Howards Motor Group - Howards Nissan Weston-Super-Mare Reviews 

Sam was excellent.

I enquired about one of cars that had sold when I enquired.
However Sam made the effort to call me back and find me another vehicle so I could have it on the same low finance rate deal that they were having.

I have had many car salesmen however Sam tops the lot.

Absolutely outstanding customer service.

Thank you Sam!

Jack was incredible from start to finish.
Helpful, without beinv pushy, listened to feedback and was always on hand.

When i turned up on pick up day, the car was slightly dirty, the furst thing he did was jump in and drive it back round to get re-cleaned.

If you want a Nissan, new or used, go see Jack!

Terrible experience!!

Had my Nissan qashqai looked at by the Nissan technician via a 3rd party company,

Before they received my car I called them up to tell them about another issue that I would like them to look at as the car is still under the three-year warranty the service representative that answered the phone said he would put the problem on the Notes so the qualified technician could look at the problem,

The next day I realised what might be causing the problem so I thought I would give them the heads up to save time and hopefully I would get the car back sooner when speaking to another service representative he said he would put it in the notes as the guy the day before didn’t put anything on the notes for the technician.

I also told them what the third-party company had already done and couldn’t resolve the problem, hence why they went to a main dealer!

The day that they had the car they then called me to say that the car is now okay to pick up when I ask them what Work had been carried out. They said the technician has cleared the fault and everything is okay after telling them that is what the third-party have already done. I was assured that the professional technicians have done the right thing after telling them my concerns that I will be back within a week with the same problem they didn’t really seem to care.

(Less than 24 hours later, guess what? Problem reappeared like I said it would!)

After speaking to the service manager voicing my concerns well let’s just say probably made them even worse! The one part of the conversation that stood out with her was the fact that she said they are lucky that they even spoke to me on the phone as the car was taken there by a third-party company and I could’ve been anyone! Which raises my concerns even more that when I went to pick the car up, they were happy enough to hand me the keys over!! without checking who I was (as the third-party are the ones that dropped the car off in the first place)

Attending for the last service in my Leaf's initial warranty period, I explained that, as an engineer, I wanted to discuss some fault codes and other observations with a technician. Howards' response was excellent. After an initial discussion with the Workshop Controller, I spoke to the technician working on the car, both before and afterwards. They both listened and responded in a manner which revealed their sincerity and knowledge, qualities sadly lacking at many other establishments. The result was the incorporation of a service bulletin, clearance of the fault codes without recurrence, better knowledge of my vehicle, and a sense of reassurance.

We bought a car recently through Howards Nissan at Weston. They didn't have on the forecourt exactly what we were looking for but they worked incredibly hard to source a suitable car. The team were polite and caring throughout, this was customer service at the highest level. Thank you Jack, Harvey, Simon and Sam.

Happy owner of a new Nissan X-Trail bought from Harvey at Howards. Saw an offer online and popped into the Dealership on a Sunday. Harvey was able to find us the right model in my preferred colour at the online offered price and we sorted my trade-in and the purchase within an hour. It arrived at Howards on the Friday and I picked it up the following Thursday. Harvey kept me informed throughout the process and couldn't have been more helpful in all our meetings and the handover. I had my previous X-Trail serviced at Howards for the past 7 years so I knew how good their service is, but this was the easiest car purchase I have ever had.

What can I say huge thank you to the manager the viking sam the giant and sophie amazing service tolerant of me being such a dinosaur when it comes to settings etc had no clue about petrol hybrid and now it's all been explained they went above and beyond and I'm loving my new juke hadn't dissapointed

Having just bought a used X-Trail from a local Car Lot, I went to my nearest Wessex Garage with a list of questions about Servicing and Warranties. Their response was unhelpful and incompetent. So the day after I tried my luck at Howards, where Georgia in the Service Dept was friendly, helpful, professional and knowledgeable. For some questions regarding my Towing Equipment she passed me over to Kieran in the Parts Dept who was also excellent. It was such a refreshing change to the shoddy service I had encountered at their competitors a day earlier. Though slightly further from my home this garage has got my business.

After looking for a replacement for my BMW X3 I bought a Nissan Qasquai from Howards having looked at other manufacturers products they sell. Lorenzo was helpful from the outset. Knowledgeable about many different manufacturers and very well informed about the Nissan range. Helpful observations about finance options and a good demonstration of the car. When Lorenzo was not available all colleagues were helpful.

I would have preferred a solo test drive (I did not ask for one) but that was a minor point.

Would definitely recommend Howards.

Had appointment for 11april. For clutch repair car was not roadworthy I had my brother with a serious heart operation on Monday in the queen Elizabeth birmingham a week before the car was due to be fixed the technician and staff georgie and co worker bent over backwards and got my car in the next day a week earlier to sort out the problem so I could get too the hospital I praise all the staff for their compation in pulling together for my car Nissan pulsar to be back on the road safely so that I could get to see my brother amazing crew well done to all the staff at weston supermare Nissan quality service

A huge thanks to Lorenzo at Howards who provided us with incredible customer service throughout our recent purchase. Nothing was too much trouble and we received all the support and information we needed to have the confidence to go electric. Highly recommend this firm.

