArmada
Thank you for your wonderful review, Keli! We’re delighted to hear that our support team has consistently provided you with swift and excellent service. 😊
Been using Host Armada for few years…
Been using Host Armada for few years now .....
the help and INSTANT tech support is unbelievable ; real people I am sure but the response speed is almost robot efficient & quick ! Very happy indeed, not only do they provide the base website/hosting/tech support but they provide great help even with plugin errors etc where they can. Highly highly recommend, although that sounds cheesy :)
January 22, 2025
Unprompted review
Reply from HostArmada
Thank you for your amazing review, Nick! We’re thrilled to hear that our instant, efficient support and personalized assistance have made such a great impression. Helping with everything from hosting to plugin issues is what we’re here for! Your recommendation means the world to us, cheesy or not. 😊
Love this hosting provider
Love this hosting provider. Their customer service is super fast and friendly
January 19, 2025
Unprompted review
Reply from HostArmada
Thank you for your kind review! We’re so glad to hear you’re loving our hosting services and that our fast, friendly customer service has made a great impression. We’re always here to help, 24/7! 😊
Website Management/maintenance
I maintain a Naval Veterans website but have little to no knowledge of back of house procedures. Over the years we have had a number of 'Hosts' most offer technical advice but Armada is outstanding, when on the occasions I needed help (most probably my fault) Customer Support have stayed with me until the problem solved. If your a novice I couldn't recommend HostArmada more.
January 18, 2025
Unprompted review
Reply from HostArmada
Thank you for your heartfelt review, Brian! We’re honored to support your Naval Veterans website and delighted to hear that our team has been able to assist you every step of the way. We're here to help novices and experts alike, and we’re so glad you’ve had a positive experience with us. If you ever need anything, we’re just a click away. Thank you for choosing HostArmada! 😊
Amamzing top quality hosting servies…
Amamzing top quality hosting servies eith impressivie and responsive customer support.
January 15, 2024
Unprompted review
Reply from HostArmada
Thank you for your kind words! Your satisfaction is our priority, and we’re here 24/7 if you ever need assistance. 😊
Terrible Experience with HostArmada: Unreliable Service and Extra Charges
I am extremely disappointed with HostArmada hosting. I purchased their highest WordPress plan expecting top-notch service, but my experience has been nothing short of a nightmare. Both of my websites are constantly down and do not work properly despite being on their so-called premium plan.
To make matters worse, when I reached out to their support team for help, instead of resolving the issue, they demanded extra money to fix it. This is absolutely unacceptable—why should I pay more when I’ve already invested in their highest plan?
If you're considering HostArmada, think twice. Their service is unreliable, and their support team seems more interested in upselling than solving problems. I would not recommend this hosting service to anyone.
January 14, 2025
Unprompted review
Reply from HostArmada
Thank you for taking the time to share your feedback, Omar. We are truly sorry to hear about your disappointment and the challenges you’ve encountered. At HostArmada, we strive to provide exceptional service, and we deeply regret that your experience did not meet your expectations.
Allow us to address the concerns raised in your review.
1. Plan Purchased
While you mentioned purchasing our highest WordPress plan, it’s important to clarify that your plan is the highest tier within our shared hosting solutions. Shared hosting plans are designed to deliver optimal performance and affordability but operate within specific resource quotas to ensure fairness and stability for all customers sharing the environment.
2. Website Downtime and Performance
We thoroughly investigated your case and identified that your account generated over 180,000 MySQL queries within just 10 minutes. Such resource usage significantly exceeds the limits of any shared hosting environment. With all due respect, no hosting provider can sustain this level of resource demand in a shared hosting setup.
3. Support Interaction
Our support team did not demand additional payment to resolve your issue. Instead, they provided a detailed explanation of the resource constraints and recommended two viable solutions:
Upgrade to a VPS hosting plan: This would offer dedicated resources capable of handling your project’s needs.
Manual Optimization: Addressing the excessive MySQL queries to reduce the resource consumption on your current plan.
These recommendations aim to ensure the stability and performance of your websites.
4. Previous Reviews
After reviewing your other reviews of hosting providers, it’s clear that you’re actively exploring shared hosting solutions for a project with higher resource consumption. While we understand the appeal of shared hosting for affordability, the demands of your project appear better suited to a more robust solution, such as a VPS or dedicated server.
