HOUSECHOICE LIMITED 

CROOKS! We should have had a new boiler installed in October/Nov 2023. It is now April 2024. Paid half. Given a number of lies. The owner said he would sort it. Still to this day he has done nothing but probably spending my money. These guys should be in Jail.

Had our boiler installed in 2021 sold with a 10 year service plan … serviced on time in 2022 and no further contact … we chased and had to wait over a month to get an appointment…. On the day no one turned up … we had to chase again … and over another month later we still haven’t had a new appointment date. We have had to get in touch again today (via email as they have a ‘digital reception’ that just tells you to go to the website and hang up!! We now have heating that isn’t functioning properly if at all just as we head into a cold spell … not great when we have a disabled child and other health needs!
The original installation went a bit wrong too but that was resolved after a couple of days … to be honest I’d not touch them now for a boiler especially as their website only talks about solar which is clearly more profitable and the boiler side is no longer a valuable part of the company! Such a shame as the staff members we met physically were great and helpful, we’d happily update our review if customer service actually served us properly and the issue’s resolved, come on it’s not difficult to actually do the work your contracted too is it?

Final update. Following an independent assessment all remedial work necessary to bring up to standard and complete the contract has been carried out funded by a Section 75 refund. The Housechoice installation had faults that meant the whole system has been removed and now replaced by a new supplier. (Wrong fuses, incorrect wiring, burnt out elements due to the former). Finally sorted. Nationwide have been brilliant.

===============

Even more amazing they have contacted Trustpilot claiming I'm not a genuine customer!! Needless to say all documentation sent to Trustpilot. Also in touch with HIES who confirmed Housechoice are no longer members.

My bank have been amazing. I have received the first part of my financial claim and the remaining part is progressing. If you paid any element on credit card it is worth pursuing with your bank. I am now seeking someone else to complete the installation as per my contract with Housechoice which hopefully will be funded from my outstanding claim. Citizens advice were also amazing in guiding me through the process. (It does take time, many months in my case, but worth the effort). My advice is stick with it. They shouldn't be allowed to get away with poor service or not doing the contracted job.

My experience with this company has been a nightmare from the moment they took my deposit. They contracted to fit 32 solar panels on the roof of my house in the first week of June, 2023. After 8 false start dates, for which I took a week off work on each occasion, in August the scaffolding went up, an eye sore and security hazard but the panels weren't fitted for a further month. They only fitted 24 panels, saying I had told them I had a really big roof ! It would be hard to make this sort of stuff up. This despite a visit from their site surveyor who confirmed I would be getting 32 panels. Housechoice only told me about the reduction in the number of panels they would be fitting, after their team of eastern european solar panel fitters with very limited English language, had ground out holes out of the tiles all over my roof. This was a material breach of contract by Housechoice. Then there was a further wait for the internal electricals to be fitted, a job which has yet to be completed. I have been chasing them for over a year to come and finish the job, but most of the people I have emailed at the company claim to no longer work for them. The others just fail to respond full stop. I have repeatedly asked for a call from someone at Housechoice to discuss the performance of the solar panels they fitted, but in keeping with the rest of their abysmal after sales service, there has been no response. After the incredibly stressful experience of dealing with Housechoice, I rue the day I first contacted them. Update: following a visit from an independent solar power expert, I was advised that only 8 of my solar panels are actually wired in. I now have to get the scaffolders back and a team of solar engineers will need to remove the panels from my roof to check the cabling. I tried to contact Housechoice Ltd's director, Jonathan Barrett but, true to form, he is ignoring my emails. Between having 16 non working panels for 2 years and the expense of getting them functional, I expect to be about £5,000 out of pocket. Why are this company still allowed to trade ?

House Choice PEACE of mind service plan? I doubt it. This review is about a service plan sold during the boiler installation and I have made multiple attempts to contact them with emails/online contact forms and phone calls(which does not work anymore). Do not sell a product if you cant keep up with it.

We are a scaffolding company, we erected scaffolding on two properties and Housechoice have not paid us. This is a warning to any subcontractors thinking of working with them - don't.

