Awful service 5 months on still battling to get previously agreed repairs completed. These policies are not worth the paper they are written on & the policies sold do not account for work being done b... See more
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See what reviewers are saying
Had a black box with Ingenie for a year and have no complaints. Did a lot of night driving but this didn’t negatively impact my score, as I was assessed on the quality of my driving. I also got discou... See more
Company replied
They are a great insurance company to go for, reasonable prices and great discounts if you get the black box and parent plan too. The black box arrived within two days for me to install and the websit... See more
Company replied
We have insurance and black box (which was easily fitted) and pretty straight forward to use. We have been getting regular feedback and today i queried a speed issue. They gave me the time,... See more
Company replied
Company details
Information provided by various external sources
Hi there, thanks for taking the time to check out our reviews. Like all insurance companies we have some negative feedback along with the good, but as you'll see from our replies we value every one of our drivers and try to provide the best customer experience. If you're an ingenie customer and are having problems just email us at connect@ingenie.com with your details and we'll look into it.
Contact info
United Kingdom
- connect@ingenie.com
- ingenie.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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Easy and cost effective
December 29, 2021
Reply from ingenie
Hi David, we're really pleased you're happy with our service and thanks for the 5-star review! Just let us know if there's anything you need along the way. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie 🙂
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Reply from ingenie
Hi, thanks for the 5-stars! It's great to know we're the best price and choice for you. 🙂 Just let us know if there's anything you need along the way. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Reply from ingenie
Hi Grace, thanks for the 5-star review! We're really glad you're happy with our service. 🙂 Just let us know if there's anything you need along the way. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
this complaint dont take complaint on…
this complaint dont take complaint on board and just fobs me off .
shocking suppoort and help
December 27, 2021
Unprompted review
Reply from ingenie
Hi Any, please send us an email to connect@ingenie.com so we can look into our complaint for you. Thanks, ingenie.
Excellent!!!
December 25, 2021
Reply from ingenie
Thanks for the 5-stars and the excellent review! 😊 If there's anything you need along the way just give us a shout. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
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I’m a first time driver and the policy…
I’m a first time driver and the policy was explained very clearly for an online application.
December 23, 2021
Reply from ingenie
Hi Jamie, we're really pleased to see this as we totally get that the whole process can be a little daunting for first time drivers especially.
If there's anything you need along the way just give us a shout. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Thanks for the 5-stars! Take care, ingenie.
Highly recommended
December 23, 2021
Reply from ingenie
Hi Matt, thanks for the 5-stars and your recommendation! 😊 If there's anything you need along the way just give us a shout. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Reply from ingenie
Hi Samantha, thanks for the 5-stars! We're really pleased to get the thumbs up from you on everything. 👍 We try to make the whole getting car insurance experience as simple as possible so this feedback is great to see.
If there's anything you need along the way just give us a shout. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Reply from ingenie
Thanks for the 5-star review! It's great to know you're happy with our service. If there's anything you need along the way just give us a shout - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 🙂
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It is what it is
December 20, 2021
Reply from ingenie
Thanks for the 4-stars! If there's anything you need along the way just give us a shout. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Reply from ingenie
Hi, thanks for the 5-star review! We're really pleased that you're happy with our service. If there's anything you need along the way just give us a shout. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 🙂
Not registered as insured after 3 days
Not registered as insured after 3 days. Not listed on Askmid. Been stopped twice in that time by the police!
December 16, 2021
Reply from ingenie
Hi, the standard time for insurance to be updated on Askmid is up to 7 days. If there's anything we can help you with during your time with us please send us an email to connect@ingenie.com. Thanks, ingenie.
Do not buy from this company
Do not buy from this company
Absolute rip off and just want your money
I bought a policy from this company
A week later they came and installed a black box in my car
After the installation the car never worked again and I was at a loss of £1500 and with out a car
Then denied liability for the damage even though I had a report by professional mechanic to say the problem that the car doesnt work due to a problem with the wiring where they fitted the box
I was with out a car for 4 months
Then I bought a new one
I had to pay for a new black box installation
Then drove it for the 8 months I had left
I renewed my policy with them to save the headache thinking it was just a accident with what happened before
4 months into the new policy I was informed by them that my mileage is running low and I need to buy more mileage even though Iv only drove 900+ miles
Of the 6000 miles I put down on my policy when I was getting the quote
But they have but they have predicted my milage based on last year policy in which I only drove for 8 months out of the year and the other 4 months the car was I my car park broken
And they want me to pay more money for extra milage
This company is a absolute joke
Stay as far away from this company as possible
December 14, 2021
Unprompted review
Reply from ingenie
Hi Connor, we'd like to take a further look into what happened, as we use very well trained box fitting engineers.
