We required an emergency sewage clean over the course of 2 days. We contacted initial response and thankfully it was Kasha who looked after us. The whole to from Kasha, Steve and Dan did a fantastic j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team were amazing! Steve and Dave did a fantastic job of clearing my relative’s house after he died and we discovered he’d been a serial hoarder. It took four days of hard work and they consulted... See more
Company replied
I’ve worked with Ideal over the past two weeks, from hazardous material surveys to removal, encapsulation, and deep cleaning. The level of work and advice provided before, during and after was brillia... See more
Company replied
Having found ourselves lost in a world of requiring unattended death and hoarder cleaning in rapid time, the whole team has been absolutely brilliant. Kash was very helpful, caring and informative. We... See more
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Company details
- Water Damage Restoration Service
- Cleaning Service
- Commercial Cleaning Service
- Fire Damage Restoration Service
- Render Cleaning Service
Written by the company
We give you peace of mind should you be affected by damage caused by fire, water, trauma or the environment. We do this by providing specialist cleaning and damage restoration services, delivered by experts, at the speed you need, which minimises disruption to your everyday. We work with both domestic and commercial customers throughout the UK and are available to respond 24/7. As experts in returning property to pre-incident condition we're fully licensed, insured & accredited to undertake specialist work too such as chemical and oil spills.
Written by the company
Contact info
Ideal House, Crismill Lane, ME14 3LY, Maidstone, United Kingdom
- 0800 088 4170
- feedback@idealresponse.co.uk
- idealresponse.co.uk
4.7
Excellent
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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First Class Service
I wanted to take a moment to share my experience and recognise the outstanding service I received from Kash and the team — Touffik and Dave.
From start to finish, the level of professionalism, responsiveness, and genuine care was first class. Kash led the process with clarity and confidence, making everything feel straightforward and well-managed. Touffik and Dave were equally impressive — approachable, knowledgeable, and always willing to go the extra mile to ensure everything was handled properly.
What really stood out was the consistency of communication and the attention to detail throughout. Nothing felt rushed or overlooked, and it was clear that delivering a high-quality outcome was a priority for the whole team.
It’s rare to come across a team that combines efficiency with such a personal touch, and I wouldn’t hesitate to recommend Kash, Touffik, and Dave to anyone looking for a reliable and professional service.
A genuinely excellent experience all round.
April 29, 2026
Unprompted review
Reply from Ideal Response
This is such a great review to read, thank you for taking the time to share it.
It’s brilliant to hear how smoothly everything felt from start to finish, and that the communication and attention to detail stood out along the way. That balance between doing things properly and making the experience feel straightforward is exactly what we aim for.
We really appreciate your recommendation and your kind words. It means a lot to know the whole experience left such a positive impression.
Thank you,
The Ideal Response Team
The team performed quickly and…
The team performed quickly and professionally. Great service.
April 24, 2026
Reply from Ideal Response
Thanks, Marcus. We really appreciate the feedback.
Simple, quick, and professional is exactly what we aim for, so it’s great to hear that came across in the service you received. Glad we could help.
Thanks again,
The Ideal Response Team
Given the inflated quotation I received…
Given the inflated quotation I received after already paying upfront for a decontamination survey I would view with scepticism any work they quote for.
April 23, 2026
Unprompted review
Reply from Ideal Response
We’re sorry to hear you feel disappointed, and we take feedback like this seriously.
We have reached out to request further information, as we’d genuinely like to understand which project this relates to and review the concerns properly. Our quotations are based on the scope of work, safety requirements and level of contamination involved, and we always aim to be transparent throughout the process.
We’d welcome the opportunity to look into this further and discuss your experience directly.
Thanks,
Your Ideal Response Team
David did a fantastic job at short notice
David did a very thorough job removing mould at our house. He arrived very promptly, was very efficient and also very friendly and knowledgeable about his area of expertise and happily answered all the questions we asked.
March 1, 2026
Reply from Ideal Response
Anastasia, thank you. This is really nice to read.
Mould issues can be frustrating to deal with, so it’s great to hear everything was handled thoroughly and without any fuss. It’s always a good sign when you feel comfortable asking questions and getting clear answers, so we’re glad that was your experience.
Thanks again for taking the time to share this.
The Ideal Response Team
Very Impressive and very quick to…
Very Impressive and very quick to respond.
Really professional and hassle free.
Would definitely recommend.
February 21, 2026
Reply from Ideal Response
Thank you for your great feedback. We’re really pleased to hear you found the service quick, professional and hassle free, that’s exactly what we aim for.
We truly appreciate the recommendation and are always here if you need us again in the future.
