HOUSECHOICE LIMITED 

Excellent install had no issues

Excellent install, happy with everything so far

Housechoice was recomended to me by someone on a Renewable Energy forum that I am part of. I had my initial phone call with a Manager called Scott. This lasted over 1 hour and he was very patient with me as I have Zero Knowledge about any of this. I can barely understand my electric bill. I was enquiring about solar only but was given advice about my gas boiler and was even asked if I had an Oil boiler ( I did not know this was such a thing). I was advised about a Solar Iboost to heat my hot water through my immersion tank. I was given information about a boiler upgrade scheme where I would be entitled to £5000 towards an Air Source Heat Pump. I had never heard of this pro My goal is to have a passive house. It will be something I will definitely install after the information I was given. I have since done my own research and combined with battery and solar it's the most greenest option of running my property. I am happy with my Solar and Battery Storage System that was installed at a very fair price. Unforunately I just missed out on the 0% VAT which was annoying. I decided to pay 50% up front and the rest on a 0% finance option split over 2 years. I was getting quoted 9.9% from 2 of my other quotes to do a monthly payment plan so I was happy with this. The information I was given about The Energy Performance certificate I found the most useful and not even something I had thought about. My property is currenty a D rating and the points the solar gave me made my property a C rating. Scott advised me about this at the start and he did not want to promise or even suggest this would add value to my house but after reading a martin lewis post today regarding the energy trust stats on average it adds up to £1800 more to a property based on 5 million house sales. With the amount I am currently paying for Electricty and from what I read is going to happen again in october with price increases this as put my mind at ease as I live with my partner who is disabled and it is just me working. Thank you to Everyone at Housechoice it was a pleasant experience from the initial call with Scott to the the technical survey with Mark, this Electrical I can't remember his name and to Claudia who gave me a customer care call yesterday to make sure I was happy and asked to write this review. 5* I have already recommended to friends & family.

House Choice solar have been a great company to work with! They were able to use their cutting edge knowledge and expertise with attention to our specific circumstances and needs. Fast Install, fantastic aftercare.

I had 3 other quotes before I chose House Choice. I am very pleased with the result. The new boiler is great and was speedily fitted. Thanks Jeff, George and all at House Choice.

A quality service from start to finish. Our engineer was awesome, he had a 'Can Do' attitude and worked so hard. The quality of work was excellent. The boiler video survey was easy to understand and all my dealings with the team to staff on the phone, outstanding. If only all businesses were like this!

I received multiple quotes, I went with house choice as they provided me a detailed quotation and in a rapid time frame for installation. The engineers worked very hard both polite and extremely clean and tidy. Highly recommend this company as their standards of work was exemplary.

I am very disappointed with Housechoice's after care. We installed a new Worcester boiler through House choice in April 2021. until January there was no issues and the engineer done an excellent installation job.
In January 2022 the boiler stopped working. contacted Worcester company and an engineer came out and checked, he said there isn't any issues with boiler, it is the controller is not communicating with boiler the only way to sort it out is, temporarily use the manual mode and contact Housechoice then change the controller or repair it. I am emailing them ever since, had two reply and one phone call saying an engineer will be in touch, but nothing is happened so far.. No more email replays, no phone calls, just left where it was. Due for servicing now otherwise loose the 10 year warranty. Still waiting to hear from them. unfortunately I can't recommend this company to anyone just because of bad aftercare.
UPDATE
I just want to update my recent experience.
We had an engineer came to sort out the issues. I have spoken to the new customer service manager Mr Aaron he took all the effort and sort all. Very much appreciated. Moreover he apologised the inconvenience caused since January. I can confidently recommend them now to my friends and family.
Once again thanks you so much Aaron.

Scott was really helpful when answering my many questions over the phone during a busy period. Much appreciated.

My boyfriend and I had an install completed by Housechoice and the process was fantastic from start to Finish. I was provided 3 quotes with various panels and different battery types. I eventually went with FOX ESS and JA solar panels as this was within my budget and the discharge rate of 5kw worked for my household as we have a hot tub running 24/7.

