Awful service 5 months on still battling to get previously agreed repairs completed. These policies are not worth the paper they are written on & the policies sold do not account for work being done b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a black box with Ingenie for a year and have no complaints. Did a lot of night driving but this didn’t negatively impact my score, as I was assessed on the quality of my driving. I also got discou... See more
Company replied
They are a great insurance company to go for, reasonable prices and great discounts if you get the black box and parent plan too. The black box arrived within two days for me to install and the websit... See more
Company replied
We have insurance and black box (which was easily fitted) and pretty straight forward to use. We have been getting regular feedback and today i queried a speed issue. They gave me the time,... See more
Company replied
Company details
Information provided by various external sources
Hi there, thanks for taking the time to check out our reviews. Like all insurance companies we have some negative feedback along with the good, but as you'll see from our replies we value every one of our drivers and try to provide the best customer experience. If you're an ingenie customer and are having problems just email us at connect@ingenie.com with your details and we'll look into it.
Contact info
United Kingdom
- connect@ingenie.com
- ingenie.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers!
Scammers!! I pay 500£ for deposit , after 3 months they cancel the policy with no reason, and email me to pay the rest of the insurance !!! It’s not possible , DONT USE THIS SCAMMERS GUYS. STAY AWAY FROM THIS SCAMMERS GO TO ANOTHER COMPANY ..
December 8, 2021
Unprompted review
Reply from ingenie
Hi, I'd like to assure you we are not scamming anyone. Please send us an email to connect@ingenie.com and we can look into this further for you. Thanks, ingenie.
Advertisement
POOR SERVICE
As a current customer I am absolutely unsatisfied with a service provided.
December 8, 2021
Unprompted review
Reply from ingenie
Hi Mariana, please send us an email to connect@ingenie.com and we can get a bit more info on your concerns and do everything we can to help. Thanks, ingenie.
BEWARE OF THESE THIEFS!!!
I was recommended this insurance by a friend. I cancelled my policy in july due to my health and followed all the rules to cancel. I then receive a letter 5 months later saying that I owe £1.3k for a false claim which they will not let me prove wrong. They are forcing the money out of my bank account and have given me no evidence of the claim and are refusing to allow me to justify that the claim is false. AVOID THIS PROVIDER AT ALL COSTS!!!
December 6, 2021
Unprompted review
Reply from ingenie
Hi Ryan, we'd really like to look into what's happening here. Please send us an email to connect@ingenie.com so we can investigate. Thanks, ingenie.
Reply from ingenie
Thanks for the 5-stars! We're really pleased to see you're happy with our service. 🙂 If there's anything you need along the way just give us a shout - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
WORST COMPANY EVER USED….
December 4, 2021
Unprompted review
Reply from ingenie
I'm sorry to see this. Please send us an email to connect@ingenie.com so we can get a bit more info and see how we can help. Thanks, ingenie.
Advertisement
STAY AWAY FROM THIS MONEY MAKERS
WORST COMPANY EVER USED
I GOT A POLICY FOR MY MK4 AND AFTER 7 MONTHS I CHANGE THE CAR BECAUSE THE ENGINE WAS DEAD. AND I HAVE TO CHANGE THE CAR, AND THEY TOLD ME I AM NOT AVAIABLE TO TO THIS. ONLY CHANCE IS TO CANCEL MY POLICY. THEY NOT TOLD ME THE REASON. AFTER I PAID 300£ DEPOSIT . THEY DIDN’T GIVE ME A REFUND , DON’T USE THIS SERVICE GUYS.
December 4, 2021
Unprompted review
Reply from ingenie
Hi, sometimes there are cars we're unable to insure so it's always best to see if your car insurance company can insure the new car you have in mind and get a quote for any change in price before purchasing the car.
When a policy is cancelled we work out how much of the insurance has been used compared to how much has already been paid (and taking into account any cancellation fees), if it works out that you've paid more then we refund the difference once the cancellation process is complete. If you'd like us to look into anything further please send us an email to connect@ingenie.com. Thanks, ingenie.
Reply from ingenie
Hi, I'm sorry to see this. Please send us an email to connect@ingenie.com so we can get a bit more info on why you're unhappy with us as we'd really like to help improve things for you. Thanks, ingenie.
