Awful service 5 months on still battling to get previously agreed repairs completed. These policies are not worth the paper they are written on & the policies sold do not account for work being done b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a black box with Ingenie for a year and have no complaints. Did a lot of night driving but this didn’t negatively impact my score, as I was assessed on the quality of my driving. I also got discou... See more
Company replied
They are a great insurance company to go for, reasonable prices and great discounts if you get the black box and parent plan too. The black box arrived within two days for me to install and the websit... See more
Company replied
We have insurance and black box (which was easily fitted) and pretty straight forward to use. We have been getting regular feedback and today i queried a speed issue. They gave me the time,... See more
Company replied
Company details
Information provided by various external sources
Hi there, thanks for taking the time to check out our reviews. Like all insurance companies we have some negative feedback along with the good, but as you'll see from our replies we value every one of our drivers and try to provide the best customer experience. If you're an ingenie customer and are having problems just email us at connect@ingenie.com with your details and we'll look into it.
Contact info
United Kingdom
- connect@ingenie.com
- ingenie.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ingenie
You're very welcome! 😊 Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Thanks for the 5-stars! Take care, ingenie.
Advertisement
Great Price and efficiently dealt with.
November 16, 2021
Reply from ingenie
Hi Roland, thanks for the 5-stars! We're really pleased to be the best price and choice for you. Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 😊
Very easy to use great customer service
November 14, 2021
Reply from ingenie
Hi, thanks for the 5-stars! 😊 This is great to see - we're pleased you're enjoying your time with us. Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Absolutely terrible
Absolutely terrible ! All they do is ROB , ROB , ROB .
I’ve had a black box before and never been treated so appalling like this . I paid for mileage every month and didn’t even drive the miles that insisted . They lied & lied !!! Don’t take an insurance they may give you a cheap quote at the start but once you have the insurance it will go up .
November 12, 2021
Unprompted review
Reply from ingenie
Hi Anastasia, we'd really like to look into what's happened. Please send us an email to connect@ingenie.com so we can get a bit more info on what you've said and help clear things up. Thanks, ingenie.
Great service
November 12, 2021
Reply from ingenie
We're really glad you're enjoying your time with us. Thanks for the 5-stars! Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 😊
Advertisement
Excellent service
November 11, 2021
Reply from ingenie
Thanks for the 5-stars review! We're really pleased you're happy with our service. 🙂 Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Quick enough to advise people to buy…
Quick enough to advise people to buy extra mileage but won’t tell customers any remaining mileage (500) is non refundable, SCAM! Spent two grand with them to tell me that?
November 11, 2021
Unprompted review
Reply from ingenie
Hi, I'm sorry to see you're upset with us. I would like to assure you that we're not a scam. The amount you paid for your insurance gives you comprehensive cover (as well as any optional extras you may have chosen at the time) - if you'd like to talk further or have anything explained in a bit more detail please send us an email to connect@ingenie.com. Thanks, ingenie.
Nobody answered on chat,I sent email to…
Nobody answered on chat,I sent email to cancel my insurance I don't receive any answer, show I don't recommend this company.
November 10, 2021
Reply from ingenie
Hi, please send us an email to connect@ingenie.com so we can chase that up for you. Thanks, ingenie.
Reply from ingenie
Hi, it seems you've given us just 1-star for great service. 😢 We hope the star rating was just a mistake and the great service bit was correct! 😊
Just give us a shout if there is anything we can help you with. Take care, ingenie.
Advertisement
The worst insurance company I’ve ever used
Without a doubt the worst insurance company I’ve ever had to deal with there so quick to take your money but when a refund is required they aren’t interested there isn’t a customer service number you have to use a texting service which is frustrating and a long process I would recommend looking into your insurance company’s reviews before continuing
November 5, 2021
Reply from ingenie
Hi Alex, I'd like to assure you that any refunds are always paid, so we'd like to get an update for you in regards to your refund. For us to take a look, please send us an email to connect@ingenie.com.
The team on our web chat should be able to give you the relevant contact number depending on your query. You can always drop us a message on our social pages with your query and we can give you the correct number there too. Thanks, ingenie.
Worst company to go with for insurance
Worst company to go with for insurance. My daughter cancelled her insurance after being with them for 2yrs. They told her the final price. They would take it 7 days after. Because they had the wrong details they went straight to a debt agency. Not even a phone call or an email to my daughter. Absolutely disgusting behaviour from this company. They added a £20 admin fee..so be careful when you have to cancel. Or don’t go to them would be easier. Your just get screwed over by them.
November 4, 2021
Unprompted review
Reply from ingenie
Hi Tracy, I'm sorry to see you're unhappy with us. We'd like to look into what correspondence was sent to you daughter about the missed final payment. So we can investigate please can you ask her to send us an email to connect@ingenie.com. Thanks, ingenie.
Worst company ever
Worst company ever, because they messed up and forgot to sent my partner his black box they cancelled his insurance and didn’t send him an email to say, they said they had and he was told it was for a previous car he had insured with them that was cancelled and his insurance was fine, and now they have changed there mind and the insurance will remain cancelled until his black box arrives
November 4, 2021
Unprompted review
Reply from ingenie
Hi Holly, we'd like to take a closer look at what happened here. Please can you ask your partner to send us an email to connect@ingenie.com. Thanks, ingenie.
Reply from ingenie
This is so great to see - thanks for the 5-stars and the feedback! We pride ourselves on giving the best service we can, so this is really important to us. Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 😊
Advertisement
Reply from ingenie
Thanks for the 5-stars (and the hearts)! 💗 Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
It was a good service .
November 2, 2021
Reply from ingenie
Hi, we're really pleased you're happy with our service. Thanks for the 5-star review! 🙂 Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Reply from ingenie
Hi Nikoletta, it's great to know you're happy with our service and the price. Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Thanks for the 5-stars! Take care, ingenie.
Reply from ingenie
Hi Angela, please send us an email to connect@ingenie.com as we'd like to get a bit more info and help improve things for you. Thanks, ingenie.
Advertisement
Pretty straight forward quote
Pretty straight forward quote, no complications. Competitive price. Easy install instructions for box. Good comms
October 31, 2021
Reply from ingenie
Hi Paul, we're really pleased to be the best choice and price for you. Thanks for the 5-stars and your feedback! Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
It good fro to me and how to book on…
It good fro to me and how to book on black box fitting
October 29, 2021
Reply from ingenie
We're glad you're happy with us and that everything's going well - thanks for the 5-stars! Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Reply from ingenie
Thanks for the 5-star review! We're glad to know you're happy with our service. Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.