In regards to the mileage, any updates to the number of miles on your policy for the renewal is stated on the renewal quote and documents. We can always run a new renewal quote if you thought you'd be driving more miles in the next year than the previous one. We base the renewal quote on the mileage done in the previous year to try and make it more accurate, and if you then need more miles they can be added, rather than paying for miles you're not going to use. I hope that helps explain.
So we can look into your concerns please send us an email to connect@ingenie.com. Thanks, ingenie.
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I am still new here,l need sometime to…
I am still new here,l need sometime to make a concrete review.
December 13, 2021
Reply from ingenie
Hi, thanks for the 4-stars so far! 🙂 Just let us know if you need any help along the way. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
So far so good
December 11, 2021
Reply from ingenie
Thanks for the 5-star review - it's great to know you're happy with us! If there's anything you need along the way just give us a shout. You can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 🙂
Excellent service nice and smooth
Excellent service nice and smooth. Looking to get in the road? You know who to contact #ingenie
December 11, 2021
Reply from ingenie
Hi, thanks for the 5-stars, your feedback and recommendation! 😊 We're really pleased that you're happy with our service. If there's anything you need along the way just give us a shout - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Immoral & Unhelpful
I had been with Ingenie for 3 years because cheap insurance is what we all want! Be wary as like a spider to a web once you're in they will not let you go. That's without paying £100's of pounds. I had to leave Ingenie because I was getting a new car and they couldn't insure me on it. I tried to ring but there was no number. Instead live chat which was amazing NOT!!! The most rude unhelpful services going. Not only did it take me hours to get a number from Abigail and Emma (yes, twice I had to do live chat because Emma, probably not the real name) but I also had been told they couldn't tell me how much the cancellation would cost because I had a payment due. That payment came out of my account because Ingenie love money but they still want to charge me £140 for the 2 days used cover in! £140 you ask how did they get to that figure!? Well I still don't know. I only found this out 10 days after I cancelled my cover as a debt collection agency contacted me. Ingenie never sent me any information or contacted me saying I owed them money. I then rang Ingenie to try and settle this and they were so rude and wouldn't help me. My credit rating and bank account have now been lowered because of this when all they needed to do was let me know. I'd love to know how I owed £140 and if I can be reimbursed for costs incurred going to a debt collection company and hours of phone calls made to Ingenie. An extremely immoral company and will help to take your money and flat out refuse to give it you back!
PLEASE READ REVIEWS ON INGENIE BEFORE PURCHASING COVER. They clearly have fake good reviews.
Ingenie leave the insurance game or buck your ideas up. You are con artists and trading standards will catch up with you eventually.
December 10, 2021
Unprompted review
Reply from ingenie
Hi Callum, we’d really like to look into this for you and get a bit more info on the £140 you mentioned. As an insurance broker we’re part of a highly regulated industry and we follow all the relevant standards set out and I’d like to assure you that none of our good reviews are fake.
I’m very sorry to see that you found 2 of our customer service team rude and unhelpful, please send us an email to connect@ingenie so we can get some details on this and investigate as this is something we take seriously. The team at that inbox will also be able to get the relevant cancellation cost breakdown for you. Thanks, ingenie.
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They said would charge me £35 for…
They said would charge me £35 for cancellation
But in fact charged £100
December 9, 2021
Reply from ingenie
Hi, we can get you a breakdown of your cancellation cost, just send us an email to connect@ingenie.com. Thanks, ingenie.
Very easy to fill out details
Very easy to fill out details. Quote was clear. The box for monitoring new drivers was received in the post within 5 days and easy to fit. We like the idea of a possible discount for good driving.
December 8, 2021
Reply from ingenie
Hi, thanks for the 5-stars and your feedback - it's great to know you're happy with us! 😊 Keep up the good driving and enjoy the discounts. If there's anything you need along the way just give us a shout - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Well designed and easy to use
December 8, 2021
Reply from ingenie
Thanks for the 5-star review! We're really pleased you're happy with our service. If there's anything you need along the way just give us a shout - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 🙂
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