Kashah was so helpful and talked through my options, without judgement, and help me make the right decision. Much appreciated the time she gave me and I will definitely go back to Ideal Respons throu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having found ourselves lost in a world of requiring unattended death and hoarder cleaning in rapid time, the whole team has been absolutely brilliant. Kash was very helpful, caring and informative. We... See more
Company replied
Dave and Dan arrived shortly after we confirmed and paid in advance for the job. Very professional, clean and super tidy. Left the place smelling good, no trace of the sewage that had leaked up t... See more
Company replied
Fantastic team, very friendly and helpful with every aspect of the deep clean. They worked very hard in very high temperatures, clearing, cleaning and disposing of unwanted , contaminated items we are... See more
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Company details
- Water Damage Restoration Service
- Cleaning Service
- Commercial Cleaning Service
- Fire Damage Restoration Service
- Render Cleaning Service
Written by the company
We give you peace of mind should you be affected by damage caused by fire, water, trauma or the environment. We do this by providing specialist cleaning and damage restoration services, delivered by experts, at the speed you need, which minimises disruption to your everyday. We work with both domestic and commercial customers throughout the UK and are available to respond 24/7. As experts in returning property to pre-incident condition we're fully licensed, insured & accredited to undertake specialist work too such as chemical and oil spills.
Written by the company
Contact info
Ideal House, Crismill Lane, ME14 3LY, Maidstone, United Kingdom
- 0800 088 4170
- feedback@idealresponse.co.uk
- idealresponse.co.uk
4.7
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mr flood was excellent explaining…
Mr flood was excellent explaining everything clearly and a cheery manner.
November 30, 2023
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience with us!
The Ideal Response Team
Tel: 0808 302 3121
Damp and mould
I was very impressed by the knowledge and professnilism of Patrick from ideal response soon as he arrived his reassurance was a big help taking his time to explain what the process would be and keeping me up to date during the damp and mould removal.
He was always available for any help or enquiries my all experience of dealing with ideal response was 5 star and would highly recommend them .knowledge and caring about the customer was excellent and cleared up each time before leaving
October 24, 2023
Unprompted review
Reply from Ideal Response
'm delighted to hear about your positive experience with Patrick. His professionalism and knowledge, along with his reassuring demeanor, made a significant difference during the damp and mold removal process. It's great to know that he kept you informed throughout and was readily available for any questions or concerns. Your glowing recommendation and acknowledgment of the company's 5-star service are truly appreciated. Thank you for choosing Ideal Response, and we look forward to serving you again if needed.
The Ideal Response Team
Tel: 0808 302 3121
Responsive, knowledgeable & careful
Responsive, knowledgeable, caring and calm. Nothing was too much trouble, even on a damp freezing cold night. Thank you Istuan and Damian for going the extra mile.
December 2, 2023
Unprompted review
Reply from Ideal Response
Thank you for your feedback! We truly appreciate it. If you require further assistance please let us know
The Ideal Response Team
Tel: 0808 302 3121
Mould and damp issues in all bedrooms.
Ben and Dean were very polite and clean. They were very friendly and were able to advise me on certain issues.
November 22, 2023
Unprompted review
Reply from Ideal Response
Thank you for sharing your experience with Ben and Dean. We're glad to hear that they were very polite, clean, and friendly, providing valuable advice on certain issues. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or concerns, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Joel from Ideal Response was so kind
Joel from Ideal Response was so kind. Not only did he wait for me to arrive late but he gave amazing detail to all my questions I had regarding the job and even hung up my washing as the machine wasn’t ready and I needed to leave before he started the work! First class service!!
November 23, 2023
Unprompted review
Reply from Ideal Response
Thank you for taking the time to share your experience with us. We are delighted to hear that Joel from Ideal Response provided such exceptional service during your recent interaction. His kindness in waiting for your arrival, attention to detail in answering your questions, and thoughtful gesture of hanging up your washing truly exemplify our commitment to going above and beyond for our customers. We appreciate your recognition of Joel's efforts, and we're thrilled to have been able to provide you with first-class service.
