HOUSECHOICE LIMITED 

I had my solar PV system installed a few weeks ago and have been the monitoring generation. I am very happy with my system and the full service I received.

Great company with good communication, fitters were quick and tidy would definitely recommend.

Had my solar panels fitted 2 years ago and the performance has been outstanding! I’m currently saving approximately £130 a month off my electricity bill ! £2500 saved in first 2 years ! Very happy with the performance excellent value for money

I would avoid this company at all costs. We paid £14k for a solar + battery installation. The iBoost immersion system was not connected properly and we ended up with no hot water for a few days. Since the installation date, I have chased HouseChoice for several months and the only replies I have received are to the effect of "I will look into this for you". Bear in mind the huge cost of the installation and the fact that HouseChoice wanted payment at 10pm on the evening the panels were installed (how do I know if they were working at that time??!).

I gave HouseChoice ample opportunity to rectify this issue and warned them on several occasions I would leave a frank review if it was not resolved. If you are looking to install panels/battery, then I would use a more professional provider. These are large investments for most households and unfortunately HouseChoice just wants to take your money and run. Very unprofessional.

Update: in June 2023 I was asked to take the review down so the firm could rectify the issues. It is 14th November and I am still waiting on a replacement of the iboost. I've also taken multiple days off and had several no shows from the company including three in the last 2 months.

I would use another provider for this big investment in your house. The company cannot be trusted.

Exactly what we needed and made a scary project so much easier. Fast, professional and super helpful, from quote to booking to installation and support. Thank you, we can already see the difference in our usage.

Recently had 10 solar panels and a battery fitted by Housechoice. I must say the whole process has been faultless, from the initial presentation from Jonathan through to the installation. Installers were clean and efficient, they explained the whole system to me. I would have no hesitation in recommending Housechoice to anyone.

Had problem with this company.
They installed a product called an iBoost. It kept failing. There was some discussion that they may have bought a bad batch.
We went through four units before one finally worked. We had an electrician check everything to ensure safety. Anyway the iBoost has failed again. I have tried to contact Housechoice and although I have had a couple of responses and filled in a couple of online forms they have yet to actually come out and repair or replace the unit.
It's possible that as I have complained about them before, that this is deliberate. Other reviews mention this as well. They don't answer phonecalls and one director currently has a full email inbox so can't be emailed.

Update

Housechoice have responded and rightly point out that they do not manufacture the iBoost and are only responsible for the installation. They are willing to carry out a repair as per their warranty. They have asked that I modify my review pending the repair and I have done so.

House choice Solar exceeded our expectations! Jonathan friendly, knowledgeable, and provided us with a thorough explanation of the entire installation process. Our solar panels are now up and running, and we're excited to start seeing the benefits of clean, renewable energy.

House choice Solar was an excellent partner in helping us transition to solar. They were informative, responsive, and provided us with a range of solar options to choose from. The installation was completed in a timely and professional manner, and we're thrilled with the results.

we have been trying to get our battery sorted out for nearly a year as its not working. i've emailed them more than 20 times. cant phone them as they've gone with a digital reception. i would not recommend this company.
also the scafolding company they used damaged my conservatory.they said they'd sort it through their insurance and again not heard a thing from them. if i could give a zero star rating i would

lets see if they bother to call me???? House choice say they have contacted me directly today. No THEY HAVE NOT. Yet more lies

18 months since the start of the solar fitting process and we still have not had our MCS certificate. Job not even completed. Had to get another company to fit EV point as you cowboys haven't finished the job. This while my husband was awaiting a double lung transplant and couldn't breathe. You should be ashamed.

I had my boiler fitted in 2000 and was pleased with the installation, but the yearly service this year has been totally unacceptable!
The service was booked for wc 7/8/23 and paid for on 10/7/23.
The 8/8 arrived and no contact from housechoice I contacted them 3 times that week but no service was booked.
Eventually I was contacted and the service was booked for 15/8 pm. That morning I was contacted and told that it would now be between 4 and 6 the following day. No one came and no one contacted me. I again emailed housechoice but no one contacted me!
I then submitted a complaint via email and since then I sent a number of emails and the boiler still has not been serviced and I have had no response from my complaint. I have received some emails promising the service but this has not happened!!!!
I tried phoning but you can not speak to anyone !!;
I think this level of customer support is totally unacceptable
R Moore

Worse people to fulfill commitments. I would never use them again. Sometime staff get sick, sometimes other commitments excuses and then if there is nothing left to say then they say tomorrow some one come and again tomorrow and tomorrow. These guys think people are stupid and people have no work to go , there is nothing els to do except waiting for these lots.
Don’t pay them advance otherwise, you will stuck like me.

