Deleted 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I’m not surprised this company have gone into liquidation,absolutely appalling after care I’m still waiting for the Certificate of service from 2 years ago.Unfortunately I have to give a 1 star rating... See more

Rated 5 out of 5 stars

Kieran and Ryan installed an ideal 30 kw boiler today. Really great guys who were pleasant professional and completed the installation and then cleaned and tidied the whole area. I would recommend Hyd... See more

Rated 5 out of 5 stars

John and Jae arrived on time (as arranged) and worked solidly and efficiently through to completion of the installation. They talked through all options and explained each step clearly as they went.... See more

Company details

  1. Gas Engineer
  2. Bathroom Remodeler
  3. Gas Installation Service
  4. Heating Contractor
  5. Boiler and Heating Service
  6. Plumber

Written by the company

Welcome to Hydrus! Get a Boiler Installation Quote. HIGH QUALITY ENGINEERING AND PLUMBING SERVICES. Friendly and professional service throughout. We pride our selves on giving you the best of British service from first contact to installing your new heating system or bathroom. To make boiler buying simple and transparent for the consumer eradicating the need for archaic sales tactics. Our promise is to deliver the best service and products we can at a fair price. We pride ourselves in giving the best service for the best price possible always delivering excellent customer satisfaction.


Contact info

All reviews

(516)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

It was partly because of the good reviews i chose this company The boiler however does not work properly and i await their contacting me

It was partly because of the good reviews i chose this company
since it has been installed c6 weeks now it has developed faults The pilot light keeps going out the pressure falls and the error code flashes This is not the best time to the year to be without heat We manage to re-light it and have a bucket to catch leaks while we wait for someone to contact us

December 19, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had my boiler replaced today by…

I had my boiler replaced today by Hydrus. What can I say I am so happy. Carl the engineer was excellent very friendly and professional. He had a hard time getting to me with the the weather conditions and traffic on m6. But once he got to me he never stopped working so hard. Thanks Carl. I’d like to thank Andy as well as I did most of my communication through him. Thanks guys excellent job.
Pete

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Very professional job

Job was done in a very professional manner. The engineer respected our property and cleaned up after himself. Great job done. Would have no problem recommending them.

December 5, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Today a lovely guy called Nathan came…

Today a lovely guy called Nathan came and fitted my new boiler! Excellent job! He relit my gas fire too for me! Great job!
From the start of my journey looking for a new boiler Hydrus has been excellent! My thanks to Andy for the help and advice he gave me! I have no problem in advising anyone to use this company !

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

I found the whole team at Hydrus to be…

I found the whole team at Hydrus to be all I’d want from a heating installation specialist - from Jason who was patient with me even when I got bored of all the Data he fed me re boiler choices / to all the ladies in accounts and Chris my fitter ‘Thankyou’

Boiler is great job was clean - and I’m one very happy customer x

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Really helpful company, good engineers that do a good job

We needed a new boiler urgently and Hydrus heating got back to me straight away to discuss options. I sent over some pics of the existing boiler installation and they got straight back to me with a quote. Two days later we had a brand new boiler expertly installed. Nathan and Sam, the installation engineers, did a great job. Well mannered & tidy workers. Finished the quickly and cleaned up.

Only regret, I ordered the standard heating controls. I would recommend asking about other options like WiFi if you want to use a phone app. We'll be looking at adding something like Hive at some point. But other than that, I highly recommend Hydrus heating!

November 25, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Professional, reassuring and efficient.

From start of negotiations to installation of new boiler, nothing was too much trouble. All aspects were handled very professionally and reassuringly. Special thanks to Tom for being the “ voice” of Hydrus Heating and for organising the installation from start to finish. Would wholeheartedly recommend the company.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler instillation …

After searching for a boiler supplier through an independent search a trade engine , we had 3 company’s in mind , on price service offered , time scale of getting the job done .
We chose Hydrus , as they came over friendly , professional, and reasonable price .
On the day of agreed fitting of the new boiler , Nathan arrived , punctual and very polite . He got straight down to taking the old boiler out and within the hour a new one had been delivered and the old one was being cleared away in to his van . By 1.30 he’d flushed the system and was testing the new boiler .very impressive . We have had courtesy calls periodically off them after the instillation and gave a service agreement with them now also .
I’d use Hydrus again if I needing anything regarding our heating , very impressed , thank you

November 7, 2022
Rated 5 out of 5 stars

John and Sam from Hydrus contacted me…

John and Sam from Hydrus contacted me to tell me when they were arriving and were on time. They were both polite and personable.
They worked quickly and fitted my new boiler. They left no mess and explained how my new boiler worked before leaving.
Very pleased with their work.

November 29, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

I would use again

Thank you to Jason, John and Jay.
Needed new heating as I had a back boiler system and I am selling the house so surveyors wanted a new system even though the old system worked.

Jason was the first point of contact who actually listened to me and found out what I needed, others, just tried to persuade me to have a Combi boiler.

Jason worked remotely with photos and a floor plan of the house, plus advice from my friend, who understands heating more than I do! He came up with a super plan for a system which would work in my house which is extended and a bit quirky.

I think the price was fair and the work was done quickly and efficiently by John and Jay. I am very pleased with the results and would definitely use this firm again, knowledgeable and fair pricing, fast, installation and high standards.

November 20, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look