If you ever need assistance in the future, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Very helpful
Mantas and Nerijus were very helpful and knowledgeable about how to go about keeping black mould from recurring, they cleaned the place up super quickly and very efficiently. Highly recommend! Thank you both very much :)
November 16, 2023
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience with us. We're thrilled to hear that Mantas and Nerijus provided helpful and knowledgeable service in addressing black mold issues and efficiently cleaning up your space. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you.
If you ever need further assistance or advice, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Surely the best in business…
Everything from reporting the trouble to Jessica in the office to the conclusion haz been clockwork with exemplary communication and respect for the urgency of these situations. Pat came out and applied thourough, intelligent anslysis snd sound practical advice and a clear path forward. When you rely on professionals then its important to get the best, or its just good money after bad guessing at problems and patching up.
November 6, 2023
Unprompted review
Reply from Ideal Response
Thank you for sharing your experience with us. We're delighted to hear that from reporting the issue to Jessica in the office to the conclusion, everything has been handled seamlessly with exemplary communication and a sense of urgency. Pat's thorough analysis, intelligent advice, and clear guidance forward demonstrate our commitment to providing top-notch service. We understand the importance of relying on professionals, and we're pleased to have met your expectations.
Should you require any further assistance in the future, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
An amazing cleanup by done by amazing people.
My clean was performed by Joel, Ben L, and Mantas.
And perform they did, they went absolutely above and beyond and did everything they could to bring our home to a point of utmost cleanliness. The three were incredibly professional, friendly, and exceptionally hard working. They took care with every step, and did all they could to ensure they left this house looking 'ideal'.
If there is a manager or higher up who reads this; these three are absolutely deserving of some sort of Christmas bonus or at least a cold beer or two. Stellar work done by stellar workers, keep these guys close - workers this good are far and few between.
November 3, 2023
Unprompted review
Reply from Ideal Response
Thank you for sharing your glowing feedback about the exceptional service provided by Joel, Ben L, and Mantas during your recent clean. It's wonderful to hear that they exceeded your expectations and demonstrated professionalism, friendliness, and exceptional dedication throughout the process. We truly appreciate your recognition of their hard work and attention to detail, and we'll be sure to pass along your kind words to them.
We're grateful for your recommendation and look forward to serving you again in the future.
The Ideal Response Team
Tel: 0808 302 3121
Joel and Ben were brilliant
Joel and Ben were brilliant, got the job done and explained what we had to do. They even moved the sofa back for us 🙌🏼 hard working for a Friday night.
October 13, 2023
Unprompted review
Reply from Ideal Response
Thank you for sharing your positive experience with Joel and Ben! We're delighted to hear that they provided brilliant service, completing the job efficiently and taking the time to explain the next steps. Their willingness to go the extra mile, even by moving the sofa back for you, showcases their dedication to customer satisfaction. We appreciate your recognition of their hard work, especially on a Friday night.
If you ever need assistance in the future, please don't hesitate to reach out.
The Ideal Response Team
Tel: 0808 302 3121
Mould clean up
Ben & Joel done an amazing job cleaning our mould.
They were efficient and quick, told us everything we needed to know about what to do and aftercare.
Both really polite and nice blokes.
Hardworking too considering they were her until 7pm on a Friday!
Would recommended to anyone
October 13, 2023
Unprompted review
Reply from Ideal Response
We're thrilled to hear about your positive experience with Ben and Joel! It's wonderful to know that they efficiently tackled the mold issue, providing clear instructions on aftercare.
Thank you for your recommendation, and please don't hesitate to reach out if you need further assistance in the future.
The Ideal Response Team
Tel: 0808 302 3121
Fire Clean Up
Cannot thank Ideal Response enough for their work and correspondence with our flat in London after a serious fire. Special mention to Murat who organized everything perfectly and Toufik and the team who have done an incredible job. Would recommend to anyone who find themselves in this horrible situation.