5. Support Responsiveness
Our support team has been proactive in addressing your concerns. We updated your ticket promptly—within 10–15 minutes—offering guidance and assistance to resolve the issue or transition to a hosting plan better suited to your project.
Our Commitment to You
We value your business and are here to help you find the right hosting solution for your needs. If you’d like to proceed with the optimization suggestions or discuss upgrading to a VPS, please don’t hesitate to reach out. Our team is available 24/7, and we are still waiting to hear from you. We want to ensure that your websites will run smoothly and that you will be enjoying a service that is relevant to your resource consumption, so you will experience no interruptions.
Simply the best
Simply the best! Worth every penny!! Support is great, all functions work perfectly, UI is beautiful. It's been great to be with them. Top-notch in all terms!
January 14, 2025
Unprompted review
Reply from HostArmada
Thank you for your amazing review, Rafael! We’re thrilled to hear that you’re enjoying our support, features, and user interface. If you ever need anything, we’re here for you 24/7! 😊
Perfect for our Needs
We decided to find a new hosting solution for our domain, website and email because the provider we were using decided about 2 or three years ago to dictate the services that we were required to subscribe to keep our website up and running. Our site is just a personal family website that our extended family shares stories, pics and recipes with. We also use our domains for email. The Staff at HostArmada made the switch very easy even though our provider at the time went out of their way to make each step difficult. This all went down the week of Christmas this year and the HostArmada staff was very prompt and made sure we had the answers we needed to get the job done. The customer service was fantastic which makes me want to recommend their hosting services to all my friends and family.
December 23, 2024
Unprompted review
Reply from HostArmada
Thank you for sharing your wonderful experience, Christopher! We’re thrilled that our team could make the transition smooth for your family website, even during the busy holiday season. Your kind words about our customer service mean the world to us, and we’re honored to have earned your recommendation. If you ever need assistance, we’re here 24/7. Welcome to the HostArmada family! 😊
Their tech support is awesome
Their tech support is awesome, friendly, and efficient. They were even friendly to a tech dummy like myslef.
January 8, 2025
Unprompted review
Reply from HostArmada
Thank you for your kind review! We’re so glad to hear that our tech support team was friendly, efficient, and able to assist you. No matter your tech experience, we’re always here to help and make things easy for you. 😊
HostArmada is a great hosting provider for us.
I am very pleased with the quality of service and the value for my money. HostArmada has been a great part of my online website success. The support is quick, polite and very helpful. Thank you so much.
January 7, 2025
Unprompted review
Reply from HostArmada
Thank you for your wonderful review, Patrick! We’re delighted to hear that HostArmada has contributed to your online success and that you’re pleased with our service and support. Your kind words inspire us to keep delivering our best. If you ever need anything, we’re here for you 24/7. Thank you for choosing HostArmada! 😊
HostArmada is outstanding
HostArmada provides outstanding hosting services! The uptime is excellent, and the customer support team is always there to assist with any issue promptly. A fantastic choice for hassle-free hosting
January 6, 2025
Unprompted review
Reply from HostArmada
Thank you for your amazing review, Sagi! We’re thrilled to hear that you’re enjoying our reliable uptime and prompt customer support. Providing hassle-free hosting is what we strive for every day. 😊
This is by far the best hosting provider I've used.
I've used a few hosting services in the past, and none comes as close to perfection as HostArmada. Their support is top-notch
June 15, 2024
Unprompted review
Reply from HostArmada
Thank you for your fantastic review, Simon! We’re honored to be your top choice and thrilled to hear that our support has impressed you. Providing the best service possible is what we strive for every day. If you ever need anything, we’re always here to help! 😊
Host Armada's technical support service…
Host Armada's technical support service is very good & friendly
December 28, 2024
Unprompted review
Reply from HostArmada
Thank you for the 5-star review, Glissmo. 😊
The service/ response is fast and…PRO
The service/ response is fast and contrary to many other Host services i have tried, the support staff is very knowledgeable and extremely patient. I read quite a bit before going with Host Armada and i am glad i did. Happy customer from Canada.
Andre Rheaume
December 26, 2024
Unprompted review
Reply from HostArmada
Thank you for your fantastic review and for choosing HostArmada, Andre! We’re delighted to hear our knowledgeable and patient support team has made such a positive impression. Your happiness is our top priority, and it’s great to know your research paid off. Greetings to Canada—we’re thrilled to have you with us! 😊
Managed WP Hosting with care
After many months of looking for a hosting provider for WordPress sites that offers great security, excellent privacy, at realistic prices, I finally picked HostArmada.
