House of Hearing Reviews 

525
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and approachable staff for explaining procedures thoroughly, ensuring that patients feel completely comfortable and at ease during their appointments. Many consumers highlight the exceptional customer service, noting that the team goes above and beyond to provide personalized aftercare and effective solutions. Some reviewers were not happy with certain aspects of their experience, mentioning specific problems like stubborn wax remaining after a procedure, products not meeting personal preferences, or frustrating payment and repair hurdles. A few individuals also experienced difficulties with specific devices or encountered administrative delays when attempting to resolve ongoing service matters.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely professional, helpful, and welcoming... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional and caring staff... See more

Product

Clients share positive opinions on product solutions, with consumers highlighting that hearing aids are... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting that staff are helpful and make every... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was simple and explained thoroughly, staff were friendly and professional. I would highly recommend. I will use again if I need to rather than go to my GP (who is actually an oxygen thief... See more

Company replied

Rated 5 out of 5 stars

Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more

Company replied

Rated 5 out of 5 stars

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more

Company replied

Rated 5 out of 5 stars

My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info


4.9

Excellent

TrustScore 5 out of 5

525 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(525)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Centenarian's Pursuit of Hearing

I accompanied my father - who will be 100 in a few months' time - to his hearing test appointment. We met Kyle, who was extremely patient, helpful and constructive. Both in respect of the tests he carried out and during our discussion of what next steps and future product options might be.
His considered approach (no indication of a hard sell!) was much appreciated. We have confidence in this company and will continue to rely upon this its services.

May 21, 2025
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Reply from House of Hearing

Thank you for your lovely review, Trudy! I'm so glad to hear that your father was able to find the right support with Kyle in St Andrews, and we look forward to seeing you both in clinic again soon! ^CW

Rated 5 out of 5 stars

Excellent service

Excellent service . Very competent staff. Very reassuring visit .

May 30, 2025
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Reply from House of Hearing

Thank you for your lovely review, Elspeth! ^CW

Rated 5 out of 5 stars

A genuine 5 star rating.

A genuine 5 star rating.
Philip is an excellent practitioner. He is very friendly and personable, reassuringly competent, doesn't try to sell you anything you don't want and generally conveys a relaxed professionalism which I found very helpful.
A totally different and infinitely better experience than the 'High Street' option I had previously tried. I'd highly recommend him and his practice in St Andrews.

June 9, 2025
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Reply from House of Hearing

Thank you for your wonderful review, Michael. We're glad to hear that you had a positive experience with Phillip in St Andrews and that he managed to find you the right solution. We'll pass your comments along to Phillip! ^CW

Rated 5 out of 5 stars

Bless this House!

I went worrying I might have damaged my ears by poking with a cotton bud. I was quickly reassured and was given suction treatment for the removal of wax.
Mara was kind and took time to explain procedures; it was money well spent and I will have no hesitation in consulting H of H in future.

May 19, 2025
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Reply from House of Hearing

Thank you for your lovely review, Iain! I'm glad to hear that Mara was able to look after you and that you're finally enjoying some relief from your blocked ears. We look forward to seeing you in clinic again soon! ^CW

Rated 5 out of 5 stars

Excellent care was provided

Excellent care was provided. The Nurse was very gentle and patient with me. Having suffered from many painful ear procedures in the past, I was a little nervous.

May 20, 2025
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Reply from House of Hearing

Thank you for your review, Nicki. I'm glad to hear that our Clinical Ear Care team were able to put you at ease. We look forward to seeing you again in clinic soon. ^CW

Rated 4 out of 5 stars

Good service

Good service. Well explained.

May 29, 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your review. We look forward to seeing you in clinic again soon! ^CW

Rated 5 out of 5 stars

Always welcoming, always helpful

Always welcoming, always efficien, always helpful and able to solve the problem

June 6, 2025
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Reply from House of Hearing

Thank you for your lovely review, Bea. We look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Very good experience

Very good experience. The nurse, a very pleasant lady, explained everything before and during the procedure and about the necessary aftercare too.
Would recommend.

May 26, 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your lovely review, Catherine. I'm glad to hear that we put you at ease and that the team looked after you. We look forward to seeing you in clinic again soon! ^CW

Rated 2 out of 5 stars

Dysfunctional hearing aids

Unfortunately the very expensive hearing aids you have supplied simply do not work to the point where I cannot use them as the sound is so distorted that I cannot understand anything that is said. This is very disappointing and particularly so because I am now at home in Spain and do not return to Edinburgh until October. I am desperately keen to have functioning hearing aids and hope that when I return to Edinburgh you will be able to provide this service as you have promised.

June 6, 2025
House of Hearing logo

Reply from House of Hearing

Thank you for your feedback, Stephen. Of course, we are always available to make complementary adjustments to your hearing aids, but we appreciate that not having direct access to the clinic at this time is upsetting. Please do book in to see us upon your return and we will be happy to adjust your hearing aids and troubleshoot any other issues you are having with them. ^CW

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