September 1, 2023
Unprompted review
Reply from Ideal Response
Hi Tom,
Thank you for the kind words and 5-star review for the fire damage cleanup service we provided for you in your time of need. We're glad that we were able to help make a bad situation better.
We'll pass your review on to Murat, Toufik and the rest of the team that provided the fire damage cleaning service. Please don't hesitate to give us a call in the future if you ever need an Ideal Response service.
Thanks
Amazing work - highly recommend (thank you Mihaly & Damien!)
Absolute well-deserved five star rating for an incredible pair of guys, Mihaly and Damien who came to our rescue after a major (particularly horrible and messy) pigeon infestation in our loft. They were friendly, highly professional in their undertaking to remedy our appalling situation and worked diligently in a very hazardous situation to them and kept us informed at all times upon the removal of stored items in a very full loft. They were always happy to offer us advice, seeing as we had never faced this situation before (and never hope to ever again!). They were with us for two days, given the extent of the matter.
We would HIGHLY recommend this company based on the quality of the service we received but in particular would like to thank Mihaly and Damien for being so kind to us and looking after us in such an extraordinary situation that we found ourselves in.
We would rate them 20 out of 10 and offer our thanks for all that they did for us!
Thanks guys ☺️
October 4, 2023
Unprompted review
Reply from Ideal Response
Dear Samantha,
We're thrilled to receive your well-deserved five-star rating and your incredibly kind words about our team members, Mihaly and Damien. It was indeed a challenging situation with the pigeon infestation in your loft, and we're delighted that they were able to assist you effectively.
At Ideal Response, we take pride in providing friendly and highly professional services, especially in situations like yours. Your satisfaction and peace of mind are our top priorities, and we're glad to hear that you found Mihaly and Damien's work diligent and informative.
We'll be sure to pass on your heartfelt thanks to Mihaly and Damien. They went above and beyond to ensure your safety and comfort during this extraordinary circumstance.
If you ever need our services again in the future, don't hesitate to reach out. We're here to help.
Thanks
Be wary
Be wary. Whilst their technical staff seemed competent and reliable, we felt that the sales rep was guilty of upselling, scaremongering and quoting hugely above market rates for work that wasn't necessary (and may even have been counter-productive). We asked for an explanation/justification but have not received one.
September 18, 2023
Reply from Ideal Response
Hi Steven,
We appreciate your feedback. Thank you for the positive feedback towards our technical staff, they endeavour to deliver a best-in-class service. I can confirm that we have since spoken with our customer care team, and conducted internal training to ensure that the approach you experienced doesn’t happen again. Ideal Response pride itself on the glowing reviews consistently received by our clients, and we continually strive to deliver against customer expectations by going above and beyond.
Please feel free to give us a call to discuss this further
Kind regards
The Ideal Response Team
Tel: 0808 302 3121
Patrick was WONDERFUL
Patrick was WONDERFUL! He kindly and patiently explained exactly what was happening in our home and took extra care to eradicate all the mould in our basement. He sensed I was feeling nervous about it all, and was so reassuring throughout the entire process. He is as kind as he is knowledgeable. What a gem!
September 28, 2023
Unprompted review
Reply from Ideal Response
Thank you for taking the time to leave us a review for the mould removal service we provided for you. It's great to hear that our team went above and beyond to deliver a great service and relieve any stress you were feeling throughout the process.
Please don't hesitate to give us a call if you ever need our service again.
Thanks
Bird dropping hygiene cleaning
Frankie was great in organising exactly what we needed. He responded very quickly and arranged the clean up of the health hazard.
Joel and Ben attended our house, they were polite, professional and very informative.
I would highly recommend IRG limited.
September 12, 2023
Unprompted review
Reply from Ideal Response
Hi Penelope,
Thank you for taking the time to leave us review for the bird guano/bird dropping removal service we provided you. It's great to see that you are happy with the service and the result delivered by our team.