Their plans are excellent, and the features offered for each plan makes sense. I've dealt with their support and sales team a lot while trying to find solutions for clients of mine. In the end I've had experience with their Site Carrier VPS and SpeedReaper and I am absolutely blown away.
Starting with their sales team, I've been working for several months now with Charmaine, who is outstanding. I've had a brilliant time working with their tech support team. One individual, I wish I could remember his name at the moment, was absolutely instrumental in helping me get the Site Carrier VPS setup and running smoothly. I've been working with Bogdan with my Site Reaper plan as well. All three of them have been insanely helpful, answering questions in a very clear way. Even on Christmas day!
Honestly, if you need any form of WP hosting, and you want to offload the whole server management part of your infrastructure, go with HostArmada. Could not recommend them more!
December 26, 2024
Unprompted review
Reply from HostArmada
Thank you so much for your detailed and glowing review, Josey! It's fantastic to know that Charmaine, our tech team, and Bogdan have provided you with exceptional support—even on Christmas Day! 🎄
Your kind words about our Site Carrier VPS and Speed Reaper plans mean the world to us, and we’re proud to be your trusted hosting partner. If there’s ever anything else you need, don’t hesitate to reach out. Thank you for recommending us so highly—it’s an honor to have you with us! 😊
I had the worst experience
I had the worst experience, it was a year-long experience with their referral program. I had many problems, such as rejecting referrals for flimsy reasons. I was also threatened more than once by the affiliate manager about customer reviews. If a customer gives them a bad review, they will blame the referrer and not their team. I then contacted Mr. Bogdan, who played his unethical role in promising to solve the problems I had. To my surprise, I and many others closed their affiliate accounts without committing any mistake. I really regret dealing with them.
October 15, 2024
Unprompted review
Reply from HostArmada
We are disheartened by the deliberate misrepresentation in this review and feel it is necessary to set the record straight for the sake of transparency.
The claims made here are part of a coordinated and orchestrated scheme aimed at exploiting our affiliate program. A group, led by the reviewer, or the reviewer using different email addresses created multiple affiliates accounts, that referred a large number dummy accounts under the lowest plan tier, specifically designed to abuse our system by arbitraging the sign-up price against the affiliate commission reward. These accounts had a renewal rate of only 1.51%—the lowest ever recorded in our affiliate program—clearly indicating the lack of genuine intent to use our services.
No affiliate accounts were closed voluntarily. Each partnership was terminated by our team because it posed significant business risks or was deemed fraudulent based on concrete evidence. Every single commission that complied with our affiliate terms was paid out in full before account termination.
The mere fact that the reviewer knows details about other closed accounts further supports the notion that this was a coordinated effort. It is evident that these actions were not accidental or isolated but part of an ongoing attempt to exploit our affiliate system over the past two years.
What we will not tolerate, however, is false and defamatory claims aimed at damaging our reputation.
For additional context, the reviewer, Mohamed Elgabry, personally reached out to multiple HostArmada representatives following the termination of his account. His email clearly shows his desperation to reinstate the partnership:
"I wanted to share with you that I’ve gone through a very difficult time over the past ten days since the cancellation of our partnership. I have not made any referrals, nor have I been advising clients as I used to. I feel lost and confused, unsure of how to guide clients or offer them the right advice.
This situation has deeply affected me, especially since I saw our partnership as a key part of providing the best solutions to clients. I hope there might be an opportunity to revisit this decision or explore other options that could help me rebuild this relationship in a way that benefits both parties.
I always appreciate your collaboration and look forward to hearing your thoughts.
Best regards,
Mohamed"
Despite making numerous exceptions for ineligible commissions and accounts that were clearly not using our services past the sign-up stage, this individual and their associates continue to resort to defamatory tactics, including this review.
Let it be clear: if this behavior persists, we will take legal action to protect our company from fraudulent activities and slander.
We are committed to providing a fair and transparent affiliate program to all partners who engage with integrity and professionalism. Unfortunately, this was not the case here.
Availability
They are always online and ready to assist. That is one thing I love about them.
December 20, 2024
Unprompted review
Reply from HostArmada
Thank you for your kind words, Kofi! We're thrilled to know you appreciate our 24/7 availability. Being here whenever you need us is our commitment to you. 😊
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