Hostek Reviews 1,051

The Company finally got around to talking directly to me instead of trading emails that were not productive. Umesh from Hostek was patient with me as I installed 2 FA and helped me apply my payment credentials properly. With any luck, I won't have to go thtough this misery for at least five years or until my credt card gets hacked.

I was trying to write a more secure web page by including a "con.php" file for database access. After several days of researching the cause of the problem, I contacted hostek support to see if they had any advice. CHRIS @ hostek explained the problem and showed me how to solve it.

Vlad was most helpful in sorting out the issue I had with cold fusion hosting.

Many thanks to Stef for expert, patient help.

Great customer service, can't thank Philip enough, guided me through the whole experience

I was having terrible trouble logging into my account but within minutes Stef had me back online and logged in. Thankyou for your easy to understand advice and your prompt and very polite assistance. Keep up the good work Stef. *****

Stefan and Philip went above and beyond in regards to problem-solving issues with my website. The assistance and support were phenomenal. This made the navigation process with quick feedback and brilliant resolution of issues with my website seamless. Huge thanks!

Stefan helped solve our issue quickly and even waited till it was solved to leave the chat. Very helpful! Thank you!!!

I had some issues in logging into my website account . Joao helped me from the scratch with so much patience until I fixed the issue. Joao was really helpful and guided me step by step to sort out my problem. 5 star to the service.

I originally had my domain & email hosted by Gradwell who sold me off to Pickaweb who subsequently sold out to Hostek.
Out of the blue a couple of months ago the charge doubled from £13.19/month to £26.38/month! However that wasn't the reason why I left. What settled it for me was that I discovered that some of my outgoing emails were being incorrectly blocked by anti-SPAM measures BUT there was no bounce back message informing me that the email was blocked. It's bad enough that my innocent emails got flagged as SPAM but not to inform me that the message never got sent is simply outrageous. I've run mail servers & never come across this kind of behaviour before. When I messaged Support all they could suggest was that change the format of the email so it didn't get flagged as SPAM.
The good news is that I migrated to GoDaddy who now host my domain & mail. It only costs me £7/month & the user interface & experience is light years ahead of Hostek. The migration was trouble free & required no intervention on my part as GoDaddy did all the work for me in migrating hundreds of thousands of emails (Over 20 years & 25GB of messages). I wish I had done this years ago.

I've always found Hostek to be responsive when I have problems with my domain and email, and Vlad helped to ensure that my flood of SSL error messages was eliminated.

Unmatched World-class Support and Service!
Philip you are the best at how you help and support! Thank you so much, Philip, for providing such a stellar experience! If you're looking for a super hosting with world-class support, look no further than Hostek

My experience using Hostek for my websites for almost 2 decades has been very good. Some support reps have been exceptional and Vlad is one of them. Prompt response with determination to resolve any issues.

Hostek have improved no end recently. Their customer service is quick, polite and endlessly patient. Vlad, Fin, Tasha, and Hassan amongst a number of others were quick to pick up the issue from each other so for me finding a solution was quick and seamless

I have been trying by e mail and chat to terminate my account with this compan. I yChatted with agent and when it got too much for him to research my account terminated the chat abruptly..also HOSTEK assumes everyone has a smartphone to use for a QR code and if you do not have one NO WAY are you goinG to be able to access your account.. They seem to have closed a UK office so you cant speak personally to anyone.
.AVOID...you get a better response from chimps at the zoo

Joao got the job done! Thank you!

My main business site, from which I manage nearly 30 domains for customers, was down causing delays in customers being able to pay their invoicing. Joao got my site back up and running.

I would avoid Hostek as they seem to be extremely desperate for money, at a level I've never seen with a hosting company. In the last 12 months, first of all they changed the billing cycle so last year they actually charged 13 months. This year they've now increased the cost per month by 100% with no advance notice.
Also although they have automated billing, they now don't charge after an invoice is generated, but will wait until they've added a late payment fee, then miraculously find the ability to automatically charge the card on account.
Absolutely everything screams that this company is going downhill fast and absolutely desperate to increase income any way possible.
After several years with Hostek, I'm now looking for a new host.