iCrack® Reviews 

Had my daughters Mac book air screen replaced they were very friendly and went above and beyond to ensure she had it back as soon as possible, I have had phones, iPads and now a Mac book repaired by them and will continue to highly recommend (I have a child with LD doesn’t know his own strength)

Honestly the best phone shop in Cheltenham!! Only place I will go, the man in there is always so cheerful and willing to help with everything!! Not only does he have amazing prices but he is also so lovely to be served by!!

The back of my iPhone 13 pro max was cracked so I took it to iCrack. They fixed it within 60 minutes but the next day I looked and it was cracked again, even though I hadnt dropped it. This was months ago and I've tried to contact multiple times since and been ignored. Obviously not fixed it right or used a cheap material as there was no reason for it to be cracked. This was at the Lichfield shop.

Provided such an efficient service. Sorted my problem out with I Phone so quickly. Very friendly staff and much cheaper than other users. I will certainly always go back to Canterbury store if I have any other problems with my phone. Thank you

This is not a FAKE review.
I had the screen replaced on my IPad at Salisbury iCrack a cost of £160 as I had dropped it. I was advised that the new screen would be exactly the same as the original. Well it was far from the same. Completely useless with the sensitivity being practically non existent.
I needed to jab very carefully at each letter for anything to come up on the screen.
Unfortunately, I could not find the receipt which was just a little hand written piece of paper, but without this they would not even look at the problem. I could show them a screen shot of the money paid to them from my bank. Apparently they cannot look back on their system to see any previous work carried out, even though they needed to order the replacement screen!!
Very unhelpful.
On iCrack website it says all screen repairs come with a lifetime warranty, maybe they should have advised that the scrap of paper receipt they gave me was in fact the warranty. Very unhappy and have completely wasted £160.
I have since found out there is a much better repair shop in Catherine Street Salisbury where I bought a new (refurbished) iPad.

Smashed my phone a few weeks ago and they managed to fix it in 30 minutes for an amazing price. Would highly recommend

Customer services zero product cheap and fake and not working 👎👎

Fantastic service. Really helpful when I thought I had a cracked screen. Thank you!

ICRACK WESTWOOD CROSS
Would NEVER recommend this place. There is a large logo printed in their shop saying “no fix no fee”. My son has taken his phone backwards and forwards a few times now and it is still broken. He paid them £380 cash and they won’t return a penny and it is still not fixed.
He dropped his new iPhone 15. It didn’t smash but the screen went black. They said they could fix it for £360. They sent it off and when it came back they actually charged £380 (so there was the first lie). It still didn’t work and went on and off constantly. He’s been back twice more and they sent it off again and still not working. Now he’s asked for a refund as phone not working and they have said no. Avoid at all costs! Go to a reputable company so you know where your phone is being sent and what is being done to the inside of it!!
AND DON’T TAKE ANY NOTICE OF THEM SAYING FAKE REVIEW!! I HAVE A RECEIPT FOR £380 CASH PAYMENT THAT I WILL POST ON HERE
UPDATE: SURPRISE SURPRISE THEY ARE SAYING FAKE REVIEW. I WILL BE EMAILING THE RECEIPT AND WILL UPDATE THE OUTCOME ON HERE!!

My phone wasn't charging properly. Went to the Cheltenham branch of iCrack and was told I needed a new charging port at a cost of £90 for a premium one or £60 for a standard one. As I live in Malvern I decided to use a local company. Glad I did as they said the port just needed cleaning. Saved myself loads of money and my phone is now charging. iCrack appear to claim that any 1 star review is fake. I can assure you this is not a fake review.

Super quick. Screen replacement for my iPhone in Nottingham. The guys were friendly and gave me a good price, £60. Done in 15mins. No issues so far. Phone like new. Thank you - 5 star from me!

I crack Bath Branch
And whatever they say it’s definitely not a fake review I just wish I had a look on here before I went to hand my laptop in. I have recipes and pictures to proof it all.

Please avoid this shop with all cost. I brought my MacBook Pro for a screen replacement. It was going to cost me 299pounds.
I should have listened to my gut and walked away. Staff not friendly at all arguing with customer. Lady in front of me came back for a refund and was not happy at all. Then refund payment was not done properly. But as I had been saving for a long time to have this done and they were easy to get to for me and not the most expensive I went for it. It was going to take 4 days and had to pay 100 deposit.
When picking it up they asked me to open my laptop and to make sure everything looked okay. It did at that moment. Went home used it for a day looked all good. I was extremely carful. On the 2nd day of using it. Screen broke again. How?? I had my laptop on my lap while sitting on the couch when I wanted to get up I lifted my laptop up with my thump slightly pressing against the screen. It would have been the same pressure you would use to clean your screen. I was upset but I thought this is just a malfunction and they will sort it out. Well I was wrong. They did give a dam about it. They say it wasn’t their problem I made a fuss and said that this was their problem I only used it for about 5 hours!! I had saved up for over a year to be able to have it fixed. For a hot minute I was offered 100 pounds off for the 2nd screen but whist contemplating about that a phone call was made and that was of the table. While trying to communicate with them the shop assistants find it normal to speak in their own language in front of you!!! I find that extremely rude!’ The whole experience has left me with a 299 pounds broken screen that I haven’t been able to replace because of the cost. Very upset angry and in disbelief that shops like this still exist!!

good service

I have visited the Salisbury store on more than one occasion and the staff are brilliant and the service great. Highly recommend them.

I had to come back here a couple times as I had some trouble with my SIM card. The people who served me were very friendly, patient, and helpful, and they didn’t charge me on two occasions when helping with my SIM card. They are very nice people would recommend. Thank you!

ICrack Barnataple.
Unimpressed. Ripped Off. Staff were helpful and knowledgeable, however we were ripped off. Was in Devon on holiday. Needed a new screen for IPhone 13 Promax. Ordered a replacement that wasn't a genuine apple screen which we were ok with. Then was called a bit later to say oh yeah we can get an apple original screen for you but was more money. Said yes, paid the extra money. Screen was installed. Got it back. Screen much darker, definitely not original product. When we realised, we rang several times. Got told we need to speak to the manager. Conveniently he was never there and as we lived 4 hrs away,we were stuffed. Our local Icrack store were uninterested and unhelpful.

And then you have the temerity to call me a liar. Say fake review. Your shop ripped us off. Pure and simple. I called Icrack at the shop and the
main number and neither were interested. The main number said I need to deal with the store. The store said speak to the manager, who conveniently was never there. Con men. Pure and simple. But I will email the receipt and pictures. But won't get anywhere. Been trying forever a year and no one is bothered. You have had our money so don't give a xxxx. Read other reviews on Icrack. Many say the same.

Complete conmen had to take my phone three times back to the shop for cheap Fawlty screen they put on it which in between I think they stole my iPhone battery and put a garbage one in do not trust these people they are literally stealing money

iPhone had frozen and the guys in Paros store fixed it in seconds.

Great customer service at Dorchester by Zahid. Ordered the correct screen for my Samsung, and it was fitted and repaired within 5 days.
Zahid is a very friendly and knowledgeable member of staff and I would highly recommend him and his shop on South Street