Hostwinds Reviews 721

All tight. Ok

Quick response and updates coming in fast.

I ordered. I gave my accurate personal data. I provided them with my correct Credit Card and CVC. And they deducted the money.
THEN, after they deducted the money from the account they refused me service to verify unless I send them a Government ID, a picture of my Credit Card AND some weird form where I should sign that said card belongs to me (As if the GOVERNMENT ID matching the name on the CC wasn't enough).
I wanted to start a project today and have no printer available. Thanks for wasting an hour of my time. I canceled obviously and will search one of the 5 Billion other hosters who DONT need these silly practices.

My money was not returned after cancellation. . very bad

The support team was quick to help sort out the support and describe the necessary steps to do so.

Setting a server was a breeze, questions rapidly answered by support agent.

Good interface design, helpful tools, variety of support information, price and responsive online assistance.

good provider with good quality and internal processes.

I've got a great deal from Hostwind! Reliable services!

First, people need to be aware that the only communication is through a ticket system. You will never be able to get ahold of an actual person by phone. Second, they set me up with the wrong hosting plan and when I needed to change it, they had me buy a new plan with a promise to credit my account from the unused old plan. They never canceled the old plan and never credited my account, which means I paid for 2 plans.

They ask for a credit card authorization form to use their service.

Quickly respond and installation of SSL certificate. Thanks.

good job
Enjoy using your service.

I read a number of reviews regarding white label web hosting services where Hostwinds ranked in the middle or near the end of the pack. Hostwinds was touted as having customer friendly pricing and excellent for beginning resellers. Since some of the reviewers are well known technology information sources, decided to give them a try. Signing up, was awkward or kludgy.
A chat box aid helped, directing me to the ticketing system which was fairly responsive. After selecting the reseller plan, tech support offered to help me port my website over. This was surprising and not mentioned as a prerequisite for the reseller program, but I complied by dumping an html copy of my website to a specified directory. I was given some credentials and a url link for documentation.
It was at this point that my frustration level began to increase. This effort was not intuitive and I am a website developer. The documentation seemed disjointed and never smoothly guided me through the next steps. Coming from Godaddy, where documentation and customer support is generally very good, the only thing I found good with Hostwinds is there response in the ticketing system. I would ask for assistance from individuals through the chat box but the frontline support often would direct me to the ticketing system along with another piece of documentation that did not fully address my issues. Finally at wits end, I began calling a support number. And although I called during their business hours, the phone service would pass me around through voice prompts and eventually hang up. After weeks of this, I finally found the instructions to cancel the service and ask for my money back. I had spent weeks and had not successfully set up the reseller features or product offerings. Hostwinds was one of the most disappointing undertakings I’ve experienced in some time. Great price but not worth the aggravation and time lost. One other thing, clicking whmcs link was terribly slow.