Impossible to get in contact with, poor service!
This is the most ridiculous company I have come across.
I was due for an annual boiler service in February and they are impossible to get in contact with.
I have contacted 15 different people and all of their emails come back as left the company.
I then managed to get in touch with someone in May and she said I'll get an appointment within a week, we are now in July and I've still not heard anything.
I tried contacting her on the number she gave which now keeps saying unavailable.
I'm wondering whether they just give you all these false promises in the beginning just to make a sale of their boilers and then just don't bother once they make the money from you.
I have explained to them I am so poorly and have a serious illness and cannot stress for something extra like this, at that point I was promised someone will be contacting me within a few days to arrange an appointment, it has been 2 months and I've still not had anyone contacting me.
My service was due in February and we are now in July!!!

Bought a boiler from Housechoice in 2021. Our contract includes a package of free/very cheap annual servicing for 10 years. This was the main reason we chose Housechoice over a competitor, because it should have saved us £100s over the next few years. The actual boiler installation went fine but both years so far that we've tried to claim our free service they have been impossible to get in touch with and we've had to chase for weeks on end to get a response. The phone number on their website is just a recorded message telling you to email, and of course you don't get a reply on email either. If anyone else is considering them because of their servicing offer, I would save yourself the hassle!

Damaged property unable to contact via phone no one answers tried emailing no reply.

Since writing this review I've had contact and now in the process of getting the issue resolved. Turns out was the scaffolding company at fault.
Thank you housechoise.

Housechoice installed 14 Solar Panels and 10 Kw of Battery. We have had a wonderful experience. The staff are friendly, knowledgeable and efficient. The system has been installed for a few months now and is working very well. All the documentation, including Certification and DNO notifications were provided so that we could get paid for exporting to the grid. We would be happy to recommend this company.

Please take a minute to read my review before you used housechoice to install a new boiler or solar system. Most of the positive review for this company is about the installation experience of customers however the most important factor for any customer is the supportive service that they will get from the company to maintain a good performance of their installed products for their piece of mind. As well to look for a company which respect their contractual commitments.
Further to my info feedback on the 25/4 and up to date 3/5/23 housechoice didn't send an Engineer for the annual service of the installed boiler as per contract. As well they ignored my concern that the boiler is not working properly. I have been requesting this boiler service for the last six weeks. Following the publish of my info feedback on the 25/4 . I received a phone call from the Owner of housechoice ( I was asked not to write initials) with the purpose to instruct me to delete my feedback before he can arrange for the service required. I explained That I am willing to review my feedback following the engineer visit but The Owner was quite clear that the feedback need to be deleted first. The Owner was not keen to listen or to accept responsibility of the poor service provided by his company. I sent another email to remind the company about the signed contract which include 2 years of annual boiler service and the Owner replied that he is clear about his position. Later the owner sent email with the small print of the contract that in statement (9 )it is recommended that the client contact the company 30 days prior to the service due which didn’t happen in my case. However this information was contradictory to the information that I received from the company staffs verbally and by emails that the company will contact me 30 days before the service of the boiler for reminder. I send a copy of this email to the owner. I think this called deceiving that the company' staffs provide a wrong informations to housechoice customers and it is a fraud that the company not fulfilling their contractual obligations. By the way the contract say it is recommended and not must , as well the staff that I emailed on the 20 March didn’t mention this small print. With such unprofessional approach of this company and its owner , I decided not to accept the bullying approach to delete my feedback . It is clear that this company doesn’t care about their contractual obligations or taking responsibility to improve their services to support their customers .support and satisfactions . I am keeping my factual feedback which could help to protect other UK customers from getting the same experience and to take the risk for wasting their money on such expensive products installed by housechoice. By the way their reply on my feedback is not true, their emails reach my inbox and I sent my availability for the next 3 weeks as their request but they never arranged for the boiler service.

House choice installed an ideal boiler in my house on the 29.3.22. I have been trying to contact the company for last 5 weeks to arrange a boiler service with no success. Boiler stopped to work properly with no hot water for the last 2weeks. Several emails since the 20 of March to remind the company that the contract include free service boiler for the first 2 years , unfortunately no positive response. I will consider take a legal action and inform trading standards to recover the cost of boiler which stop working a year after installation.

I think this is the most frustrating experience I have had with a commercial company. A neighbour recommended them last summer, we had the survey and were advised to go for 13 panels - I paid a significant deposit in October. The sales people said permissions from SSE might take until January.

It’s now mid-April. No progress and little meaningful communication. The company seems to make no effort to push SSE to respond.

I wonder if they will ever actually install anything.