The process was simple and explained thoroughly, staff were friendly and professional. I would highly recommend. I will use again if I need to rather than go to my GP (who is actually an oxygen thief... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
Company replied
My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more
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Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
530 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Michael provides a very friendly and professional service at Hadleigh
very friendly and professional service
March 14, 2025
Unprompted review
Reply from House of Hearing
Thank you for leaving such as kind review, David. We're glad you had a positive experience with us in Hadleigh and we hope to see you in clinic again soon. ^CW
Excellent service Ashley at House of Hearing is an…
Ashley at House of Hearing is an excellent practitioner. I’m very happy with my aids and all was explained very clearly and in a very professional manner. I thoroughly recommend and cannot fault the service provided.
March 5, 2025
Unprompted review
Reply from House of Hearing
Thank you for your review. We'll be sure to pass it on to Ashley! ^CW
Ear Irrigation & Microsuction
Came to the centre on Woodbridge Road, Ipswich. From the moment I walked through the door I received nothing but a highly professional yet personal service. Came to have my ears unblocked with microsuction irrigation. It was amazing. Such a calm & peaceful environment. Why can’t the NHS be like this?
February 25, 2025
Unprompted review
Reply from House of Hearing
Thank you for your lovely review, Julia. We're glad we were able to offer the right level of support and we look forward to seeing you again soon. ^CW
We have been clients for many years and…
We have been clients for many years and have advised family to go. Excellent service, knowledge, helpfulness and great value for money. As a health professional I couldn’t recommend them more highly.
February 11, 2025
Unprompted review
Reply from House of Hearing
Thank you for your lovely review, Charles! ^CW
Excellent service
I have been a patient at Hearing Matters for over 30 years. My recent appointment was at the Knutsford clinic where I met Lee for the first time. He listened very carefully to my experience with my hearing aids and took a detailed history. He then gave me a hearing test and tested my hearing aids as I felt they were no longer working as well as they used to.
Lee suggested I try some new aids for a week, and then decide if they are an improvement.
Lee was very friendly and professional. He spent a long time listening to me. I would recommend Lee and Hearing Matters unreservedly to any one having trouble with their hearing.
January 21, 2025
Unprompted review
Excellent service
Excellent service, Ashley was brilliant nothing was to much trouble. Would certainly recommend
January 17, 2025
Unprompted review
Impressive service
I have been highly impressed by the service from Dove. From the first evaluative meeting through the three subsequent appointments, namely fitting, tuning and then retuning, the audiologist has been highly professional, purposeful and friendly and the outcome is most satisfactory. It is the care and time given to fine tuning the devices which makes all the difference.
November 21, 2024
Unprompted review
Excellent care and attention.
Excellent care and attention.
Pleasant environment and staff.
December 2, 2024
Reply from House of Hearing
Thank you, Marjorie! ^CW
Reply from House of Hearing
Thank you, Jill! ^CW
Audiologist was patient
Audiologist was patient, very informative and understanding
November 19, 2024
Reply from House of Hearing
Thank you, Sandra! ^CW
Reply from House of Hearing
Thank you for your kind review. We look forward to seeing you in clinic again soon! ^CW
Great experience and I can hear again
November 14, 2024
Reply from House of Hearing
That's lovely to hear - I'm glad that we were able to offer you the right support. We look forward to seeing you in clinic again soon! ^CW
Excellent and professional consultation…
Excellent and professional consultation
I did not feel pressured into making any decisions right away I was given time to answer questions I haven't yet decided the way forward but I would certainly reccomend your services
November 11, 2024
Reply from House of Hearing
Thank you for your review, Alan. We're here whenever you need us and we look forward to seeing you again soon. ^CW
Had really stubborn ear wax ,had to…
Had really stubborn ear wax ,had to visit twice but on second attempt they tried everything until finally getting it nice and clear
November 19, 2024
Reply from House of Hearing
That's great to hear, Russell. We're glad we could help and we look forward to seeing you again soon. ^CW
The lady that attended to me was…
The lady that attended to me was excellent and thorough.
October 28, 2024
Reply from House of Hearing
Thank you for your kind review, Kathleen. ^CW
satisfied customer
Having moved this year to the Scottish Borders, with all the changes that that involves, it was such a relief to find that I would receive the same reliable service and level of expertise from my new audiologist and staff as I had in Cheshire, and with no additional expenses.
October 28, 2024
Reply from House of Hearing
That's wonderful to hear, Jenny. We're here any time you need us! ^CW
Excellent premisesVey clean and smart
Excellent premises. Very helpful staff. Lady who cleaned my ears was very nice.
November 15, 2024
Reply from House of Hearing
Thank you for your lovely review, Stewart! ^CW
put at ease and everything explained
November 4, 2024
Reply from House of Hearing
Thank you for your review, Alistair! ^CW
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