Being an elderly novice investor I was nervous about moving my stocks and shares isa to a lower cost platform. Wish I had done this much sooner now. Website and app are relatively easy to set up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had the pleasure of having a young lady named Rebecca deal with my query today. She listened with care to my query and problem and made me feel completely at ease . She explained what was happenin... See more
Company replied
Sola provided outstanding knowledgeable, friendly professional customer service guiding me step by step through taking tax free cash from my SIPP pension. Sola guided me click by click as I... See more
Company replied
I spoke to Aran as I was looking to transfer my personal pension and ISA from another provider over to II and take advantage of their low flat fee platform charges. Aran was able to answer my question... See more
Company replied
Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid putting money into II accounts if…
Avoid putting money into II accounts if you may need quick access to your funds.
I had funds in my II trading account that I wanted to withdraw. After speaking with the II support team, I was told that I had funds available to withdraw, but the withdrawal was blocked.
This was a very frustrating experience. Based on what happened to me, I would advise anyone considering depositing money into an II account to be cautious, as you may encounter difficulties withdrawing your funds.
July 8, 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're sorry to hear about your experience and understand how frustrating it must have been when your withdrawal could not be completed.
We're aware that you've since spoken with our Customer Services team, who have explained the reason why the withdrawal was unable to be processed at the time. We appreciate that this may still have been disappointing, and we're sorry for the frustration caused.
If you have any further questions or would like an update, please don't hesitate to get back in touch with us and we'll be happy to help.
Jack Farrington
Customer Service Management Team
Lost over £1 million that I was transferring across from another platform
I have been trying to transfer a Sipp from Evelyn Partners to ii for the past 5 months. In late June one of the two investments in the fund was transferred across by Evelyn Partners. However it has still not arrived in my ii account. My wife has had a similar experience where an investment was transferred across a month ago and it has still not arrived in her account. However, neither investment is visible or accessible in my Evelyn Partners account. The investments have effectively disappeared and cannot be accessed or traded. Collectively they amount to over £1 million in value. The fund is a very large well-known Vanguard fund, not some esoteric investment.
I have emailed and called ii numerous times. I keep being told different things - its because ii has changed custodian, they are waiting for a third party to sign a form etc. No-one is taking ownership and I have no timescale for resolution. In desperation I emailed the CEO but he just ignored my email.
In short, terrible service which has caused my wife and me a high level of anxiety.
Just a warning for anybody else thinking of tranferring over to ii.
July 10, 2026
Unprompted review
Reply from interactive investor
Good Morning,
Thank you for taking the time to provide us with the additional details of your experience. We're very sorry to hear about the delays and appreciate how concerning and frustrating this situation has been for both you and your wife.
We have now shared the information you've provided with the relevant teams and asked them to investigate the matter further to understand what has caused these delays. We have also requested that the case be reviewed to see whether it can be escalated.
We appreciate your patience while this is being looked into, and a member of the team will be in touch with you directly as soon as there is an update.
Jack Farrington
Customer Service Management Team
Great experience with Hayley
Great experience with Hayley, I truly feel satisfied with the service and professionalism I received. excellent service.
July 10, 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're delighted to hear that Hayley provided such a professional service and that you were so satisfied with the support you received. It's wonderful to know she made your experience such a positive one.
Thank you for taking the time to share your feedback with us.
Jack Farrington
Customer Service Management Team
solving a mess - thanks Naeema
Despite II's best efforts to cause me the most aggravation possible ... closing an account I didn't authorise to, telling me I could access it for 6 weeks when in fact they locked me out etc ... I've had great service today from Naeema Patel. Took 1.5hrs to get a suitable resolution but she has been amazing to find a way through this mess, created by others and II systems. Thank you.
July 10, 2026
Unprompted review
Reply from interactive investor
Good Morning,
Thank you for taking the time to share your feedback. We're sorry to hear about the frustration you've experienced and appreciate how disappointing this situation has been.
Thank you also for taking the time to speak with me on the phone. It was helpful to discuss your experience in more detail, and as discussed, we've passed your feedback on to the relevant teams as part of our ongoing efforts to improve our service and processes.
We're pleased that Naeema was able to work with you to find a suitable resolution and that her dedication and support made a positive difference.
Thank you again for your comments, and we wish you all the best going forward.
Jack Farrington
Customer Service Management Team
Muhammad K
Muhammad K. was one of the politest and helpful customer service reps I have had the rare pleasure of dealing with. He solved my issue immediately with great professionalism and timeliness, far better than other similar investment platforms.
July 10, 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're delighted to hear that Muhammad K provided such polite, professional, and efficient service. It's wonderful to know that he was able to resolve your issue promptly and that his support stood out so positively.
Thank you for taking the time to share your kind feedback with us. We'll be sure to pass your comments on to Muhammad K.
