Being an elderly novice investor I was nervous about moving my stocks and shares isa to a lower cost platform. Wish I had done this much sooner now. Website and app are relatively easy to set up... See more
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I had the pleasure of having a young lady named Rebecca deal with my query today. She listened with care to my query and problem and made me feel completely at ease . She explained what was happenin... See more
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Sola provided outstanding knowledgeable, friendly professional customer service guiding me step by step through taking tax free cash from my SIPP pension. Sola guided me click by click as I... See more
Company replied
I spoke to Aran as I was looking to transfer my personal pension and ISA from another provider over to II and take advantage of their low flat fee platform charges. Aran was able to answer my question... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Surriya Shah - Good Client Relations…
Surriya Shah was most helpful and re-assuring in providing an explanation for a delay where previous attempts to obtain one had failed for reasons that are unclear
June 25, 2026
Unprompted review
Reply from interactive investor
We're truly glad to hear our team provided such helpful and reassuring assistance. Thank you for sharing your positive experience with us.
Kind Regards,
James Stewart
Customer Service Manager,
Very helpful and patient as usual
Very helpful and patient as usual , great service , thanks again
June 25, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear you received helpful and patient service, and we appreciate your continued support.
Best regards,
Bronagh Burns
Customer Service Management Team
Addie was extremely helpful sorting out…
Addie was extremely helpful sorting out a couple of issues I had. Thank you very much Addie.
June 25, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Addie was able to help resolve your issues, and we’ll be sure to pass on your thanks.
Best regards,
Bronagh Burns
Customer Service Management Team
I have just been speaking to Muhammad…
I have just been speaking to Muhammad Khan who was extremely helpful and walked me through what I needed assistance with in a very patient and kind way. Couldn’t have been more helpful. Excellent service.
June 25, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear that Muhammad provided such helpful, patient, and friendly support. We’ll be sure to pass on your kind comments and are pleased he was able to assist you so effectively.
Best regards,
Bronagh Burns
Customer Service Management Team
Sola provided outstanding…
Sola provided outstanding knowledgeable, friendly professional customer service guiding me step by step through taking tax free cash from my SIPP pension.
Sola guided me click by click as I carried out the steps on the Interactive Investor website.
Thanks again Sola, you are a credit to Interactive Investor who are very, very lucky to have you as an employee.
Regards
Alan
June 16, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your wonderful feedback, Alan. We’re delighted to hear that Sola provided knowledgeable, friendly, and professional support while guiding you through taking tax-free cash from your SIPP. We’ll be sure to share your kind words with Sola, who will be pleased to know her assistance made such a positive difference to your experience!
Best regards,
Bronagh Burns
Customer Service Management Team
Levi was very helpful
Levi was very helpful, knowledgeable and patient, helping me understand the fees and charges on my account and aiding my overall understanding.
June 11, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Levi was helpful, knowledgeable, and patient in explaining the fees and charges on your account. We’ll be sure to pass on your kind comments and are glad he was able to support your understanding.
Best regards,
Bronagh Burns
Customer Service Management Team
I had a 5 star platinum grade customer…
I had a 5 star platinum grade customer service experience with the account opening representative Angela Ajari
She is very thorough in her knowledge and guided me through the full process of account opening and setting up transfers for different types of investments. She was ever so patient and helpful. Real asset for the organisation. Very Impressed!
June 24, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your wonderful feedback, Amitesh. We’re delighted to hear that Angela provided such a positive account opening experience and guided you through the process with patience, expertise, and care. We’ll be sure to share your kind words with her!
Best regards,
Bronagh Burns
Customer Service Management Team
I have been trying to resolve the transfer of some money
I have been trying to resolve the transfer of a SIPP, ISA and trading account for nearly 3 months.
It has been a slow, frustrating experience but I made some progress today when Naomi K made enquiries and called me back and also when her colleague, Billy, helped too by following up on two outstanding transfers. I am hoping that their actioning two matters today will help to progress my situation.
June 24, 2026
Unprompted review
Reply from interactive investor
Hi,
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with your transfers. We are pleased that our colleagues could assist you today, and we are actively working to resolve these outstanding matters for you.
Kind Regards,
James Stewart
Customer Service Manager,
The questions were answered by Awais.
June 24, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear your questions were answered by Awais, and we’ll be sure to share your comments with him.
