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John came out to complete the conversion and installation of a combi boiler today. He worked efficiently and patiently, was amiable and polite, kept me informed of his progress at all times, was ready to answer questions and checked that I was happy with everything before leaving. I feel confident with the installation.

I received a quote and was asked to send photographs in. I paid £550 upfront. The guy turned up to fit the boiler. They cut a big hole in the bottom of my brand new kitchen as the boiler was too big. So they said. I returned home to find the boiler hanging out the bottom of the cupboard. They decided to blame my deaf friend who is recovering from cancer for the hole in the cupboard. They never contacted me who was the contractor to explain this. The best is yet to come. It turns out the boiler wasn’t too big for the cupboard after all so I agreed for the engineer to come out and lift the boiler up into its correct position. Another engineer came out to move the boiler up. When I checked over it they had damaged the flue outside. It’s smashed into bits. They’ve damaged the bricks on the external wall and filled it in with cement.
The engineer then refused to leave my house till they got payment. Which I refused. Told him he either walk out or be dragged out. I raised a complaint with trading standards and they told me to ask for a reduced price based on the damage done to the property. They couldn’t afford to give me a reduced price. So I spoke with trading standards who informed me I could pay for what work they did minus the damage. Therefore I paid £1500 after being told my paperwork and warranty would be sent out. I refused to pay the remaining £500 based on the price to fix the damage. Which was £390 for the cupboard before installation and I am waiting on British Gas to check the damage to the flue.
They are refusing to honour the warranty which was quoted for 12 years. The paperwork sent out was 2 year warranty but they were not honouring that due to me not paying the remaining balance.
They have now taking CCJ out for the remaining balance.
I have raised a dispute with the bank as well as trading standards.
I wish I would have paid the extra couple of hundred and gone with a better company.

Now I have found out the engineer they sent out isn’t registered and the engineering manager is falsely signing off jobs on his behalf. Left me no choice but to report it to the gas safety regulators.

Update: The company tried to get my review removed from trustpilot saying it wasn't a legitimate review. This was sorted once I sent them a copy of my invoice and the video, they uploaded on to their social media of the engineer installing the boiler. A video they recorded and uploaded without my consent.

UPDATE: Just had a visit from an engineer from gas safety register who found 5 faults not to the required standard. One being the flue and the other no CO alarm. Still no contact from Hydrus apart from telling me to not buy products I can't pay for. The cheek

John and che from Hydrus installed our new boiler today, I was very happy with their work and they kept me informed with the progress of the installation. I found both of them very polite and John was very knowledgeable within his industry. I would very happy to recommend Hydrus and John to anyone.
Thank you Hydrus.

John and Che from Hydrus very good and quick quality work. I highly recommend these guys.

I am delighted to have chosen Hydra Heating, family company, to organise and install my new boiler, which I am very happy with.
Jason organised everything, he was friendly and informative, thank you Jason.

boiler went in no problems. however 7months down theroad we have e problems. and despite numerous calls. we are being ignored. we were told this team it was. a manufactures issue and we had to contact them which we dod. glow worm duly came oy. and. pointed out the issue was. because of poor instillation of the fluand if left. could. and probably would cause carbon monied poisoning in the house. the glow worm engineer was kind enough o explain this to hydras. who eventually sent out. their own engineer who turned up with no idea what he was doing to parts he himself contacted hydrus. 3 days later wa are non the wiser. and hydryus are just ignoring the phone calls.over to you people I wil put your name in lights. before I give up. sort the problem very very soon 7month old boilers shouldn't be leaking. you you have our number call straight awayl or are you waiting for the monoxide to killl someone. first before you do somthing

I'm thrilled with the quality of service I received during the installation of my new boiler and most importantly the availability and level of support from Tom throughout the selection of the right boiler and provider. Tom really made it easy for me to choose that I wanted to go ahead with Hydrus Heating, and the lovely lady from finance confirmed my decision.
Thank you so much, Hydrus Heating has a fantastic team that is dedicated to serving customers to the highest standard and making them feel like VIP.

John and his apprentice installed my new boiler in May 2022, he has just been round to service it a year later. No issues to report and the service John provided was efficient, effective and friendly.

John from Hydrus arrived on time, friendly and happy with the boiler service

John from hydrus, nice and pleasant man

To John from Hydrus completed my service, in a professional and excellent manner, can't recommend enough

John was very respectful,polite and got it done. Thanks 👍

Wishing to replace our old boiler before it died I got loads of quotes and chose Hydrus. Jason had been thorough in checking what was needed and John and Che were professional, even artistic, in getting the new kit in quite a confined space. Michael came in person to tweek a few minor electrical issues. All in all the whole team was courteous and helpful. Thank you guys. Michael C

John W serviced my boiler. He did a through sevice and recommended some other things I may need for the boiler.

John from hydrus did the 1st service today on boiler.Very knowledgeable, friendly & professional

John from Hydrus is very helpful and giving some valuable advice to us. We appreciate it. Thanks Hydrus team.

John and Che fitted my vaillant boiler today, really pleasant and professional handover was great

John and Che did a wonderful job, stopping to explain all the work needed before proceeding, excellent work completed by both as well as tidying up afterwards, great work thank you both

From initial contact with Jason to completion of installation by Ben and his mate it was a fantastic experience, efficient, courteous and prompt. Clean job. Couldn't recommend them enough.