HOUSECHOICE LIMITED 

Panels were installed August 2022. In September an engineer from Housechoice looked at next door neighbours and advised us there were three faults with ours.
1/ Angle of panels was too shallow.
2/ Not facing south.
3/ Positioned underneath neighbours' roof blocking sunlight despite ours being a flat roof and having plenty of room.

We advised Housechoice in September 2022 who agreed to rectify faults but this has still not been resolved.
After months of chasing and many calls and many promises, they repositioned panels to face South but two faults still remain unresolved:
Angle of panels and positioning on roof.
It is now 12 days since you advised J would call and I have not received this call despite ringing you twice last week to chase it up.
Update:
Housechoice sent an Engineer to look at this in response to poor review on Trust Pilot and agreed the panels needed to be moved. Three weeks later, I have had no follow up and no response to email. Faults remain unresolved.

They installed my first order of 12 panels Iverter and Battery. The whole system worked well and all the documentation arrived on time.
Had small problem with Internet connection to Inverter but system was still working. I then contacted Jonathan and he sent Electrician to sort problem. I then decided to add three more panels which caused small hiccup as wrong type of Inverter but system still worked well until new Inverter fitted.
Well done to everyone, now looking forward to the summer.

I found this company to be really straight forwards and honest. I have absolutely no problems in recommending them because I know they strive to do their level best. I did a lot of research before I asked them for an appointment and the rep Yasmin I found to be both knowledgable and a person of integrity.

I have not been able to contact the company after deciding to cancel my order. They have not paid my deposit back as they had promised.. It has now been two months.
UPDATE
After putting up this negative review the matter was swiftly dealt with and the money returned to my account within hours. So sorry that I had to go to these lengths. I do hope that the company gets them sorted out and that we can move to a greener environment.

We used Homechoice to install 11 solar panels, invertor and battery pack. They arrived on the day they said they would and a team of fitters and electricians installed the entire system in one day. I can't really ask for more. The coms is good, clear. Highly recommend.

We are extremely happy with Housechoice, and would be happy to recommend them to any of our friends and family. our solar panal system is brilliant ,And we are already seeing a huge different in our daily smart meter readings 😃 since having them fitted we have also added another battery, which has been fitted today by Justin , he was professional and polite and very helpful, I would also like the thank Jonathan the CEO for his support and help 😀

They installed my boiler and offered 3 years servicing.
I am unable to get an engineer appointment to get it serviced even if I called, sent emails and chased this more than 9 times. Missing boiler servicing will invalidate my warranty so will be forced to pay someone else leaving me out of pocket.

Update: Jonathan has been in touch with me regaring this issue and serviced the boiler in just a few days.

I wish I could leave no stars. Terrible experience. House Choice installed my new boiler in April 2021. I had a fault code in November 22. It rectified itself but I still reported it to them by email with a reminder to send me the manufacturers warranty certificate so I can call for an engineer as it was never sent. No reply. Sent another email. No reply. Then in December, I contracted severe covid on the same day the boiler stopped working completely. I sent another email. Sent WhatsApp messages which they were reading but not answering as well as a WhatsApp voicemail which was ignored. Whenever I phoned, a recorded message requested I email, exactly as I have already been doing. .

Update: Manufacturer’s engineer visited and declared it an installation fault not covered by the manufacturer and must be rectified by House Choice, otherwise they’ll invalidate the warranty. I explained this to House Choice who finally emailed …that I must contact the manufacturer.

I sent another email. No reply. 12 days later I resent it and they finally replied that I should again contact the manufacturer!

I followed their own complaints procedure in their terms and conditions of business. It was delivered by hand and signed for, requesting rectifying. No reply. Not even an acknowledgment which was supposed to be within 5 days. No response to resolve the issues within their stated 14 days either.

Reported my concerns to Gas Safe Register UK, who inspected the boiler and issued a DANGER, DO NOT USE warning notice on the boiler. They have also ordered House Choice to rectify 4 substandard installation issues. Deadline reached and no response. ( No surprise there really).
Trading Standards have ALSO been informed as a matter of procedure.

The communication is absolutely appalling. Customer service? There is none. Be warned..They don’t value or respect their customers when problems arise.

The notes attached to my review by House Choice are ridiculous. They have had a dozen or more opportunities to reply to me over the past months while I chased them for help but they ignored me. Including my formal complaint AND correspondence from Gas Safe Register. None of us can ever get through on their phones.
Complaint verified by Trustpilot.
Another update. 6 months on, my boiler is still not fixed. Their gas safe register licence has now been suspended. Lawyers on standby.