UPDATE:

It has been over two weeks since Housechoice responded to my original review saying they have contacted us direct regarding the feedback.

THEY HAVE NOT CONTACTED US IN ANY WAY. NOT IN PERSON OR BY PHONE CALL, TEXT MESSAGE, VOICEMAIL, EMAIL, LETTER …. NOTHING!!!

Short story:

Housechoice installed an IDEAL Boiler, which they wired incorrectly and the external Flue was not installed to manufacturer’s instructions. This was confirmed by an IDEAL engineer.

Housechoice try pass the blame to IDEAL but the issue is with the installation, not the boiler.

They then say they will fix it but they do not and then ignore emails for months.

Long story:

We bought a house last August 2021 and the previous owner had a new IDEAL boiler fitted by Housechoice Ltd a month before we moved in.

The problems with the boiler have been on going since we moved in. We first contacted Housechoice in August as when we had the water turned on, the main power fuse would trip and we would have no power throughout the house.

Over the next few months and with winter approaching, we needed to use the heating more often. Almost as soon as we started doing this, we stopped being able to heat the water just using the switch in the upstairs immersion. It just would not heat the water and we could only do it from the boiler downstairs. This is when the real problem started. The heating often would not turn on or if it did, it would turn itself off after a short period of time.

We have been trying to get this issue resolved with Housechoice since the start of the winter yet all they have done is try pass on the problem or simply ignore our emails and phone calls. We are only lucky the winter wasn’t as cold as previous winters, as we have two young children.

Housechoice told us to get in touch directly with IDEAL as the boiler is still under warranty and transferred the warranty into our name as we our the new owners of the property. We contacted IDEAL and they sent an engineer out to examine it within days (17/01/22). We were throughly shocked to find out that there is no issue with the boiler but it had been wired incorrectly by Housechoice and not to manufacture standard. There is no permanent live wire going to the boiler.

We immediately emailed Housechoice with the IDEAL engineers update and what was wrong. This email was ignored. I had to email again and was told there was no update with regards to getting the boiler fixed.

Their customer service is absolutely appalling. We finally got a phone call from a male who said he would get the matter resolved the following week but we have not heard from him since and nobody has attended.

We were left with intermittent heating throughout the winter. It seems that their terrible customer service is matched by the standard of boiler installation. Not only is it wired wrong internally but IDEAL confirmed that the flue outside has not been installed to Manufacturer’s instructions either.

In September 2022 we eventually received an email from Housechoice saying they “trust this has no been completed to your satisfaction” and looking to close the case unless they heard from us in 7 days. We responded saying they had completely ignored us and once again, we haven’t heard from them since.

Good planning and communications during the ordering and booking phase. On the day the installation of the central heating boiler went smoothly and within the planned time.

Follow up communications post-installation to ensure system is functioning correctly.

Unfortunately we can't recommend Housechoice at all and I would advise steering clear. We received a quote in October last year and chose Housechoice because they could install the fastest. What followed was numerous cancellations, often via Whatsapp the night before or day of installation. Despite Housechoice quoting for an electrician no-one ever attended, resulting in two completely wasted visits. all the while we had no heating which the team was aware of. After it was finally installed in December, we came back from Christmas to find two leaks. To their credit one was fixed within two weeks, but this created another problem of the heating not working properly and the other leak remained. We finally got everything sorted last week after three months of calls, emails and messages. The communication is terrible, the worst I have ever come across with both customers and their own engineers. I got the impression that a lot of man-power is put into securing new customers, but there aren't enough engineers to carry out the work and they are very stretched. Overall what should have been a simple switch turned into a pretty stressful 5 months.