If you are ever in need of our service again in the future, please don't hesitate to give us a call, we're always happy to help.
Thanks
St katherines school
Hl. We would like to thank pat, chris, joey and istvan. Very good job getting the school ready for the children.
September 14, 2023
Unprompted review
Reply from Ideal Response
Thank you for taking the time to leave us a 5-star review and show your appreciation for the work we carried out on the school. It's great to hear that you are happy with the service and the children we're able to return back to a safe school.
We're only a call away if you are ever in need of our help again in the future.
Thanks
Needed a fridge to be deep cleaned
Needed a fridge to be deep cleaned. Fantastic service and prompt response from Patrick and Peter. Would highly recommend their services to any organisation.
August 25, 2023
Unprompted review
Reply from Ideal Response
Hi Joe,
Thank you for the 5/5 star review for the deep cleaning service we provided you. Please don't hesitate to give us a call if you're ever in need of our services again in the future.
Thank you
Oil tank leak
Joel and Patrick worked extremely hard in pumping out our leaking oil tank into a temporary holding tank in the pouring rain in limited space. They overcame the problems with which they were presented and were pleasant and polite throughout.
August 24, 2023
Unprompted review
Reply from Ideal Response
Thank you so much for taking the time to leave us this fantastic review on Trustpilot. We are thrilled to hear about your positive experience with Joel and Patrick. Their commitment to overcoming challenges—even under difficult conditions like pouring rain—is a testament to the level of service we strive to provide to all our customers.
Your feedback greatly encourages our team and assures us that our efforts to offer top-notch service are well received. We'll make sure to pass along your kind words to Joel, Patrick, and the rest of the team.
Thank you again for choosing our services. We look forward to serving you again in the future.
Highly professional company.
Ideal Response are carrying out drying works to a property for me following a flood. I have found the company in general very easy to work with Tahlia providing quick response times to any queries, clear reports and quotations and prompt starting dates to carry out the work required. Jake carried out an initial survey and showed excellent knowledge of the works required. Patrick and George met me on site throughout the works and again showed excellent knowledge of the work they were doing and the equipment being used along with being very polite, informative and professional. The site was tidy and very organized. I would highly recommend Ideal Response and will be using them again when needed.
August 17, 2023
Unprompted review
Reply from Ideal Response
We are absolutely delighted to read your thoughtful review on Trustpilot. Thank you for taking the time to share your positive experience with Ideal Response.
It is great to hear that Tahlia, Jake, Patrick, and George have provided you with the excellent service we strive to offer all our clients. We take immense pride in our responsiveness, technical knowledge, and professionalism, and it's gratifying to know that these qualities made your experience a smooth one, particularly during a challenging situation like a property flood.
Your recommendation means a lot to us and reassures us that our efforts to provide top-tier service are making an impact. I will be sure to pass on your kind words to Tahlia, Jake, Patrick, George, and the rest of the team. They will surely be pleased to hear they have met your expectations.
Thank you again for choosing Ideal Response, and we look forward to having the opportunity to assist you again in the future.
Ideal Response has continued with their good work
Ideal Response has continued with their good work in relation to the drying up programme due to the flooding in my basement. Jess continues to be very responsive and quick at delivering the answers that I am looking for. The end to end process of quote, explanation and invoicing/logistics of the work is perfect. Patrick and George came round to put the new equipment in, straight to the point and helping out on any question I have. Get the job done and go the extra mile to ensure that I understand what they are doing given that they are the specialists, not me. So far so good! Highly recommended!
August 16, 2023
Unprompted review
Reply from Ideal Response
Thank you for taking the time to leave us such a positive review on Trustpilot. We're delighted to hear you're pleased with our ongoing services, especially during the challenging time of dealing with flooding in your basement.
It's great to know that Jess's responsiveness and our team's efficient end-to-end process have met your expectations. We'll make sure to pass on your kind words to Jess, Patrick, George, and the rest of the team.
Your recommendation is incredibly valuable to us. We look forward to continuing to serve you.
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