House of Hearing Reviews

541

•

4.9

Audiologist•27 Locations

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Local people frequently describe the friendly staff as genuinely welcoming, highly professional, and extremely supportive during every appointment. Consumers deeply appreciate how clearly clinicians explain complex procedures like hearing tests, device fittings, and professional ear wax removal. Customers also note that the daily services provided are remarkably thorough, highly efficient, and easily accessible during unexpected urgent situations. Many reviewers are thoroughly impressed by the top-quality hearing aids and the exceptional, ongoing aftercare support they consistently receive. Local individuals consistently highlight that everything is tailored to personal needs, making scheduled visits truly reassuring and positive.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professional, helpful, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and attentive staff.... See more

Product

Consumers find product to be positive, noting that hearing aids work with the highest quality equipment to... See more

Customer service

Customers report deeply positive experiences with customer service, praising staff for being exceptionally... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the professional and friendly... See more

Reviews shaping this summary

Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more

Company replied

The process was simple and explained thoroughly, staff were friendly and professional. I would highly recommend. I will use again if I need to rather than go to my GP (who is actually an oxygen thief... See more

Company replied

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more

Company replied

My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more

Company replied

Company details

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.

Contact info

10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
0131 220 1220
enquiries@houseofhearing.co.uk
houseofhearing.co.uk

4.9

Excellent

541 reviews

5-star

4-star

3-star

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Locations (27)

See all

Edinburgh

10 Melville Crescent, EH3 7LU Edinburgh, Scotland, GB

4.9

(158)

St Andrews

14 Argyle Street, KY16 9BP St Andrews, Scotland, GB

4.8

(51)

Warrington

84a London Road, WA4 6LE Warrington, GB

4.7

(24)

Alderley Edge

West Street 10, SK9 7EG Alderley Edge, England, GB

4.6

(24)

Morpeth

55 Bridge Street, NE61 1PQ Morpeth, GB

4.6

(20)

Galashiels

51 Bank Street, TD1 1EP Galashiels, GB

4.5

(40)

Perth

41-45 George Street, PH1 5LA Perth, Scotland, GB

4.4

(29)

Glasgow

16 Robertson Street, G2 8DS Glasgow, GB

4.3

(7)

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All reviews

(541)

123 reviews in the last 12 months

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Dec 5, 2024

Excellent care and attention.

Excellent care and attention.
Pleasant environment and staff.

December 2, 2024

Reply from House of Hearing

Jun 6, 2025

Thank you, Marjorie! ^CW

Dec 5, 2024

November 4, 2024

Reply from House of Hearing

Jun 6, 2025

Thank you for your review, Alistair! ^CW

Nov 28, 2024

Ear syringe

My elderly mother was unable to hear and was on a waiting list for months, Thankfully she got an appointment with house of hearing, Edinburgh. The lady who treated my mother was so helpful, she explained everything in detail which was helpful. The procedure went well and my mum can now hear again. I can’t thank house of hearing enough. Their service was excellent.

October 31, 2024

Reply from House of Hearing

Jun 6, 2025

Thank you for your wonderful review, Fran. We're so glad to hear that we were able to support your mother and that we could bring her some much needed relief. Please do give us a call or pop in whenever you need to book a future appointment and we'll be glad to get you booked in. ^CW

Nov 28, 2024

Very good service

Very good service. Bev explained everything well and my treatment was comfortable and efficient. Thank you.

November 11, 2024

Reply from House of Hearing

Jun 6, 2025

Thank you for your kind review, Jan. ^CW

Nov 28, 2024

November 5, 2024

Reply from House of Hearing

Updated Nov 28, 2024

Thank you for your review, John! ^CW

Nov 27, 2024

I was able to get a quick appointment

I was able to get a quick appointment. Staff friendly and extremely helpful. Would highly recommend.

October 24, 2024

Reply from House of Hearing

Nov 28, 2024

Thank you for your review! ^CW

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