HyperX Reviews 197

Good headset but the detachable cloud alpha wire broke really easy. Tried to buy a replacement & bought the wrong cable by accident to then realise it is near impossible to return to product. Waste of money, thanks Hyper X

these guys are awesome.
i had recently gotten a hyperx alloy pro fps second hand, and the original owner had glued custom the rubber pads on the feet with epoxy and scratched off the sticker on the back.
And it didn't take long for them to respond.
The response was very formal and clear. it was written in a way that i didn't even need to read more than one line, and know exactly what was going on.

Though they sadly don't sell backplates, nor stickers, they did give me a special opportunity to get new feet. The following responses were also very formal, but not in a coorperate or bot like way.

If there's one customer support that i would like to contact again when i'm having an issue, it's going to be Hyperx's CS.

their headsets don't do jack

I have a lovely hyperx alloy elite mechanical keyboard. Great produhyct.

One of the feet came off, contacted customer support at hyperx.eu, talked to a very nice lady (julia) over email who arranged to have a replacement sent out for free.

Don't get that level of customer service very often now!

Love Hyperx. I’ve bought multiple items directly from their website and they are always posted out next day and received very quickly. The quality of their accessories is excellent and are far better than their competitors in my opinion.

Bad at their CS.
Emailed them to raise a few questions in regards to return policies, provided like 5 questions, "whats the return for unwanted goods,who pays shipping? What if item is faulty? advanced replacements possiblities?"

I was replied 3 times with some generic 2 sentence emails with a link to their return policy which is incomplete and pretty much empty, not answering my questions at all. I specifically even said in the first email "please do not be like other companies who reply with a link to their return policy and throw a generic answer with two words..." There you go HyperX UK, even asking if they do care about customers they still threw same short crappy reply which they copied from their website saying SSD- this amount of warrant then another part this amount and yada yada.

AS IF THEY NEVER READ THE EMAIL TO BEGIN WITH. Pathetic.

I own two Kingston products, a HyperX Cloud 2 X headset and a SSD. both are amazing and very durable. The support sent me a replacement headset quite fast. Very satisfied with Kingston, cheap and great quality.

Purchased HyperX Quadcast through one of the retailers in Singapore. Great quality worth the purchase working great after over a year worth of daily usage.

So on the 29/01/2021 I placed an order on HyperX's website (UK). I was hyped and could not wait for my headset to be shipped to me. I waited patiently over the weekend for monday to come in hopes to receive a dispatch email however to my surprise no email had arrived. I was a little dissappointed but thought they must of had a backlog of orders from the weekend and did not get round to shipping mine.

I decided to pop them a quick email just to confirm where the item was coming from as due to brexit anything from outside the UK now comes with import charges. Anyway i received an email back around 2 days later to explain the item would be shipped from the UK this email also included an apology and the usual crap from companies (COVID-19 has slowed down some of our operations, and shipping/processing may take longer than normal.)

I thought no more of it and expected my order to get sent out the same day the email had been sent to me anyway fast forward to yesterday 09/02/2021 and I still had not received an dispatch email by this point I was extremenly frustrated and sent another email expressing my concerns highlighting the points below.

- Over 7 business days since the order had been placed

- Item still had not been shipped

- Left concerns that if for any reason the order was defective the process of getting a replacement was daunting

- Stated how the pandemic had been going on for over a year and the fact they had not put measures in place to have orders shipped within a reasonable time frame had made me disheartened on thier ability as a company

I also requested to be provided with a date this would be dispatched so I could decide whether to cancel my order and shop elsewhere or wait for the item to arrive.

Hours went by without a response email and i decided to browse online i found a reseller which was able to get my item to me next day delivery and made the decision to purchase this and cancel my original order.

I then reached out to hyperx again to state that i would now like to cancel my order as i had not heard back and have sourced the product from a reseller due to my item not being shipped. To my surpise I woke up today with an email telling me that they could not cancel my order as it had already been processed for shipping but they are unable to provide me with a tracking number.

To not cancel and order that has not been handed over to a courier or even booked into the courier online portal to produce the tracking number is appauling, They stated that if i did not want the order (Pretty sure I made it evidently clear I did not) that i should reject the delivery however that is not possible in the currently climate as all delivery drivers have to operate on contact free delivery which means they leave it on your door step and are in the van and driving away before you have even reached the door.