Proceed with caution as I have paid deposit and as of end of Jan 2024 have still not had an install. At first communication was great when they wanted the order but after placing an £18000 order with a £4500 deposit communication has been abysmal. Have requested my deposit back in writing but they are choosing to not respond. Have emailed one of the Directors but yet to get a response however this director was quick to respond when I originally placed the order so I know it’s the correct email. Went to visit their office in Chelmsford to be told it’s a virtual office and no one is based there. Whilst I don’t like using platforms like this they leave me no option. I’m happy to just walk away with my deposit but they are failing to respond to me.
Keith Sullivan

Avoid using this company,
After care doesn't exist
Contacted on their phone several times but it doesn't take you anywhere!
Email doesn't get actioned or replied!
Raise a ticket completely ignored (they claim a response within 24 hours).
I hade my boiler installed June 2020, I suppose to have warranty, the gas valve is leaking and the boiler is off. This means no hot water no heating, yet contacting house choise doesn't get responded!

Tried all means of contact available but didn’t get any response neither any action for such serious condition of gas leak in the boiler!?

Yet, they ask for more details through trust pilot after leaving negative feedback!?

I noticed HOUSECHOICE are much more responsive when negative feedback is left rather than genuinely taking care of their content means when a customer tries to raise an issue!?

Order Ref. 100644

They started off well and was great to hear you get 10 year warranty and they said if anything goes wrong we will sort it during the warranty.
It’s a lie! I had it installed end of August 2023. Had to call electrician back twice as wires had come of the ceiling and other things to rectify which he came and sorted. But in December noticed one of the cables had come undone on one of the panels on the roof. Messaged them and emailed them several times na they have just gone silent. Completely ignoring all my messages and emails.
So save yourself money and don’t believe the 10 year warranty nonsense they feed you. Your are paying extra for that and yet they do not uphold it.

The people providing the service are awesome, and they deserve 5 stars, from the people doing the selling to the surveyor, the electrician and the installers. Where they deserve 1 star, is on customer service. The back office is a complete disaster, they take an infinite amount to answer, the change the date of installation and they are not transparent. After few weeks asking to get the money back for an installation they couldnt do (they were not able to install a heat booster due to incompatibility with my installation), I agreed with them to use that money and pay some extra to install additional batteries. 5 months and 2 installation cancellations later I am still waiting for a timeline to install those batteries.

Fitting of the solar panels was OK but there was a slight delay because the original did not have the promised hybrid inverter and battery. Only 8 out of the 10 panels could be installed because of the location of my Velux windows in the south facing roof. Hence the amount of electricity was less than calculated.
There were wires left across my loft which were in the way but subsequently fixed by HouseChoice.
The total cost - of £7999 - was high and the return on my investment has been minimal.

Quick and reliable service. All information given with great details. Paperwork given after all jobs delivered 👍 Recommended

Great service, excellent work.

Ok, solar installation was a big deal for us and we knew we wanted a system but we're unsure who to get. I did the usual due diligence and after a number of quotes decided to go with House Choice they did the survey and install at a date of our choosing. The projection for the annual generation was within 10 units of what we actually achieved so was just about perfect considering July was a complete washout this review is 17 months after the installation and the Growatt inverter and battery have been excellent with only one slight server connectivity issue for a week and that was a Growatt issue. I would recommend these guys with the only slight criticism being better communication leading up to the installation itself.

We commissioned Solar panels right before the price hike and generally service was ok. We installed Fox system and use FoxCloud app where you can track energy output and household usage in real time, very smart. A couple of issues though. The panels and batteries were installed almost a year apart due to issues with battery delivery from China during pandemic. After solar panels installation the scaffolding was left standing for many months. Apparently they simply forgot to remove it. A couple of times engineer didn't arrive on agreed date or time to finish the job. The engineers seem to be knowledgeable and generally keen to help their customers but management system needs improvement for sure. Recent call to obtain customer feedback was the right step forward. Good luck !

Good communication throughout. Efficient and tidy team who fit panels.Took longer than expected to get them connected to grid by electrician. Overall good

Great service! Very trustworthy.
I had no clue was it was that I was looking for but after speaking with HouseChoice they explained everything I need to know so that i could decide on what it was i wanted and needed. I have recommended them the other family members and would do the same again. So happy with my system and know I can go back to them if I ever need to.

I had solar and battery installed recently and honestly i’m incredibly pleased with the service I received from start to finish. Would highly recommend house choice to my family and friends.