IKEA Reviews 8,109

I LOVE IKEA FOOD

I ordered a mattress and the first delivery was wrong. I was told a replacement would arrive a couple of days later and that the incorrect one would be collected, but on that date they only came to collect. When the replacement arrived, it was wrong again. Support was VERY unhelpful: long waits, agents deliberately disconnecting from 4.30pm no doubt because home time at 5.30pm, and no clear information. Still not resolved. Disgusting customer service and VERY SLOW - not prompt at all!

I recently purchased furniture from IKEA online and had it delivered to my home. The delivery team brought everything directly to the room of my choice, which made the whole process much easier and more convenient. The delivery cost was quite expensive, but honestly it was worth it for the service provided. Everything arrived in good condition and the experience was smooth overall. I’m very happy with the service and would definitely consider using it again.

Having bought my kitchen cupboards and doors over a month or so I have twice asked why I have to pay to pick up my kickpanels simply because the 2 stores, both 90 minutes away from me, never have them in stock, even samples to view. No answers whatsoever. Customer Service just doesn't exist at IKEA in Italy
Ho ricevuto un messaggio che mi informava che mi avete chiamato, ma purtroppo nella zona in cui vivo e lavoro non c'è copertura sufficiente per le chiamate. Mi avete chiesto un indirizzo e-mail e ve l'ho fornito.

IKEA Italy has the worst customer support you can imagione. I bougth an electric towel dryer online that was delivered to me that has stopped working. The warranty is valid so I emailed them five times enclosing all documents.. You get an automstic answer each time saying they will contact you soon, but they don't. Then I called them and they promise to send a voucher, but they don't. Then they say they need to come and pick up the towel dryer before they can send a voucher. They promise to come Febr. 27, but they don't. Their customer service quality is just not working.

Dear IKEA Corporate,
PLEASE FIRE EVERYONE WORKING FOR IKEA IN Italy!
The Italian IKEA branches must lose more items and money than any other country. We tried to place an online order — only half of it showed up. I personally called the Italian IKEA helpline about 30 times and received absolutely no help (if they weren’t on a three-hour lunch break, they simply hung up on me).
Then we tried delivery to a checkpoint, only to discover they operate for one hour a day — at a time of their choosing. YOU HAVE TO BE JOKING. This is a complete embarrassment to IKEA headquarters.
My only remaining option is to drive three hours to the nearest store. At this point, I might be better off flying to Sweden and personally driving everything back to Italy myself.
PLEASE SEND HELP, SWEDEN — and fix this!

I have been waiting for the delivery all day at home and the parcel has not arrived yet. Other reviews say the same, I wonder why management doesn't take note and improve their services.

Not worth the one star
Checked stock was in store before making the journey, I first had to order at the screens in store then wait at the tills to pay then wait to pick up. After waiting 20 mins I was told they could not get my items as the fork lift couldn’t access them and would need to come back the next day or they could deliver in a few days but could not give a time. The person that spoke to me was polite and apologetic but there always seems to be some issue when shopping at ikea now.
A total waste of fuel time and money, standards anrd way down. Ikea has become a tiring, time consuming unpleasant experience. Never enough staff on and the tills are all self service which is not convenient should you need assistance.

The delivery team were rude and disrespectful. I asked them to be quiet as they were shouting at 7:15 and I had the family in bed, the continued to bang things about and shout. They all had muddy boots which made a complete mess of the carpet and they were unable to deliver to the point they should have been delivering to, which I had paid for. When I started to take the things to the rooms they should have taken them to, one of the team shouted saying where have you taken those parts, I said upstairs, and he said you need to bring them back down I need to photograph them as proof. I told him I would take the evidence or sign and I wasn't bringing them back down and he told me to fetch them now.

Such a good store to shop

If I could do zero stars I would. Ikea and Pacifica should not be selling kitchens.

Fridge freezer broken, months to be repairs for the smallest fix, oven not working for months and when the "engineer" came to fix he told me to just keep pulling the pin out
Honestly what a joke especially as I have a children to feed and I have to rely on a airfryer as Ikea couldn't provide a fixed oven and refused to send out a working oven.

When we try to complain ikea refuses to take any responsibility but very quick to take out money. They refuse to talk to each other and use us as the middle man. Its a joke. Do yourself a favour DO NOT BUY A KITCHEN FROM IKEA!!!!!!!

Ordered a rug and it was £25 for delivery, and not until next week. Chose to collect from an ikea locker.
Picked the day, collection between 2pm and midnight.
They have all morning to get the item to the locker.
3.20 and still no email, no pin to open locker and I now need to get to work. Customer service not interested.
Waste of time and effort. Should have shopped on Amazon with free delivery.
UPDATE - 17.45 and still no information from IKEA, useless.

(Version Française) Expérience client déplorable chez IKEA Vernier. À cause d'un manque d'explications du personnel, j'ai payé deux fois (20 CHF) pour un ticket perdu. Le magasin est resté muet pendant 2 semaines. J'ai dû envoyer deux emails au service central pour que le remboursement soit enfin déclenché, mais IKEA Vernier n'a même pas pris la peine d'envoyer un email de confirmation. Pire encore, la réponse du responsable sur Google Maps est d'un ton moralisateur au lieu de s'excuser. Le prix abordable ne justifie pas ce manque de respect.

(English Version) Terrible customer experience at IKEA Vernier. Due to the staff's lack of explanation, I was charged twice (20 CHF) for a lost ticket. The store remained silent for two weeks. I had to email the central service twice to get my refund, yet IKEA Vernier didn't even send a confirmation email. To make matters worse, the manager's response on Google Maps was patronizing instead of apologizing. Affordable prices do not justify such contempt for customers.

Property damage caused by your delivery team and I’m being given fake contact details: transport.service.gb'AT'ingka.ike.com
transport.servic'AT'gb.ingka.com
transport.service.G'ATingka.ikea.com - team having problems spelling or 3 times the charm on pawning off?! Why the avoidance? Please escalate immediately!

I felt the Ikea store in Oxford Circus, was nicely designed and some good products,the staff are a bit miserable and no smile or greeting and asked a young lady for directions to pay and she was very abrupt the whole visit was not what i expected as i would not go back and i was looking forward to going

Cannot even buy a drink from IKEA at 1.80 and all you get is water - a drop of so called juice watered down. IKEA stop ripping us off and give us value for our money - already your furniture breaks and splits after not even a year and now even your food and drink .....seriously

Shocking first time customer experience, ordered 3 items mid January promised 2 different collection dates ( only because they chased them ) and nothing , no communication etc and no items , happy to take my money though !!! Would never use again and do not recommend

Hit and miss. This time wasnt too bad - smaller order and more easily dealt with on click and collect where the last order delivery was booked specifically to accommodate our work patterns and came on an entirely different date. Frustratingly there were items missing that werent available but were available on the actual order. This was for a rental property which we had lined up for furnished rental and ordered in plenty of time so frustrated when items not available. But in fairness we were able to get them from another store.

The food is good