Hybridgaming Reviews 

208
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, knowledgeable, and patient when guiding new buyers through custom PC builds and technical repairs. People consistently appreciate the friendly environment and transparent communication, ensuring everyone feels fully confident in the professional services provided from start to finish. Though some customers noted that older devices or specific legacy components could not always be successfully repaired due to age limitations. A few reviewers experienced minor limitations when certain older electronics were deemed too old for successful restoration or replacement parts.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Service

Clients share positive opinions on service, consistently highlighting fast turnaround times and helpful... See more

Product

People report positive experiences with product, highlighting great satisfaction with refurbished and... See more

Price

Customers consistently note positive experiences with price, highlighting great deals on refurbished laptops... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldnt fine anywhere else to leave a review so putting it here. I bought my used gaming PC from Hybrid mid-2025, I've now put some mileage on it and its done a great job for me so far, couldnt be... See more

Rated 5 out of 5 stars

My daughter’s Nintendo switch wasn’t charging. The guys at Hybrid Gaming explained what would need replaced and I was given a quote for repairs there and then. I received updates and had the switch ba... See more

Rated 5 out of 5 stars

Ive used these guys several times.Im tech literate probably a bit more than the average guy from my previous careers. But you have to use the best resource for the job. These guys know far more than m... See more

Rated 5 out of 5 stars

Having been locked out of my iPad I walked in to the shop/office and explained my situation. The lovely lady on the desk took my iPad and someone through the back office had it fixed within 15-20 m... See more


Company details

  1. Computer Store

About Hybridgaming

Written by the company

About us :

We specialise in Gaming PCs and our mission is to be the easiest place to deal with for all things PC.

We also consult, spec,build and deliver lots of other exciting projects such as video editing systems, flight simulators, golf simulators, Racing sims and cryptocurrency mining rigs.

Working with us should feel like you have an IT person on your side. We talk in plain English and will adjust our language to meet your level of understanding.

You should feel free to ask any member of the team as many questions as you need to in order to arrive at the perfect system for your needs. We are here to help and every customer is important to us.

Our Journey :

We started during lockdown as a result of the number of adverts for gaming PCs that simply were not fit for purpose. Our offering appealed to parents who worked or saved hard for their money. A gaming PC should be a very exciting gift for a child and we wanted to make sure that parents got a gaming PC capable of running the games their kids wanted.

From that start we have grown to a team of 7 as of July 2023. Our local community has helped us grow to a point where we ship across the UK and have customers from London to Inverness!

Our values :

We want to be the easiest company to do business with when looking for a PC for any use. We cannot compete with the bigger players on advertising budget so we set out to compete on service.

Our promises to you are

  • Every customer is important to us - you make our day when you choose us
  • We will be honest and transparent at all times
  • We will always attempt to provide the best value not the most expensive option
  • We will try to make the PC community inclusive and open to everyone
  • We will give back to our community in a regular and meaningful way as we grow


We hope that you will consider us for any IT needs

Hybrid Gaming

Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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4.9

All reviews

(208)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Very easy ordering process. Great communications. The staff are very helpful and above all they provided an excellent PC for my daughter.

Thank you Hybridgaming

March 30, 2025
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Rated 5 out of 5 stars

Excellent service

I have received assistance from the staff at Hybrid Gaming on two occasions with my phone and laptop and both times they were extremely helpful, generous with their time and technically very competent.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication and service…

Excellent communication and service while we waited at a local coffee shop to get our computer upgraded and fixed. Highly recommended Dave and the Team at Hybrid Gaming as they always provide a professional service at a great price.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Approached with lots of questions, over multiple weeks and was given excellent advice, no pushy sales or up selling just good advice and options for different budgets. Sitting with new system now and it's brilliant. Very happy to have found this business as I'll be using it for all the computing needs in the future. Would highly recommend.

March 20, 2025
Unprompted review
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Rated 5 out of 5 stars

All i can say is this team are amazing

All i can say is this team are amazing. Best support of any shop I have ever used. Always going above and beyond for there customers. I can't even think of anything bad to say. If your looking for good service from an honest and responsive team look no further.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding level of service from Hybrid

Can't thank the folks at Hybrid Gaming enough. I approached them with a damaged hard drive which had approximately 7 years worth of photos documenting the lives of our 2 young children, a lot of precious memories we'd hate to lose! Hybrid took at look at the drive and whilst it was too damaged for them to recover, they very kindly offered to post the drive to a data recovery specialist in England who has a clean lab for this sort of work. From then until the drive came back, Hybrid did a brilliant job of managing communication with the specialist, keeping me informed of progress and available options and arranging shipping of the drive back and forth. The data specialist was ultimately able to recover all of our photos/videos and Hybrid played a significant part in that. My wife has also used Hybrid to upgrade an old but trusty laptop with a SSD and other bits that I cant comprehend, for a significantly cheaper cost that the cost of a new laptop, it now runs like a dream.

Thanks Hybrid, you guys are brilliant

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Support Local

Great experience, heard about this company at comic con. Ordered online and picked up by the end of the week. Very happy with the build. Great customer service. Would highly recommend.

March 2, 2025
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Rated 5 out of 5 stars

Excellent, Professional, Fast Service

Went in to get help with a stuck screw on my laptop. Morgan expertly drilled it out, gave me a replacement, and even installed the RAM for me that I had intended to install myself (but had been thwarted by said stuck screw). All free of charge, despite my offers to pay. (NOTE: I already had the RAM - it was not provided)
Fantastic service, polite and respectful staff, and super quick service. Thank-you.

It's also great to have you in Ellon, and avoid the need to go to Aberdeen for this sort of thing.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Laptop fixed

When in to get laptop fixed took 30 minutes if that and was free of charge because we just used up his time.

February 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Best customer service experience I have ever had.

Where do I even begin with the service Hybrid Gaming provide. I cannot even give them enough stars. I am clueless with anything computers and researched for months before stumbling across a newspaper article on this shop ( a great read if you find it) detailing just how helpful they are, and how they set up to help the clueless parents like me. They responded super fast via WhatsApp every time I asked a question, they solved it within seconds via WhatsApp. They even responded on Christmas Day when I couldn’t figure out the speakers. This has got to be the best customer service I have ever experienced. My son is beyond delighted with his new PC. I cannot thank you all enough. I am delighted to support this amazing business. They deserve everything and more.

November 23, 2024
Unprompted review
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Rated 5 out of 5 stars

I contacted Hybrid gaming looking for a…

I contacted Hybrid gaming looking for a pc for my specific circumstances. I had a pretty good idea what I wanted and had done my research previously. The recommendation I got from Hybrid was spot on and I ended up basically buying pc basically through WhatsApp as I didn't have much time to get to the store. Any questions were encouraged and answered promptly. The computer was in my house 2 days later and exactly as described. The pc I bought is perfect for my needs as advised and I love it. Can Highly Recommend Hybrid Gaming.

November 6, 2024
Rated 5 out of 5 stars

Brilliant!

Brought in an ancient laptop and they managed to take the photos and documents off the dead laptop. Can’t recommend higher and fantastic boys too!

October 31, 2024
Unprompted review

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