interactive investor Reviews 28,186

Rui provided great customer service and resolved my issue promptly.

Sania Shah was very helpful and showed remarkable patience and resolved our query

She is an asset to interactive investor

Pradeep

Phoebe was absolutely brilliant. I had encountered an unusual logging in problem on my iPad, and Phoebe went through the checklist painstakingly until my problem was identified and, more importantly, resolved.

I had a query today that was dealt with by Rui who was very helpful and followed through with information that we think will resolve the problem. Altogether a good experience.

I spoke to Lewis Nash for an inquiry he solved my issue and vary helpful very happy of this service 😀

I raised a question about gifting some shares to charity and Lewis Nash provided explicit instructions how to do this. I followed his instructions to the letter and the process went without a hitch. Clear, precise and successful help given by Lewis
Many thanks!

As always when I contact II the customer service received was excellent. Baljeet listened carefully to my queries and gave clear, accurate guidance to enable me to complete the actions I needed to carry out.

Tried to update email address. Beaulah was helpful by providing the sequence of links, however, the request to use the online service failed 3 times at the last the point of confirmation. I had to resort to phoning, was told of long delays to persuade me to go to online services, but after waiting only 2 minutes my call was answered and my request dealt with effectively.

I requested for assistance in cancelling my regular investment in a stock. Chloe CJ responded with clear directions that I followed seamlessly. It was very clear and helpful. Thank you Chloe.

Dealt with Joey yesterday to make a trade. First class support and excellent execution through the process

Very impressed with the service. Hamid went out of his way to assist me. Would highly recommend.

Mrs. Holli H. was really helpful, clear, and responsive Customer Service throughout our conversation. I really appreciate her support in advising me about moving abroad and keeping my ii trading account.

I called up today as I wanted to buy some US stocks, Kevin answered my call & was really helpful, professional & absolutely knew the ins & outs of the issues I was having. I was schooled through the process & the end result was successful. Thank you Kevin just wish I was as savvy & knowledgeable

Interactive Investor provide a fabulous service and were able to arrange my affairs EXACTLY as I requested and quickly . Others , working in a similar manner simply failed despite promises of knowing how to achieve what was required .
Each person I have spoken to or e mailed has been just helpful.

Just instructed a transfer out - of and isa balance, gia inc USD balance too as well as residual funds from my late father’s account. Also needed DD turned off. All slick and easy - Curtis Bowker on the phone understood the issues perfectly, communication was thorough clear on confident. Very impressed. Unfortunately I need to consolidate under a flexible isa for some tax efficient transactions later this year so I needed to leave. However, I will be back when I’ve done what I need to do. A very solid service it just needs a flexi wrapper to complete it.

Fast service from Rui. Very happy with it.

I ran into problems trying to fund my 2026 year ISA. This was not the best experience but I would not blame the fault at II. Funding had somehow changed over the years and this time it seemed my card details didn't seem to match what II expected, this was readily fixed by Benjamin by the next day.
Next step was funding and ran into more problems since the transaction ran its course, twice, with no money transferred yet my bank seemed to authorise with a proper OTP code.
Becoming a saga and nearly going elsewhere for my ISA I was helped by Phoebe to trace and confirm the attempted bank transactions on their system. Email conversation made me believe the problem was with the bank and thereby discovered a sneaky, daily, transaction transfer limit (probably for the best of reasons). So I made a first transfer less than this limit which was instantly successful. So problem successfully solved with some help from the II Customer Services team and a bit of lateral thinking. All good and thanks for the timely help.

Wonderful customer service. I typed a question about transferring money within my account at 8pm expecting an answer sometime the next day but got all the information I needed almost straight away from Beulah.

I am extremely impressed and happy with the service that I have received from ii. All the customer service agents I have spoken to over the last few weeks have been extremely friendly, helpful, knowledgeable and professional. The process of transferring my investments from my former platform was all handled by ii and went very smoothly. I can fully recommend ii.

Great customer service and a great company. User friendly platform, secure messaging service, and prompt responses from the ii team. For example, Levi responded satisfactorily and comprehensively to a question I raised within 30 minutes of raising it.