House of Hearing Reviews 

Fantastic session with Jay. Really professional, knowledgeable and skilled. Not just the nearest assistant using a machine but caring, engaging and pleasant. Definitely 5 stars.

I’ve been seeing David Parsons for several years now, and I can’t recommend him highly enough. As someone living with Autoimmune Inner Ear Disease, my hearing loss has been a challenging and evolving condition — but David has consistently provided outstanding care, support, and expertise throughout.

He takes the time to listen, explain options clearly, and tailors solutions to my specific needs. His professionalism is matched by genuine compassion, and I always leave appointments feeling reassured and well looked after. Whether it’s routine check-ups or more complex adjustments, David’s attention to detail and commitment to my wellbeing have made a real difference in my quality of life.

If you're looking for an audiologist who combines deep knowledge with a truly personal approach, David is the one to see.

I have used hearing aids for 40 years from a number of different providers but the last 15 years with The Hearing Care Centre has been the best.
As a medical professional myself I understand the value of Continuity of Care and value hugely the ability to see the same audiologist at each visit.
Simon has provided me with what I believe to be the best available hearing aid options in a friendly and helpful (and now Norwich-based) environment.
I rate their service as outstanding.

Highly professional staff, very friendly, warm and welcoming.
They all make every customer count. Thank you to all the staff.

A really excellent treatment centre. Unlike other treatment centres I have been to over the last two years the treatment was thorough, professional and successful. And equally important it did not hurt. I can now hear perfectly again.
This the Hearing Centre just outside Hadleigh part of the Ipswich branch.

The Hanley Branch.
A first class service providing hearing aids to suit the customer, not the supplier. That's only the start, the aftercare is second to none, Nothing is too much trouble. They really do put the customer first, which is a rarity now a days. Keep up the excellent service.

I found everything excellent from the instructions to find the new location, the park facilities, the reception and the treatment given

Visit to have wax removed from both ears. Was looked after in a very thorough and professional way and everything explained clearly. Highly recommended.

Everyone was extremely welcoming. The 2 ladies who performed the procedure were respectful and explained everything clearly.
All in all a pleasant experience

I can’t thank Tracey and the team enough for their care, patience and perseverance while helping my dad who has Alzheimer’s when he found it hard to understand what was happening and cope with the process. They explained everything many times, took their time and did their best to make it easier for him. I would highly recommend them.

I was traveling throughout Scotland and needed new filters for my hearing aids ! I looked up Hearing Services in Galashiels while there. Lynndee immediately took care of my problem and sent me off with enough filters so I wouldn’t have a future problem! Friendly and kind!

Just home after having wax removal carried out by Oriana who was very caring and professional. She explained every step of the process and then carried out the procedure efficiently and painlessly. She has referred me to my GP for a follow up as a result of noticing possible signs of infection. I would thoroughly recommend this practice for this treatment.

I went for wax removal July 7th. The first procedure went well but there was some stubborn wax still hanging around. Returned for 2nd attempt on 28th. I couldn’t eat/chew went on holiday so unable to swim.
Still having trouble with all of the above. Waiting for Audiology appointment & more or less deaf in one ear.

I cannot recommend enough the dove hearing centre in Hanley. They are all wonderful especially the audiologist Ashley who is amazing. I’m 50 and have experienced unilateral hearing loss for years and so it was time to do something about it. Ashley was professional, caring and made me feel at ease. I’ve now got two hearing aids and feel wonderful and can now hear!! 👂
Ashley is a credit to his profession and I’m so happy he is my audiologist!
Thank you all once again
Kelly ❤️

I have just completed the handover of my new hearing aid in the Hadleigh branch. I am delighted, should have done it years ago. From the very beginning Michael Shade was a consummate professional and a credit to the service. He was knowledgeable, very thorough and explained everything clearly checking my understanding at each phase. I already have my next review in the diary so am assured of continued follow ups and care. I would thoroughly recommend this practice and Michael in particular.

They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing aids. Staff are lovely, Dan, who sorted me out, what a super chap, friendly, helpful, knowledgeable...lovely lady on Reception, made sure the ramp was out so I could drive in on my mobility scooter...I would certainly recommend a visit to the Stockton Heath branch and you will receive first class care and attention.

I went in because one of my hearing aids was dead. I expected an appointment, but the receptionist took it aside and replaced a wire, and it’s now fine. As well as a receptionist, she turned out to be a skilled technician, an unexpected bonus to ordinarily good service.

The Italian girl who dealt with removing wax from my ears was excellent, caring and informative with a very professional attitude

As a mum to two young children, I had noticed my hearing getting worse but had been too busy to get it checked. When it became more noticeable, I booked an appointment with Michael Shade at The Hearing Care Centre.

Michael carried out thorough hearing tests and explained the results clearly. He diagnosed a significant hearing loss in one ear and discussed the options available to me. I chose to try a hearing aid, which Michael fitted and adjusted to suit my needs.

Since then, he has provided consistent aftercare, checking in and making sure the hearing aid works well for me. I’ve really appreciated his clear communication, professionalism, and attention to detail throughout the process.

Attended the Edinburgh clinic today with ongoing issues with impacted wax which had started to affect my hearing.
Amy was very welcoming and professional. Explained the whole process and cleared the issue effectively and with zero discomfort.
Lovely clinic and all staff I interacted with were excellent. Would highly recommend