Being an elderly novice investor I was nervous about moving my stocks and shares isa to a lower cost platform. Wish I had done this much sooner now. Website and app are relatively easy to set up... See more
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I had the pleasure of having a young lady named Rebecca deal with my query today. She listened with care to my query and problem and made me feel completely at ease . She explained what was happenin... See more
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Sola provided outstanding knowledgeable, friendly professional customer service guiding me step by step through taking tax free cash from my SIPP pension. Sola guided me click by click as I... See more
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I spoke to Aran as I was looking to transfer my personal pension and ISA from another provider over to II and take advantage of their low flat fee platform charges. Aran was able to answer my question... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick, thorough, and straight to the point
Iyanu helped me fix a login problem I was having. They got straight to the issue quickly and thoroughly, with no unnecessary back-and-forth. Well done!
July 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are pleased to hear that Iyanu resolved your login issue promptly and efficiently, providing clear and effective support.
We appreciate your kind comments and will be sure to share them with Iyanu and the wider team.
Best regards,
Christian
Customer Service Management Team
Only recently moved across to…
Only recently moved across to interactive investor, so far great, customer service on the ball great service and quick so far, Jordan been pleasant to deal with, time will tell but brilliant so far
July 9, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are delighted to hear that your experience since joining has been so positive, and that Jordan provided prompt, professional, and friendly support.
We appreciate your confidence in our service so far and look forward to continuing to meet your expectations. We will be sure to share your kind comments with Jordan and the wider team.
Best regards,
Christian
Customer Service Management Team
Addie helped to work around an issue…
Addie helped to work around an issue with the SIPP transfer document process ( The site would not allow me to progress, but would not show what items were incorrect or missing) Addie kindly provided the pdt to allow the process to move forward.
July 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We are pleased to hear that Addie was able to assist with your SIPP transfer and provided the documentation needed to help move the process forward.
We appreciate your kind comments and will be sure to share them with Addie and the wider team.
Best regards,
Christian
Customer Service Management Team
Anthony was incredibly helpful today.
Anthony was incredibly helpful today, I was struggling verifying my bank and he sorted it on the first call. 10/10 service
July 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon Josh,
Thank you for your wonderful feedback. We're so pleased to hear that Anthony was able to assist you efficiently with your bank verification on your first call. Providing excellent service is what we strive for, and it's great to know we hit the mark.
Best regards,
Matthew Withers
Customer Service Management Team
Great!!
I have been an investor with ii.com for quite a few years. I have always found them to be highly professional, extremely responsive, and I find the portal really easy to navigate.
They are accessible, which is great! I can call them and I get through to a trusted advisor quickly who is professional, knowledgeable, and with the competencies to really support customer queries.
July 7, 2026
Unprompted review
Reply from interactive investor
Good afternoon Anna,
Thank you for your fantastic 5-star review and for being a valued ii customer for so many years.
We're delighted to hear that you've consistently found our service professional, responsive, and easy to use. It's especially pleasing to know that our platform helps you manage your investments with confidence and that you've had positive experiences when contacting our team.
Thank you again for your continued trust and loyalty. We look forward to supporting you on your investment journey for many years to come.
Best regards,
Matthew Withers
Customer Service Management Team
I had a small amount of stock I wanted…
I had a small amount of stock I wanted to dispose of but the system prevented it. I requested assistance and very quickly Maria got back to me and explained very quickly how to navigate through to donate it to charity. The service, timeliness and advice were excellent.
June 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to share your feedback! We're delighted to hear that Maria responded so quickly and was able to explain how to donate your shares to charity. We'll be sure to pass your kind words on to her!
Best regards,
Bronagh Burns
Customer Service Management Team
Muhammed K was very patient and helpful…
Muhammed K was very patient and helpful in resolving my problem with setting up funding for my Managed Isa.
July 6, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your kind feedback. We're pleased to hear that Muhammed was patient and helpful in resolving your issue with setting up funding for your Managed ISA. We'll be sure to share your comments with Muhammed, who will be delighted to know their support made a positive difference!
Best regards,
Bronagh Burns
Customer Service Management Team
Expert Bed and ISA Service. Professional and highly competent
Excellent customer service from Zeb. I would also like to mention the bed and isa service I have just used. This is phenomenal. I was doing this with an aim stock that had a material bid offer spread. I was a little concerned this would be costly. Interactive investor, however, were able to carry out the transaction very efficiently with minimal cost to me. Expert! Professional market access. Thanks
July 6, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to share your feedback. We're so pleased to hear about the excellent customer service you received from Zeb. It's also wonderful to know that our Bed and ISA service exceeded your expectations and that the transaction was completed efficiently while keeping costs to a minimum. Your comments are greatly appreciated!
Best regards,
Bronagh Burns
Customer Service Management Team
Customer Service …
Very professional efficient customer service I received today in relation to my query. Timely answering of phone.
July 6, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your kind feedback! We're glad to hear that you received professional and efficient customer service and that your query was handled promptly.
Best regards,
Bronagh Burns
Customer Service Management Team
Excellent help from the support team.
June 18, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your feedback. We're delighted to hear that our support team provided you with excellent assistance. We truly appreciate your kind words.
Best Regards
Jack Aspinall
Customer Service Management Team
Weekdays only
If you want access to your investments outside of weekday working hours I would recomend you look for a different provider.
For the past few days there has been an announcement on the website and App about essential maintenance on Sunday 5th from 8 am until 2pm. I have just tried to log in to my account on Saturday 4th to review my investments as the values only update about 7am the day after markets close, only to get the message "Unable to log in, An error was experienced whilst trying to log in. Please try again. If the problem persists, please contact our Customer Service team on 0345 607 6001 who will be happy to help."