Jack Farrington
Customer Service Management Team
Really poor experience, avoid.
Really poor experiences in general with ii. They hide quite major conditions on getting certain benefits of their accounts in their small print with zero indication that there are conditions attached to those benefits that you’re paying for. After calling up and discussing I was basically fobbed off by the person on the phone. They emailed me a day later offering a resolution only to basically ghost me afterwards without actually doing it.
Avoid. Customer service is terrible here and they actively go out of their way to hide important information from customers.
Edit after their response: they still don’t get in touch. Joke of a company. Avoid.
July 10, 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're sorry to hear about your experience and understand how frustrating this must have been, particularly if you felt the terms of your account were not made clear and that the level of service you received fell short of your expectations.
This is not the experience we want our customers to have. We'd like the opportunity to investigate your concerns further, including the interactions you've described and the resolution you were expecting.
We've requested some additional information from you so that we can look into this in more detail. Once we receive your details, a member of our team will review the matter thoroughly and be in touch directly.
Jack Farrington
Customer Service Management Team
Reply from interactive investor
Good Morning,
We're delighted to hear that Lewis Nash made your transaction straightforward and easy. Thank you for taking the time to share your positive feedback with us.
Jack Farrington
Customer Service Management Team
Isa changes
Lewis Nash dealt with my enquiry immediately and implemented the changes effectively and promptly. Really good interaction.
July 9, 2026
Unprompted review
Reply from interactive investor
Good Afternoon,
We're really glad you had a great interaction with our colleague, Lewis, and that this enquiry was dealt with effectively. We'll make sure Lewis knows this service was appreciated. Thanks for taking the time to reach out to us!
Best Regards
Edan Young
Customer Service Manager
Lee was very informative and helpful
Lee was very informative and helpful. He listened to my concerns and offered clear sensible advice on how to progress to the interactive investor system.
July 9, 2026
Unprompted review
Reply from interactive investor
Good Afternoon,
Thank you for taking the time to share these kind words for our colleague, Lee. We'll be sure to let them know your feedback and we're pleased you've had a great experience.
Best Regards
Edan Young
Customer Service Manager
Being an elderly novice investor I was…
Being an elderly novice investor I was nervous about moving my stocks and shares isa to a lower cost platform.
Wish I had done this much sooner now.
Website and app are relatively easy to set up and navigate. I have spoken on the phone to the help line and also sent a secure message within the app. Both have been handled exceptionally well. Helpful, clear understandable responses making changes very comfortable and straightforward.
A brilliant start to what should be a lower cost to running my isa, building up it's value quicker without unnecessary high charges.
A 5 stars from me.
July 9, 2026
Unprompted review
Reply from interactive investor
Good Afternoon,
We're really pleased you've had a great experience so far with our platform. We want to make sure our service is accessible to people from all walks of life so it's great to hear that this is working for you.
Our Customer Service Teams are available via secure message or phone if you need any further assistance in future. Thanks for taking the time to share this feedback with us.
Best Regards
Edan Young
Customer Service Manager
Had a suspected security issue which…
Had a suspected security issue which was dealt with and extra measures were put out n place very quickly. Ezra was very polite and patient why we went through everything that needed to be done. Very happy to have had there backup during this time.
July 6, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for taking the time to share your feedback.
We're pleased to hear that our team was able to address your security concern promptly and implement the appropriate additional measures. It's especially rewarding to know that you felt supported throughout the process and that your issue was handled with professionalism, patience, and courtesy.
I will be sure to pass your kind comments on to Ezra, and I'm certain they will be greatly appreciated.
Kind regards,
Carl McDonagh
Customer Service Management Team
Great first interaction
First interaction with ii (Vanessa) as I look to transfer my pension in to their SIPP. All questions comprehensively answered, it was a pleasure speaking with them, a really positive start to working with them and gives me confidence that I have a provider who takes customer service seriously.
July 9, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for taking the time to share your feedback.
We're very pleased to hear that your initial interaction with our team was such a positive experience and that all of your questions were answered thoroughly. It's particularly rewarding to know that this has given you confidence in our commitment to delivering excellent customer service.
I will be sure to pass your kind comments on to Vanessa, and I'm certain they will be greatly appreciated.
Kind regards,
Carl McDonagh
Customer Service Management Team
Surriya was very knowledgeable and…
Surriya was very knowledgeable and super helpful. I was amazed to find out she is quite new to the business as she handled my complex query with ease, thank you !
July 9, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for taking the time to share your feedback.
We're delighted to hear that Surriya was able to provide knowledgeable and helpful assistance with your complex query. It's especially pleasing to know that the level of service you received exceeded your expectations.
I will ensure your kind comments are passed on to Surriya, and I'm sure they will be greatly appreciated.