Further update, they’ve responded and apologised and the boiler issues have now been rectified to gas safe standards.

Sent a letter signed for about a related but yet unresolved issue which was indeed received but 5 weeks letter House Choice has still not responded to me. Again. Wish I’d never gotten involved with this company.

Excellent communication throughout the process from sales,admin and engineers. Very Professional people at the property throughout the installation. I did have some delays in completion due to the weather conditions which is to be expected at this time of year, however I was updated regularly and would recommend.

Great contact and information on the whole process of our solar installation. The engineers were polite explaining the battery system and how to operate it. Scaffolding went down the day after install.would highly recommend.

To be completely honest I would not recommend this company We had Solar panels fitted and in 3 months have only worked for a week and then they blew all the power in the house. Due to a faulty invertor House Choice had a electrician on the problem straight away. I have now been waiting for 3 weeks for confarmation of a replacement invertor with no communication from House choice despite e-mailing and texting. But to be honest communication has been a poor in the whole process. The Scaffolding was left up for months and has marked the patio. But House Choice are putting this right. Whilst I would not recommend House Choice they have put all things right and even made a small contribution towards lost generation during the down time. I would like to think we are a exception rather than the rule. Now the panels are working we have noticed a marked reduction in usage through the smart meter. I do believe the panels are good quality and even generate in low light.

I had my panels installed around May 2022. Although they was a change in demand for solar panels across UK and the difficulty in obtaining the panels, the service was great. I was made aware of who was my contact was and the service from sales to installation was great. I was not just sold the panels because the company thought of sales but the sales person took great care in explaining what was needed and not what I wanted. Yes it did take a while to sort out but the company was always in touch with us to let us know what the situation was. This was expected as most other solar panel companies I contacted were not taking any new business due to the demand. The surveyor was great and the installer/electrician was great. I have recommended the company to others and the feedback I have had is the sales person did not think it would be valuable for them. Again this shows they think about the customer and not the sale. Other companies would just sell the product even if it made no difference to the customer. I am thrilled with my products which was purchased and installed by Housechoice. I would recommend that you contact Housechoice for an honest opinion if you are thinking of solar. Thank you

Had contact one staff for inspection of the solar battery, because the previous owner installed the solar panel by them, but since I contact them in April first time, then very slow response, then I paid £188 one week ago (no invoice) for the engineer come for today, but now it's almost 6pm, nobody turn up, and I email them yesterday and today for a time slot, no response at all, the landline go to machine. Terrible experience with them, left them my mobile number and address, nobody care about it at all. Very bad and not trusted company!!! Waste my time!

A professional job from… House Choice From start to finish. My only concern would be the length of time it took for a surveyor to check the property. This added on a couple of months to the process and meant we missed out on a couple of months of solar energy in prime summertime.
Surveyor/scaffolding and panel installation teams all worked hard

From initial phone call and site survey, to a fully running system within 8 weeks. Install was took just over two days

All work was carried out by skilled conscientious workmen.

My setup was a little different but the surveyor and engineers worked with me and produced exactly what I wanted.

The back office produced all the paperwork and certificates including the DNO for grid export.

100% over the moon with everything this company has done for me.

Experience has been one that I could not rate highly enough. Everyone from the first phone call to the last has been a pleasure to deal with. All requests were dealt with promptly and without question. The pricing was competitive from the start. Installation was organised in a very timely manner and completed with very little fuss.

Brilliant service and professionalism from start to finish. Danny was very informative at the outset when discussing options and modelling solar energy production vs. Our existing use. Install itself completed very efficiently by a friendly and very competent team. We had 15panels installed, split 8 at the back and 7 at the front (east and west facing roof respectively). The app we have to monitor is great - gives v up to date info showing what you’re using from your panels vs when you are consuming from the grid.

Very informative on how to get the best from solar panels. Salesman did not push to make a sale, better to give the information and allow me to make the decision in my own time. Now generating electrics and cannot be happier

Absolutely brilliant from start to finish. No nonsense, no delays, all worked like clockwork, very respectful, courteous professional staff. Worked above and beyond. Aaron and Danny super communication, all made very clear. Just fabulous (and i did three comparisons before engaging) and they just kicked everyone else off the park and followed their promise to a fault

Excellent professional information without any pressure whatsoever. Can't wait for solar panels to be fitted. I've been kept informed of every stage and have felt that I can phone anytime if I have questions.