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See what reviewers are saying

Rated 1 out of 5 stars

I’m not surprised this company have gone into liquidation,absolutely appalling after care I’m still waiting for the Certificate of service from 2 years ago.Unfortunately I have to give a 1 star rating... See more

Rated 5 out of 5 stars

Kieran and Ryan installed an ideal 30 kw boiler today. Really great guys who were pleasant professional and completed the installation and then cleaned and tidied the whole area. I would recommend Hyd... See more

Rated 5 out of 5 stars

John and Jae arrived on time (as arranged) and worked solidly and efficiently through to completion of the installation. They talked through all options and explained each step clearly as they went.... See more

Company details

  1. Gas Engineer
  2. Bathroom Remodeler
  3. Gas Installation Service
  4. Heating Contractor
  5. Boiler and Heating Service
  6. Plumber

Written by the company

Welcome to Hydrus! Get a Boiler Installation Quote. HIGH QUALITY ENGINEERING AND PLUMBING SERVICES. Friendly and professional service throughout. We pride our selves on giving you the best of British service from first contact to installing your new heating system or bathroom. To make boiler buying simple and transparent for the consumer eradicating the need for archaic sales tactics. Our promise is to deliver the best service and products we can at a fair price. We pride ourselves in giving the best service for the best price possible always delivering excellent customer satisfaction.


Contact info

All reviews

(516)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent experience with fitting a complete new heating system. Good communication and very professional team, on time and a high standard of workmanship, would definitely recommend to anyone.

February 8, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent service!

I have used Hydrus a couple of times in recent years, both in emergency situations and on both occasions Mike came out really quickly and had a solution there and then! Really reasonably priced, great service and really do try and help you. Great company and recommend to everyone!

February 9, 2023
Unprompted review
Rated 1 out of 5 stars

Useless, Shameful, Disgraceful!!!!

Absolutely disgusting and disgraceful company. Stay clear and spend your hard earned money elsewhere.

Took them a few months to fit my boiler because their terrible workmen couldn’t get it right. Recently the boiler started leaking and was turned off as it WAS NOT DEEMED SAFE!

These guys have NO IDEA what they are doing and will not come out to fix anything nor will they take responsibility! They’ll use anything to get out of the warranty!

Stay away from them

Useless, Shameful, Disgraceful!

February 9, 2023
Unprompted review
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Reply from Deleted

Hello Michael.
We are sorry to see this review, we are sorry to see how disappointed you are with this but we are well aware of your issue and have been dealing with you through the entire process.

If you wish to discuss this further please give us a call.
All issues in regards to the work have been addressed as well as the engineer who fitted has now been let go, you are dealing with our gas manager.

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Rated 5 out of 5 stars

Quick and efficient service from Hydrus Heating…

Quick and efficient service from initial quotation through to installation.
Tidied up mess from previous boiler.
Actively didn't try to sell extras, went that extra mile explaining why such was not necessary or where better alternatives, if really wanted, could be obtained from others.
Let's see how the after installation service goes 🧐😎

February 9, 2023
Unprompted review
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Reply from Deleted

Thank you!!!

Rated 5 out of 5 stars

The hydrus heating guided me with the…

The hydrus heating guided me with the fitting who were the best fitter and i would recommend them.Till now the boiler is the best and the company staff were always ready for help. After the completation of the fitting the place was cleaned properly and all the junk was collected by the fitter Mr.Krish

February 7, 2023
Unprompted review
Rated 4 out of 5 stars

Service

Overall happy with the service I received from Hydrus. The price was reasonable and the quality of work was done to a high standard. Thumbs up!

January 31, 2023
Unprompted review
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Reply from Deleted

Thank you.

Rated 5 out of 5 stars

Excellent service from initial…

Excellent service from initial consultation to completion of fitting our new boiler. Dan arrived promptly was very efficient and completed the job to our satisfactionHe was very pleasant and informative and extremely tidy. Thankyou

January 29, 2023
Unprompted review
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Rated 5 out of 5 stars

Boiler Conversion

Excellent service from beginning to end. Absolutely top quality work and extremely tidy.
The quote was extremely reasonable and the work expertly carried out.
Would highly recommend.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Colin of Honley

From initial talks to installation of a new boiler by Kieren and Ryan, who went the extra mile, all at Hydrus were pleasant and professional and I would recommend them. Life on the farm obviously suits.

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

Courteous & Efficient Start to Finish

From our initial contact with Andy P to Nathan fitting a new boiler was all done with great efficiency within a week ...many thanks you saved our Christmas from being cold and miserable !!...would highly recommend of course

December 21, 2022
Unprompted review
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Rated 5 out of 5 stars

New boiler installation call from…

From initial friendly phone call from Andy through to a simple uncomplicated survey from John the introduction kept me reasonably reassured of the job that needed doing.
When john and Barry the engineers came in the door I was even more reassured.
No sharp intake of breath . . No endless cups of tea and cigs . . Just a dedicated work ethic . . . To get the job done in a professional and friendly way . . And not without a number of obstacles.
Was very happy with the job done and would not hesitate to recommend the company to anyone who needs a boiler.

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Kieran and Ryan

Kieran and Ryan installed an ideal 30 kw boiler today. Really great guys who were pleasant professional and completed the installation and then cleaned and tidied the whole area. I would recommend Hydrus to anyone and if you’re lucky to get these two guys who are brothers it would be an added bonus . A stress free morning. Cheers and thank you

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

John from Hydrus.

Punctual efficient and friendly. Informative and provided alternative solutions of homecare heating. Replaced pump efficiently and easily and left everything clean.

January 4, 2023
Unprompted review
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Rated 5 out of 5 stars

I would definitely recommend this company

I have recently had a new boiler and two new radiators fitted by Hydrus and I would definitely recommend this company to anyone looking for a reliable heating company. They were happy to answer all of my questions, to give me the relevant advice that I needed and to fit me in at very short notice. The aftercare customer service team have also been extremely helpful in choosing the right service plan. So all in all a very positive experience.

December 16, 2022
Unprompted review

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