Hostek Reviews 1,051

Excellent guidance by Joao to set up long overdue 2-factor authentication to access the Hostek site and manage payment

I would have rated my experience a 0 until Stefan stepped in and resolved my issue. I worked for more than 48 hours with other Hostek techs only becoming increasingly frustrated. Thank you Stefan, thank you.

I requested an upgrade, and in very little time it was scheduled and completed without issue. Thanks Vlad!

We had an issue with "requested template denied access to databases." Resolution was handled professionally. I 'm happy Vlad (Vladimir) was there to handle the issue. Thank you.

I am very happy with the support

These people are crooks. I've been with them for years and due to increased costs and the difficulty of using their authentication system which often resulted in my being locked out of my account, I decided not to renew. They went and charged another card of mine (one I hadn't authorized) and stole $113.25 from me. I will be notifying my bank of the fraudulent charge. Avoid this company.

Spot on. Empathetic. Helpful. Knowlegable. Professional.

Carson knocked it out of the park!

Luke Insley, in technical support. This man is quite literally the best person who could have contacted me. I was shopping around to save money and he and his insight saved me more than I could have imagined. Saving me thousands of dollars annually, while securing a customer for many years to come. He alone is easily enough to boast about and keep me at Hostek. Then you add Umesh from billing in the mix. So polite, and accommodative. These two are some of the best representatives a business can have. High quality individuals, more than willing to not only assist you, but go above and beyond to accommodate your wants and needs. Luke helped me restructure my entire stack, saving me thousands of dollars annually, while allowing my business to scale with screaming fast equipment. Umesh structured my payments to unconventional due dates, allowing me the time I needed to make things happen financially. I'm so excited for the upcoming year thanks to the new changes I was afforded. Also, Jamie has been extremely helpful to me throughout the years. When I first started this company she basically trained me how to manage servers/websites, through a series of way to many support tickets (due to my lack of knowledge) and phone calls directly to support.

Thank you Luke, Umesh, and Jamie. I appreciate you. Your assistance has helped me maintain my entire household for years now. My kids, wife, and I have food on our table because of your services and assistance. You may just be doing your job, but the impact you have on the very outcome to the quality of my life is affected by your actions, and you always do right by me. To anyone who has ever assisted me here at Hostek, Thank you kindly, for everything.

As a business, we been with Hostek for years, and each year the service gets worse. We keep promising to leave them, despite the inconvenience that would cause, but don't.

This year we will, as their online support is virtually non-existent. They use PO box addresses in the UK to sell themselves as UK-based, but they are not.

Hopeless.

I was having some issues with email. Stefan helped me find the problem and also gave me information that explained other email issues my organization has had in the past. He was very helpful!

I am writing to express my dissatisfaction with the service I received from Hostek regarding a critical issue I reported on August 19, 2025. It took four days for the problem to be addressed, with the first response only coming on August 23, 2025. During this period, I was unable to work on my website, resulting in lost data that could not be recovered.
What makes this particularly frustrating is that the fault was internal on your side, yet I was expected to identify and fix the problem myself. The support technician attributed the issue to an HTTPS redirect in the .htaccess file, which was not my responsibility and caused further delays.
As someone who relies on my website for my livelihood, waiting four days without resolution is unacceptable. I trust you understand the importance of timely and effective customer support, and I hope you will take steps to improve your response times and support quality to prevent similar situations in the future. Even this had to be addressed by Luke, as it felt like he was almost demanding that someone from tech fix the issue, as evidenced by his cc'ing an email to me stating this. This is still ongoing!
After receiving your reply
$10 a month I wish!! I can't believe you even lie on a reply to a review.
The not receiving emails, I've been reporting this issue since you took over from Pickaweb (2021) Would you like the answers I received:
1. check your email is connected to your account. (my email is my account name)
2. Check they are not in your junk folder.
3. Please allow 24 hours to receive emails. (4 years is longer than 24 hours I believe)
4. Luke had to email me via his own work email as I wasn't receiving emails from tech. I've even added another email account. That for several weeks worked. Now that as stopped.
I would love to go on about your reply to my review, It was self-serving BS
As for AI Assistants:
I have found this a godsend. Fin (AI's name) has helped me out clearly and seems to understand my lack of tech knowledge. Making me feel that I'm being listened to and points me in the right direction, which has given me a better understanding of improving my SEO.
Luke:
Luke was also helpful, I've never denied this. It would have been nice to be informed that having two different cPanels pointing at the same domain would cause issues. That was the root cause of the problems. Additionally, he sold me another hosting package, which necessitated the creation of a new htaccess file (htaccess.bak). I was also promised extra support because this was a new AI WP shared-cPanel setup that had not yet been thoroughly tested for bugs or errors in real-world use.
I have increased your rating to 3 stars. Not due to your response, As I still find that self-serving BS. But the better understanding. I've gained from Fin (AI Assistant)

I have a reseller account and I have been using hostek for at least 15 years. I recently had an issue, and Joao was able to help me with it. Thanks Joao!

I didn’t like I moved my sites they didn’t like they give me more worse when I said I wanna cancel Not true now he sending me that he want cancel and he will use my Cridit card info
They are scam company I wish never did work with them

12 days I try to cancel. 12 days

This there reply
So, no, I can't cancel your services for you. I'm happy to take a bad review for caring about your security, your credit card information, and your data.

Joao's patience when following a complicated multi faceted problem

Joao fixed the problem we were having quickly to enable our business to get our operating again.

After a few days of having technical problem with Hostek , I was delighted to to receive a phone call from Umesh who patiently spent time to resolve the issue, I am grateful to him.

Joao saved the day. I was quite put off with the call support being terminated in July and being told 4-5 hours until I heard from someone. But once I was put in touch with Joao he walked me through all of the steps needed to resolve my issue.

Thank you Joao

I've been using Hostek for a very long time over a decade developing and testing my customers database driven web MSSQL and CF applications.

Their customer support has always been good. Today Stephan was very quick and proficient helping me with 2WA login through iPhone.

Thanks for your support.

The hosting service and support was consistent. Met my expectations.