I can’t thank Sophie in Weston enough for her amazing care and service she gave me when buying my new car. It is an experience I find fairly anxiety provoking usually, however Sophie’s kind and relaxed approach took my anxiety away completely. She was informative and patient with helping me to decide on my new car and if it was right for me. The time between test driving the car through to arranging for it to be delivered I felt informed and happy that I had made the right purchase. She was extremely helpful with part exchanging my old car, sending a helpful video of my new car before it was delivered, and no question was too difficult a question with her reassuring emails. I would fully recommend Howard’s Nissan in Weston to anyone. My car was also delivered brilliantly by Kev. He let me know when he was on his way, kindly ran through a few instructions with the car to help my confidence, and I was impressed with the two courtesy calls from him later that day to make sure I was happy. I can not fault the Howard’s Nissan team in Weston at all!

Great service from Sophie who was friendly, helpful and knowledgeable.
As we live so far away from the dealer and couldn’t come and view the car we were buying in person, she sent us a video showing every detail of the almost new Nissan Juke Tekna we were interested in. On this basis we purchased the car which was delivered a few days later by a charming man called Richard. We are very satisfied with the service provided and would recommend this dealership.

I would like to say a very big thank you to Sophie. We ordered my new car together again and this is my 4th car with Sophie, she just can’t do enough for me so a big thank you Sophie x

Having a reliable car is a must for me.
I have used Howards Motor Group to buy my previews car 6 years ago and was pleased with my choice. When the time to upgrade came, I went back to the same trader. I was contacted by Sophie and she was absolutely brilliant. She made a personal video of the car I wanted to buy and kept me informed at every step, ensuring everything in the car is at it's best, and arranging all the paperwork, and delivery in a suitable time frame. I can't thank you enough Howards WSM. Good luck in your business.
A very pleased and a happy customer.
Thank you again Sophie, Kevin and the team.

I contacted Howards on 25th Feb and received an acknowledgement email. I replied asking to be put in touch with the service department (Nissan WsM) but I've heard nothing. I replied again to the email and I've heard nothing. The online contact forms don't work - I fill in the fields and click 'submit' and nothing happens despite trying different browsers and devices.

I spent most of the day with Sophie at Nissan trying to find a new car to purchase. Sophie's customer care was outstanding. Sophie was patient and worked very hard to try and find the right car and finance deal to suit our budget. Trying to find the right car can be stressful but Sophie made the process a lot easier. Thank you Sophie

Since taking delivery of my car in March 2020, Sophie James (Nissan Sales) has occasionally kept in touch. Knowing I want another X-Trail she offered me an immediate test drive as soon as the new model came out, even though she knows I cannot have one until at least March next year. Great service.

When we went a couple of days ago, we had just started to look for a new car for my wife (we were actually looking for another KIA, but had seen one not local to us). Whilst at Howards last week we asked Sophie, just in passing, what Nissan offered. Whilst we drove the X-Trail Sophie found us a much better car than we were looking at or even expected, with a deal that really pleased us.

As further proof of Howards superb customer care, Sophie had remembered we have a caravan and so directed us towards a car that already had a towbar fitted, thus saving us money in the future. She organised Nissan Finance easily, which benefits us with the next two services being free to us. What more can you ask? It is even the perfect colour! We collected the car today, 4 days later.

It is also worth praising Howards for the fact that you are never pressurised into anything. They offer you extras and if you do not want them, the matter is left there. It is so unusual and refreshing to be treated with respect and care, and not pushed.

As we walked into the showroom this afternoon to collect my wife's car, the service receptionist gave me a really big smile and said, "Hello, Mr Madeley". They are so hot on customer service.

This is the 3rd car from Howards, Weston-super-Mare (1 Kia and 2 Nissans) and I shall certainly be back early next year to order the next one. Why would you even bother going anywhere else? No point.

I bought a 6 month old car from Howards. I’m at the other end of the country but I was sent a very clear video of the car. I was also sent a more detailed video before delivery. The whole process was very straight forward from start to finish. I dealt with Lorenzo throughout who was very helpful and extremely professional.

I initially left a bad review of Howards Nissan WSM. After the car I was sold broke down and I have had to take it back numerous times over the short time I have had it, which has been incredibility annoying especially after I was told by the salesman that the car, I bought was a 'good example' of its type.

I felt ripped off and left with an unreliable car just months after I had bought it.

Since the review I have had contact from the manager who has given me a good level of customer service and made the price hike slightly worth it. They have taken the car back and said they will have another look at it.

Overall, I response from Howards Nissan WSM has been professional. I do feel that there are discrepancies between the sales patter and the product, since the car I was sold broke down.

The communication between staff is also pretty poor after I have had to correct things or been given incorrect information. I do get the impression customers are fobbed off if they can be.

My warranty has been extended by another year I am just hoping I won't need it.