Kind regards,
Carl McDonagh
Customer Service Management Team
High FX Fees
I am writing to raise a complaint regarding the foreign exchange charge applied to a recent ETF trade that I executed in US dollars.
At the point of placing the trade, I was informed that the transaction would be converted from US dollars to pounds. However, I was not presented with any clear warning that this conversion would incur a foreign exchange charge of 0.75%, nor was the actual cost of this charge disclosed before I confirmed the transaction.
A 0.75% foreign exchange charge is a significant cost and one that could materially affect an investment decision. Had this fee been made clear before I executed the trade, I would have been able to make an informed choice, such as considering alternative ways to fund the transaction or whether to proceed at all.
I believe that charges of this nature should be presented clearly and prominently before a customer commits to a trade, rather than simply indicating that a currency conversion will take place. In my view, the lack of transparency prevented me from fully understanding the total cost of the transaction. Btw, some UK brokers now only charge around 0.15.
You really need to get these rates down IMHO.
July 9, 2026
Unprompted review
Reply from interactive investor
Good Morning,
We are sorry to hear that you are dissatisfied with our FX charges and are looking to raise a complaint. We are unable to raise a complaint directly via this platform but please feel free to contact us via secure message or on 0345 607 6001 if you would like to discuss this further and/or raise a complaint if you have not already done so.
For transparency, we do advertise our relevant charges on the 'Fees and Charges' section of our website. Additionally, this information is provided on the pre-trade screen before executing any order on our platform. Our fees are integrated within the FX rate quoted to customers and this is clearly displayed before trade confirmation is selected.
Our FX fees vary from 0.25-0.75% of the total consideration of the trade depending on your chosen service plan and the size of the order. Though we can appreciate your frustration and we are sorry to lose you as a customer, we would like to stress that this information is provided directly to customers to make an informed decision before continuing with an order.
Best Regards
Edan Young
Customer Service Manager
Varesha was very helpful in answering…
Varesha was very helpful in answering my questions today , confirmed everything that I needed thanks again
July 9, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are pleased to hear that Vareesha was able to answer your questions and provide the clarification you needed.
We appreciate your kind comments and will be sure to share them with Vareesha and the wider team.
Best regards,
Christian
Customer Service Management Team
Quick, thorough, and straight to the point
Iyanu helped me fix a login problem I was having. They got straight to the issue quickly and thoroughly, with no unnecessary back-and-forth. Well done!
July 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are pleased to hear that Iyanu resolved your login issue promptly and efficiently, providing clear and effective support.
We appreciate your kind comments and will be sure to share them with Iyanu and the wider team.
Best regards,
Christian
Customer Service Management Team
Only recently moved across to…
Only recently moved across to interactive investor, so far great, customer service on the ball great service and quick so far, Jordan been pleasant to deal with, time will tell but brilliant so far
July 9, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are delighted to hear that your experience since joining has been so positive, and that Jordan provided prompt, professional, and friendly support.
We appreciate your confidence in our service so far and look forward to continuing to meet your expectations. We will be sure to share your kind comments with Jordan and the wider team.
Best regards,
Christian
Customer Service Management Team
Addie helped to work around an issue…
Addie helped to work around an issue with the SIPP transfer document process ( The site would not allow me to progress, but would not show what items were incorrect or missing) Addie kindly provided the pdt to allow the process to move forward.
July 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are pleased to hear that Addie was able to assist with your SIPP transfer and provided the documentation needed to help move the process forward.
We appreciate your kind comments and will be sure to share them with Addie and the wider team.
Best regards,
Christian
Customer Service Management Team
Anthony was incredibly helpful today.
Anthony was incredibly helpful today, I was struggling verifying my bank and he sorted it on the first call. 10/10 service
July 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon Josh,
Thank you for your wonderful feedback. We're so pleased to hear that Anthony was able to assist you efficiently with your bank verification on your first call. Providing excellent service is what we strive for, and it's great to know we hit the mark.
Best regards,
Matthew Withers
Customer Service Management Team
Great!!
I have been an investor with ii.com for quite a few years. I have always found them to be highly professional, extremely responsive, and I find the portal really easy to navigate.
They are accessible, which is great! I can call them and I get through to a trusted advisor quickly who is professional, knowledgeable, and with the competencies to really support customer queries.
July 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon Anna,
Thank you for your fantastic 5-star review and for being a valued ii customer for so many years.
We're delighted to hear that you've consistently found our service professional, responsive, and easy to use. It's especially pleasing to know that our platform helps you manage your investments with confidence and that you've had positive experiences when contacting our team.
Thank you again for your continued trust and loyalty. We look forward to supporting you on your investment journey for many years to come.
Best regards,
Matthew Withers
Customer Service Management Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.