Prompt service
November 29, 2021
Reply from ingenie
Thanks for the 5-stars! It's great to know you're pleased with our service. 🙂 Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
rip off renewal price
paid £446 last year with this company with black box not even done half of the mileage no accidents the renewal price they wanted was £3033 they must be mad thinking anyone is going to pay this
November 29, 2021
Unprompted review
Reply from ingenie
Hi Caroline, we'd like to get that renewal quote checked by the relevant team. Please send us an email to connect@ingenie.com so we can grab your details and take a closer look. Thanks, ingenie.
Advertisement
Reply from ingenie
Hi, thanks for the 5-stars! If there's anything you need along the way just let us know - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 😊
Excellent service
Excellent service. Very efficient service for insurance and black box
November 27, 2021
Reply from ingenie
Hi Caroline, we're really pleased to see you're happy with our service - thanks for the 5-star review! Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 😊
Sadly would absolutely not recommend
Sadly would absolutely not recommend. Poor and slow response, bombarded with texts and emails despite making arrangements with one department. Charges and amendments are outrageous and differ massively from quote. Any excuse to charge people. Device was slow to arrive, and was defective. Paid over £250 and policy was cancelled mid month! Appealing company, clearly do not know consumer law. AVOID!!!
November 26, 2021
Unprompted review
Reply from ingenie
Hi, I'm really sorry to see this. I'd like to assure you that as an insurance broker we're part of a highly regulated industry and everything we do is compliant with the strict guidelines we follow. If you'd like to discuss anything further please send us an email to connect@ingenie.com. Thanks, ingenie.
FRAUD!!
FRAUD!!! Company took £400 out my account and I’m not even signed up with them
November 25, 2021
Unprompted review
Reply from ingenie
Hi Craig, please send us an email to connact@ingenie.com so we can investigate. Thanks, ingenie.
Advertisement
Not very helpful
Not very helpful. Takes very long to pick up. Wasn't able to sort out anything since accident took place.
November 25, 2021
Reply from ingenie
Hi Shez, we'd really like to get the info you need to you. Please send us an email to connect@ingenie.com and the team can arrange for the relevant department to give you a call. Thanks, ingenie.
If I had the option I would’ve given…
If I had the option I would’ve given them 0 for their review. The y have so many hidden charges that actually cost a lot more than other companies. I wouldn’t recommend anyone to get their insurance from them coz if you need to cancel it even within the 14 day cooling period they will still take out 2 months of insurance payment one way or another. They add the box charges by saying they never received it in 30 days so you have to pay for it. Plus administration fee, plus cancellation fee. So please guys be careful.
November 24, 2021
Unprompted review
Reply from ingenie
Hi Humera, our policy info, including charges can be found here: www.ingenie.com/young-driver-insurance/policy-information. Any cancellation cost is worked out based on the amount of insurance used plus cancellation charges. This is standard for most, if not all, car insurance companies. If there's anything you'd like to discuss further please send us an email to connect@ingenie.com and we can help there. Thanks, ingenie.
Very good insurance
November 22, 2021
Reply from ingenie
Hi Helen, this is great to see - we're really pleased that you're happy with us. Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Thanks for the 5-stars! Take care, ingenie. 😊
This is very easy and helpful system
November 21, 2021
Reply from ingenie
Hi Rahman, thanks for the 5-stars! We're glad you're enjoying your time with us and that everything's going well. Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 😊
Advertisement
Can take money from your bank without consent
Would definitely avoid this company. They took £700 from me for one month and a half insurance cover. They also can take money from your bank without consent as another £23.95 was taken 3 days ago! The complaints department are not helpful at all and the company will not refund you money even if you want to cancel your insurance within 14 days. Please read the small print. They offer you cheap cover but rob you instead and there is nothing you can do about it. Will definitely avoid this company in the future!
November 20, 2021
Unprompted review
Reply from ingenie
Hi Aleeza, we'd like to investigate your concerns and help get to the bottom of what's happened. Please send us an email to connect@ingenie.com so we can take a closer look. Thanks, ingenie.
Very happy with the service .
November 19, 2021
Reply from ingenie
Hi Kadrie, thanks for the 5-star review! We're really pleased that you're happy with our service. 🙂 Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Would avoid at all costs sneaky set of…
Would avoid at all costs sneaky set of individuals can & will take money from your bank as & when they want & there’s nothing you can do they will not refund You
Charged me £300 for one months insurance without my consent
November 18, 2021
Unprompted review
Reply from ingenie
Hi, we'd like to take a closer look at what you've said as that's not something our systems would allow. If your insurance increased due to a change in details, driving feedback or auto renewed, we'd always send correspondence before to let our drivers know. Please send us an email to connect@ingenie.com so we can help clear this up for you. Thanks, ingenie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.