EDIT: I haven't heard from Housechoice recently, and they never 'get in touch', you chase and chase until someone finally does what they're supposed to. It's like getting blood from a stone

Started in May 2021. We were expecting our first baby in June. Wanted solar and battery installed before hand due to noise, scaffolding etc. Housechoice quoted on par with others, but said they had everything in stock and that they could have it done before baby was due. A few days before install they said that the batteries were no longer available, even though they claimed to have them in stock. They ended up doing a part install of just the solar in early June and promised the batteries would be installed at the end of June, then July, august, September…. During this time there was a minor issue with paperwork and Western Power Distribution. So I called up WPD to sort it out. During that conversation it became apparent that none of the required processes had been followed by Housechoice, and that the install was completed before the G99 DNO had been granted. It also come to light that they hadn’t even declared the batteries. I was informed by the helpful gentleman from WPD that we were unlikely to be able to have the required discharge rate needed to have our contracted system. This was later confirmed in writing by WPD. So we are now left unable to have the designed system. When the batteries finally became available in January 2022 it just didn’t seem to settle in that they couldn’t install them as they didn’t have permission from WPD. They have also caused some damage to our roofing felt which has caused leaks during rain showers. Upon inspecting the damage I can see that the bracket fixings have been screwed through the edges of the roof trusses and have splintered out the edges of the trusses having no real strength in the fixings. There are a number of other issues which I won’t list. As now 4k out of pocket and paying high energy prices due to not having battery storage. Extra costs of the 20% VAT on any battery storage we do want fitted in future, and most importantly the costs of getting our roof fixed and water tight again. This has cost us 8k minimum for shoddy workmanship and a leaking roof all at a time in our lives where we are meant to be enjoying our first born. Avoid at all costs.

Since writing this review things escalated very quickly. I was contacted by a representative of HC and threatened that if I didn’t remove this review they would release personal information on me which “proved” I was a liar. This information was then passed onto others even though it’s covered by GDPR. I have therefor had to report this to the police and Jonathan has yet to take this seriously with no actions being taken to protect my personal information from disgruntled employees.

Further, they waited until the very last day to submit evidence via the chargeback scheme meaning things drag out even longer than needed. If you read other reviews they have a habit of doing this. No worry’s though as Tesco bank have been very helpful and are extremely confident it will go through no matter how long they attempt to drag it out for.

MCS have also confirmed that they are NOT MCS registered to batteries, only solar. This explains why they were never declared on the G99 to Western Power Distribution.

It would appear with several recent negative reviews that this is a failing company who are grasping at straws. Make your own mind up but I would not recommend them at all, as have several others.

I have been having trouble with my boiler for months and was not able to get a local company .
Went online - got in touch with Housechoice.
Amazing and outstanding ..
Discussed my concerns with Aaron and what I wanted in a new boiler.
He then got me in touch with Douglas and after the online assessment with my boiler , Darren fitted it in .
Absolutely chuffed with the care, the service and efficiency I received .
From my chat with Aaron to the fitting - it was all done under a week .
Needing a new boiler immediately.
I was even able to 0% finance which Aaron helped get into place .
The entire team were most patient and reassuring at every stage .
I can rest assured that with my 10 year warranty and yearly checks , I will never have boiler issues again .
Thank you Housechoice. 😄

After initial problems following the installation, Scott contacted me straight away. A few days later all my issues where resolved to our satisfaction.

My wife and I are really happy with our boiler installation. From the surveyor to installer and operations manager who provided me with regular updates. Extremely happy.

I couldn’t recommended this company enough . In barking on full renovation on my own it’s a exciting but very daunting task .

However the customer service from Aaron has been second to none . The boiler installation and removal of existing tanks by Marek was brilliant . He turn up all by himself and worked like stream train . He was so efficient with his time and so tidy .

I am really happy with service provided and will continue this company and let all my friends know .

I used House Choice to replace a very old boiler in my property with a combi boiler. Their customer service and professionalism was fantastic. They really took the stress away and I have the piece of mind that they will service my boiler every year.

Had my ideal boiler installed by house choice. Great service from the survey to Installation. Highly recommend