The Ideal Response Team
Highly recommend Ideal response
Highly recommend Ideal response, From start to finish you really put our minds at rest dealing with the water damage in our home so quickly. Staff are amazing and so helpful and really did a great job. Thankyou so much again for dealing with everything so smoothly and keeping us updated every step of the way. I honestly can’t recommend them enough!!
January 14, 2026
Reply from Ideal Response
Hi Danielle,
Water damage can turn everything upside down so quickly, so knowing you felt reassured and kept in the loop throughout really means a lot to us. Making the process feel smooth and manageable is just as important as the work itself.
We appreciate your recommendation and your kind words about the team. Thanks again for putting your trust in us.
The Ideal Response Team
Simply the best
Wow! Ideal response is just the best. They certainly were fast to respond, I had a flood in my family home. They were So understanding, helpful and just took the stress of my shoulders. I couldn’t recommend them enough. Thank you so much.
January 30, 2026
Reply from Ideal Response
Thank you so much for this.
Flooding in your family home is incredibly stressful, so we’re really glad we could step in quickly and help take some of that weight off your shoulders. That’s exactly what we’re here for.
Your recommendation means a great deal to us. Thank you for trusting us to help during such a difficult moment.
The Ideal Response Team
I had steve and dan technicians out for…
I had steve and dan technicians out for a hoarder and I can not express my gratitude for how they have transformed our property back to how it first was when we purchased it. I am overwhelmed and speechless with the outcome of the property achieved within 3 days. They were not judgmental and very curties. I want to thank kash for taking the initial phone call and was able to get this achieved very quickly.
January 30, 2026
Reply from Ideal Response
Hi Will,
Thank you for writing this.
Hoarder clearances can be emotional and overwhelming, so hearing how different your property feels after just three days is incredibly rewarding. Restoring a home back to how you first knew it is no small thing.
We’re especially glad you felt treated with courtesy and without judgment. It’s great to know everything was able to be arranged quickly from that first call.
Thank you again for your trust and for sharing your gratitude. We’re really pleased we could help you turn things around.
The Ideal Response Team
Outstanding company, highly recommend.
I could not recommend this company enough, they were outstanding. Within minutes of calling Tahlia, her team responded with urgency, professionalism, and genuine compassion. What truly set them apart was their attitude. The crew was respectful of our property, careful with our belongings, and incredibly courteous throughout the entire process. They kept us informed at every stage and even helped guide us through the insurance claim, which made a stressful situation so much easier to handle. If you ever face the nightmare of a sewage issue, this is the company you want on your side. Fast, professional, compassionate, and thorough, truly amazing service from start to finish. Thank you so much Ideal Response.
January 14, 2026
Reply from Ideal Response
Hi Kirsten,
Sewage issues are never easy, and they can feel overwhelming very quickly, so we’re really glad we could step in fast and help steady the situation. Knowing you felt supported not just with the clean-up, but also through the insurance side of things, means a lot. That extra guidance can make all the difference when stress levels are high.
It’s especially lovely to hear that the team’s respect for your home and belongings stood out to you. That care and compassion matter just as much as the technical side of the job.
Thank you again for your trust.
The Ideal Response Team
I wanna thank ideal response for the…
I wanna thank ideal response for the rapid response in getting the mould treated and removed in 3 of my rooms, I have a asthmatic child so I needed this done urgent Steve was at our property within 2 hrs of the initial phone call with Thalia, I can not explain enough how I would recommend this company to anyone wanting treatment done to there property, he explained everything in detail and everything he needed to do to get the job done and for us to come back to a lovely mould free property, thank you again ideal
February 14, 2026
Reply from Ideal Response
Thank you so much for sharing this.
When there’s a child with asthma involved, we know how urgent and worrying mould issues can feel, so we’re really glad we were able to respond quickly and get things sorted for you. Hearing that you felt fully informed and reassured throughout makes a big difference to us.
Most importantly, we’re pleased you’re back in a clean, mould-free home. Thank you for your recommendation and for trusting us at such an important time.
Thanks again,
The Ideal Response Team
Excellent work.
Excellent work.
Thank you Ideal team for the graffiti removal from my shop front.
Recommend.
December 20, 2025
Reply from Ideal Response
We’re so glad we could get your shop front looking right again.
Graffiti can be frustrating to deal with, so it’s great to hear you’re happy with the result. Thanks for the recommendation. We really appreciate it.
The Ideal Response Team
Excellent company
Excellent company! They talked me through everything and helped me with any of my questions, very polite and professional, work was completed to an amazing standard! Thank you for your help once again! Will definitely go back if I have any problems again.
February 13, 2026
Reply from Ideal Response
Thank you Cherice.
We’re really pleased you felt talked through everything properly and never left unsure. Being polite and professional is a given for us, but delivering work to a standard that genuinely impresses you is what we aim for every time.