Alot you of may call me Karen or whatever for having this rant but quite frankly it feels like they have not shipped my order due to not having stock and now the stock has arrived are trying to force me to keep my order open even though i have ordered via reseller that is delivering the item to me today where as my order with HyperX directly has not even had a delivery label printed.

Recently I've bought the Kingston HyperX Quadcast microphone - for which I am happy for, because of the good quality - from a Danish store called "Elgiganten". To my surprise, the mount adapter to attach the microphone to a boom arm with was missing. "Elgiganten" didn't want to help me with the product they sold to me, so I wrote a mail to HyperX telling them about my issue. Only a few days later they answered my mail, and actually shipped the tiny mount adapter to my adress!
Amazing costumer service.

Thanks HyperX!

Avoid using HyperX services directly. I like their products but their services are tremendously terrible.
They have taken a considerable amount of money from my account, and a few days after placing my order it is cancelled as there was "a problem taking the payment".
I'm looking at my bank statment and they took the money no problem.
Long and short of it: avoid them like the plague.

Sent broken keyboard.
Approved warranty but is making me pay for return shipping. Horrible customer service with overpriced junk. I learned my lesson and will never shop with them again.

This has to be one of the worst headsets I have used. It is the hyper x cloud mix. Man hyperx, you guys made this headset different. I wish I was able to refund these. First off, definitely don't use for any competitive games. You have no clue which direction they are coming from. And on the off chance you figure it out, you are already dead. And second off the amount of tech issues with this headset is unbelievable. It doesn't show up in playback, updated drivers, used the line in and out method in the back of the computer, and I've tried Bluetooth. I've tried troubleshooting on the windows settings, it says it's not even plugged in!!!! I also restarted my pc, looked up solutions, nothing has worked. Not one singular thing I have done has made me able to hear. Granted I got it working somehow for about 2-3 weeks but now I have been stuck for the past 3 days trying to figure out why it won't work again. It just randomly stopped working. I can't hear anyone, they can't hear me. It's terrible. I've tried literally everything. If someone has any tip what so ever, please let me know cause I am not trying to waste at least another $100 on headphone right this second. I gave this a 2 star just for the simple fact it worked for about 2-3 weeks. Thank you for reading, much love.

Always had a good experince with my hyperx products, and the few times i've had an issue, its been dealt with within days of me making the claim.

Just bought the flight S and its the best headset i've had.

Outstading customer service. The other day my dog sneaked into my room and chewed the mic on my cloud II headset up. It was totally destroyed and could in no way be saved. So i asked them if i would be able to buy a new mic in Denmark (were i live) and they replied that all though thier warranty would't cover it, they would still send me a new one as a good will gesture. I'm now waiting for the mic to arive.

Hyperx UK

Update 17.12..
After 2 weeks of waiting on the 15th Dec. I have asked them to refund me. But now they don't even reply to my emails.
Hyperx sales is total rubbish!

Hard time without a keyboard............I have odered a hyperx ducky keyboard from the official site. I have to tell I'm very disappointed, my shopping experience is very bad! a week not enough to dispatch my item also messing around with my address which was right originally too. Am I right if I think there is no real stock and you have no information from my actual order? also I have paid for 2 working days delivery but that not hapenned.customer service phone number not working need to write an email. I received a reply "your order will be shipped soon" soon really? how soon? I have to think there is no stock the customer service member has no idea from orders just fake "please confirm your address". If I know this I would never buy from hyperx. I have spent some money on hyperx products over the past years but I will avoid in the future....even by my headsets elsewhere.

Update a week an 10 emails later:

"Dear Sandor,

Thank you for buying at HyperX.

We would like to advise you that the ordered product HyperX x Ducky One 2 Mini is currently out of stock in our UK warehouse and therefore are unable to ship this to you."

HyperX 100051345 // JC

I've purchased HyperX Alloy Origins Core tkl keyboard and it's great! However, the software is horrible, and setting it up is really tedious.

Great!!! Really love it.

Had an out of warranty headsets and they replaced it no problem! They even paid for my shipping.

Bought a $300 headset it broke on me. They still haven't gotten back to me with my rma 3 emails later and nothing garbage company will never buy any of their products again and told my friends to buy another brand