I tried calling the number as advised only to be told by a recorded message that they don't work weekends!
July 4, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for taking the time to share your feedback.
I am sorry to hear that you were unable to access your account when you attempted to log in. We appreciate how important it is for our customers to be able to review their investments at a time that is convenient for them.
As financial markets are closed over the weekend, our Customer Service phone lines are not currently open on the weekend. We understand this can be frustrating, particularly when you encounter an issue outside of our operating hours.
We aim to keep maintenance and updates to our website and app to an absolute minimum in order to avoid disruption to our customers.
However, on occasion, essential work may take longer than anticipated or result in unexpected service interruptions. We apologise for the inconvenience this caused and recognise that the message directing you to contact Customer Services was not helpful given our weekend opening hours.
Thank you for bringing this to our attention. Your comments will be shared with the relevant teams as feedback, as we continue to review how we communicate service disruptions and improve the overall customer experience.
Best regards,
Jack Aspinall
Customer Service Management Team
Very efficient and friendly
Very efficient and friendly. Solved my problem quickly.
July 3, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your feedback. We are pleased to hear that our team was efficient and friendly in resolving your problem quickly.
Best regards
Jack Aspinall
Customer Service Management Team
Previous messages/requests took days to…
Previous messages/requests took days to get answered but on this occasion Maria Sibanda provided a much quicker and more helpful response.
July 2, 2026
Unprompted review
Reply from interactive investor
Good morning,
I am sorry to hear about the delay in receiving a response to your secure message. We aim to respond to all secure messages within 5 working days. However, I am pleased to hear that you received a quicker and helpful response from Maria. Thank you for bringing this to our attention, and we appreciate your patience.
Best regards
Jack Aspinall
Customer Service Management Team
What a lovely
What a lovely, pleasant,understanding lady I spoke with today regarding a small change I wished to make in my accounts. I am getting a little hard of hearing but she was most helpful throughout our conversation and I highly commend her customer service qualities. Many thanks indeed. Andrew McC.
July 3, 2026
Unprompted review
Reply from interactive investor
Good morning,
We're delighted to hear that our colleague provided such helpful and understanding service regarding the changes to your accounts. It's wonderful to know that her customer service qualities made a positive difference. Thank you for your kind feedback.
Best regards
Jack Aspinall
Customer Service management Team
As a newbie I didn't know where to start...
As a newbie I didn't know where to start. My phone call was connected to customer service agent Hayley Davidson. She listened to my beginner's questions about my account and how to use II, then she explained the different parts of the web page. I had a question about paying fees, Hayley's answer was direct and I understood it. Her tone was friendly and I felt able to ask follow-up questions. I was reassured. So, this was a good 5-star experience for me. Murray, Belfast
July 2, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for taking the time to leave such positive feedback. It's great to hear that you're a new customer and that your first experience with us was such a positive one.
I'm pleased that Hayley was able to answer your questions clearly, explain the platform, and help you feel more confident using your account. It's especially nice to hear that her friendly approach made you feel comfortable asking follow-up questions.
I'll be sure to pass your kind comments on to Hayley.
Best regards,
Jack Aspinall
Customer Service Management Team
Carival Shares Dividend payment
I had an issue with my Carnival Shares Dividend.ie. it was paid in US Dollars. I needed it in Pounds sterling. One of your customer services person 'Surriya Shah' explained what exactly I had to do and it worked.
June 23, 2026
Unprompted review
Reply from interactive investor
Good morning,
We're so glad to hear that Surriya was able to assist you effectively with your dividend currency conversion. We appreciate you sharing your positive experience with us.
Best regards
Jack Aspinall
Customer Service Management Team
Ben sorted my problems
I had an excellent experience with the gentleman who assisted me over the phone. He gave me plenty of time to answer questions and complete everything I needed without making me feel rushed. He was polite, patient, and very efficient throughout the call, ensuring that everything I wanted was dealt with quickly and professionally. His excellent customer service made the whole process straightforward and stress-free. Thank you for your help.
July 3, 2026
Unprompted review
Reply from interactive investor
Good morning,
I am happy to hear about your positive experience with our customer service representative. It's wonderful to know that he was patient, efficient, and made the process straightforward and stress-free for you. We appreciate your kind words.
Best regards,
Jack Aspinall
Customer Service Management Team
The human touch!
I always get prompt and knowledgeable assistance when calling, very short wait time. They walk me through every step of each process and are very good at sending message updates on progress. One particularly helpful lady, Sana, stayed on the line for nearly an hour as we tried various options, changing to a computer etc , always patient and asking different departments till she found a solution. I would highly recommend this company
July 2, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for sharing your positive experience. We're delighted to hear that you consistently receive prompt and knowledgeable assistance, and that our team keeps you updated on progress. It's wonderful to know that Sana went above and beyond to find a solution for you, we appreciate your feedback.
Best regards,
Jack Aspinall
Customer Service Management Team
Dean was very helpful on my inquiry…
Dean was very helpful on my inquiry today
July 2, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your positive feedback. We are delighted to hear that Dean was very helpful with your inquiry. We appreciate you taking the time to share your experience.
Best regards,
Jack Aspinall
Customer Service Management Team
Excellent customer service
Quick and helpful response from Addie when reaching out the the customer support team. Was provided with with clear information addressing all concerns straight away.
July 2, 2026
Unprompted review
Reply from interactive investor
Good morning,
We're delighted to hear that you received a quick and helpful response from Addie. It's great that all your concerns were addressed with clear information straight away.
Best regards,
Jack Aspinall
Customer Service Management Team
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