It means a lot that you’d come back to us if ever needed (though we hope you won’t have to!).
Thanks again,
The Ideal Response Team
Sewage cleaning
I called Ideal Response in need of an emergency clean up after a sewage spill.
Everything from start to finish was seamless from the communication in the office, to the team arriving on site.
They removed all traces of sewage and confirmed the clean with specialist testing.
I cannot thank the team enough and would not hesitate to call them back again.
January 6, 2026
Reply from Ideal Response
When you’re dealing with a sewage spill, you just want it sorted properly and fast. We’re really glad we could do that for you.
It’s great to hear the whole process felt seamless, from the first call through to the on-site work and final specialist testing. Knowing you felt confident that everything was fully dealt with means a lot.
Thank you for your trust.
The Ideal Response Team
Amazing!
I cannot recommend Ideal Response enough. They were amazing when I needed them. The whole process was clearly explained to me from the beginning, answering all my questions. Staff are polite and informative. Work was completed to a high standard. I am very impressed and would like to thank you for making a stressful time a lot easier. Thanks again! 🙂
February 14, 2026
Unprompted review
Reply from Ideal Response
Reading this genuinely made us smile, thank you.
Clear communication and reassurance matter just as much as the work itself, so it’s great to hear you felt informed and supported from the start. Taking some of the weight off during a stressful time is exactly why we do what we do.
We really appreciate you sharing this.
The Ideal Response Team
Ideal Response review
Staff was very helpful and efficient, workers done an amazing job and all in the time they said it would take.
I’m very happy with the work and will recommend this company in the future.
Very happy customer!
February 17, 2026
Reply from Ideal Response
Thank you so much, Layla. We love hearing this!
It’s great to know the work was completed efficiently and within the timeframe promised, and that you’re so happy with the results. That’s exactly what we aim to deliver every time.
We really appreciate your recommendation and your kind words. Thanks again for choosing us.
The Ideal Response Team
Ideal were very helpful
Ideal were very helpful - quick and efficient response. Friendly and informative staff.
Would 100% recommend.
February 2, 2026
Reply from Ideal Response
Thanks so much, Kelly. We really appreciate the recommendation.
It’s great to hear that you found the response quick and efficient, and that the team were friendly and informative along the way. That’s exactly what we aim for.
Thanks again,
The Ideal Response Team
I had ideal out for a flood
I had ideal out for a flood, they were very professional friendly and helpful in getting it all under control very quick. Highly recommended
February 11, 2026
Reply from Ideal Response
Thank you, Shannon, for your kind words and recommendation.
Floods can be incredibly stressful, so we’re really pleased we were able to get everything under control quickly and make the situation feel more manageable. It’s great to hear that the team’s professionalism and friendly approach stood out to you.
We really appreciate you taking the time to leave a review, and we’re always here if you ever need support again.
The Ideal Response Team
Ideal response were amazing when my…
Ideal response were amazing when my property flooded. They came out the same day and were professional and courteous at all times.
I would not hesitate to recommend them to anyone that may need their services.
Thank you Ideal Response.
February 1, 2026
Reply from Ideal Response
Thank you so much.
We’re really glad we could be there quickly when your property flooded. We know how important that immediate response is in situations like that. It’s lovely to hear that you found the team professional and courteous throughout.
Your recommendation truly means a lot to us.
The Ideal Response Team
I am grateful for Cameron patiently…
I am grateful for Cameron patiently addressing all my questions, and for Danny and Renatas for managing the cleanup and overseeing the progress. Mick, who conducted the survey, was incredibly pleasant and well-informed. Everyone treated me with the utmost kindness, which was just what I needed after the stressful experience of having black water sewage leaking into my home.
January 27, 2026
Unprompted review
Reply from Ideal Response
Thank you so much, Mary, for sharing your experience.
We know how upsetting a black water sewage leak can be, and we’re really glad you felt supported and treated with kindness throughout. It’s lovely to hear that your questions were answered patiently and that the work and progress were handled carefully, easing some of the stress during such a difficult situation.
Thank you for trusting us in your home and for taking the time to leave such thoughtful feedback.
The Ideal Response Team
Excellent service again from Ideal…
Excellent service again from Ideal Response, Kash and the team of Sam & Jay attended site to clean up spillage which was contained and handles exceptionally well. They are my 1st port of call for any spillages and clean up work required.
January 26, 2026
Unprompted review
Reply from Ideal Response
We’re really pleased we could respond quickly and handle the spillage effectively. Knowing we’re your first port of call for this kind of work means a great deal to us and speaks volumes about the trust you place in our team.
Thanks again for your continued confidence in us.
The Ideal Response Team
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