Best regards,
Bronagh Burns
Customer Service Management Team
Superb platform
Superb platform : technology and humans in the loop make for a super competitive and slick investment platform
June 24, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear you value both our technology and customer support. It’s great to know that this combination has helped create a seamless investing experience for you.
Best regards,
Bronagh Burns
Customer Service Management Team
Straight forward
Straight forward. I explained that I wanted to transfer a sum from a Cash ISA, and the gentleman at II talked me through the process. I didn't catch his name, but I apologise for cutting him off mid-sentence, even though we were just wrapping up.
June 24, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear the transfer process was explained clearly and that you received helpful support. It looks like you were speaking to Faris so we’ll pass on your comments!
Best regards,
Bronagh Burns
Customer Service Management Team
My query was answered promptly
My query was answered promptly. I was pleased to receive an email informing me that Dawid had sent a reply. His reply was to the point and the tone used implied that he was keen to provide a good service.
June 23, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear your query was answered promptly and that Dawid’s response was clear and helpful. We’ll be sure to share your kind comments with him!
Best regards,
Bronagh Burns
Customer Service Management Team
Very responsive and always striving to…
Very responsive and always striving to find solutions. I highly recommend interactive investor for all trading activities, inc. multi-currency accounts.
Dawid Pazgan has been instrumental in resolving my query on this occasion.
June 23, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback! We’re pleased to hear you’ve had a positive experience, and we’ll be sure to share your kind comments with Dawid, who will be delighted to know he was able to help.
Best regards,
Bronagh Burns
Customer Service Management Team
query dealt with quickly and phone…
query dealt with quickly and phone answered promptly.
Faris Sarwar good service
June 24, 2026
Unprompted review
Reply from interactive investor
Good afternoon
We're pleased your query was handled quickly by Faris and your call answered promptly. We appreciate your positive feedback.
Best regards,
Jack Aspinall
Customer Service Management Team
I was more than impressed by faris in…
I was more than impressed by faris in walking me an ISA tranfer for the first time
June 23, 2026
Unprompted review
Reply from interactive investor
Good morning,
I'm pleased to hear that Faris was able to assist with your ISA transfer and that you were impressed with the service he provided. We truly appreciate your kind words and feedback.
Best regards,
Jack Aspinall
Customer Service Management Team
Excellent service from Hamid
Excellent service from Hamid. Guided me in the steps I needed to take on the platform as I wished to reduce my sipp portfolio holdings to just 2 funds
June 16, 2026
Unprompted review
Reply from interactive investor
Good morning,
We're so glad to hear you received excellent service and guidance with your portfolio from Hamid. Thank you for sharing your positive experience!
Best regards,
Jack Aspinall
Customer Service Management Team
Helpful, easy to use.
Flexible, easy to use website and app, and helpful customer service on the few occasions I've had to reach out (over phone or secure message).
June 22, 2026
Unprompted review
Reply from interactive investor
Good morning,
We're delighted you find our website and app easy to use, and our customer service helpful. Thank you for your kind feedback!
Best regards,
Jack Aspinall
Customer Service Management Team
Reply from interactive investor
Good morning,
We're glad you enjoyed your customer service experience. We appreciate your kind words and positive feedback.
Best regards,
Jack Aspinall
Customer Service Management Team
I was more than impressed by the…
I was more than impressed by the service given by firstly Demi and then Awais Awais was attentive, patient, helpful and professional. A real credit to your company. John McGill
June 23, 2026
Unprompted review
Reply from interactive investor
Good Morning Mr McGill,
Thank you very much for taking the time to share your kind feedback.
We are delighted to hear that you were impressed with the service provided by Demi and Awais. Delivering attentive, patient, and professional support is something we take great pride in, and it’s fantastic to know that Awais made such a positive impression. We’ll be sure to pass on your comments to both team members.
Your feedback means a great deal to us, and we truly appreciate your support.
Kind regards,
Emily Burley
interactive investor Management Team
Cash Balanced
Zeb was great at explaining cash balances to me and my overall experience with ii has been good
June 22, 2026
Unprompted review
Reply from interactive investor
Good morning Mr Smith,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Zeb was able to clearly explain your cash balances and provide helpful support. It’s also great to know that your overall experience with ii has been a positive one.
Your comments are truly appreciated, and we’ll be sure to pass along your kind words to Zeb.
Kind regards,
Emily Burley
interactive investor Management Team
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