Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
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Review summary
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Reviews shaping this summary
Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorte... See more
Company replied
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... See more
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David Yeoman came to our pharmacy to empty our medicine disposal dupe bins. We had a lot of medicines to dispose of and he went the extra mile and accommodated to us. We were very impressed with his... See more
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Company details
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4K reviews
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Excellent customer service from Jude
Excellent customer service from Jude, she is extremely professional and always smiling. Initial deal with arising issues swiftly, would definitely recommend them
September 23, 2026
Reply from Initial Medical
Vikki,
Thank you for your wonderful feedback! We are delighted to hear that our team member provided such professional and swift assistance, always with a positive attitude. We truly appreciate your recommendation.
Reliable service
We find Initial very reliable for our nursery. Jude is a fabulous representative of the company and makes sure we have top service.
September 23, 2026
Reply from Initial Medical
Woodlands playgroup,
We are delighted to hear that you find our services reliable for your nursery. It's wonderful to know that our representative provides such excellent service for your business.
Reply from Initial Medical
Smile dental care,
We're so glad to hear that our initial service is quick and effective for you. We appreciate your positive feedback!
An asset to the company
Kamil is a brilliant employee for Initial. Without his help and assistance I wouldn’t have continued my contract.
After months of confusion from the refuse admin team, Kamil was able to solve this problem within half an hour. Very straight with his communication which means that there is clarity every time he collects the bins. Always particular about cleanliness too which is a great addition to his list of positives. I’d go as far as saying he’s an asset to Initial.
September 21, 2026
Reply from Initial Medical
Joe,
We are delighted to hear about your exceptional experience with one of our team members. It is wonderful to know that their clear communication and dedication to cleanliness have made such a positive impact. We truly appreciate you sharing your kind words and recognising their valuable contributions. Thank you for your feedback.
Chris is fanastic
Chris is fanastic. Hes always so helpful and polite. The team all enjoy their interactions with him. We all look forward to seeing him on a monday morning.
September 18, 2026
Reply from Initial Medical
Carbis bay dental,
We are so pleased to hear such wonderful feedback about our team member! It's fantastic to know that their helpfulness and politeness are appreciated, and that they bring a positive start to your week. We truly value your kind words. And look forward to being at your service again.
Always helpful
Always helpful
Always giving fantastic service
Keep up the good work
September 18, 2026
Reply from Initial Medical
Mel,
We are so glad to hear that our service has consistently met your expectations. We appreciate your kind words and continued support.
Initial Medical UK
Never leave enough bags
September 14, 2026
Reply from Initial Medical
Andy,
We understand your frustration regarding the bag supply. We are actively working to ensure sufficient bags are always available for our customers.
Initial Medical UK
Excellent customer service
Excellent customer service. Always had my bins collected on time. No issues and has been a smooth process so far from start to finish. Jack Smith has been liasing with me and has provided excellent service for my business.
August 20, 2026
Reply from Initial Medical
ZAM THERAPY,
We're so glad to hear about your positive experience with our service! It's wonderful to know that your bin collections have been timely and that the process has been smooth for your business. We appreciate your kind words.
Initial Medical
After a bad start with this…
After a bad start with this company...Sarah contacted me with an apology ( Nothing to do with her )and then she went on to be very informative ...it gave me back confidence with This company, Thank you
September 9, 2026
Unprompted review
Reply from Initial Medical
Thank you for taking the time to share your updated feedback. We are highly encouraged to learn that Sarah was able to provide assistance.
We are pleased that her informative approach and commitment to resolving the matter have successfully restored your confidence in our organisation. We value your continued patience and look forward to serving you again.
Highly recommended service! …
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith texting me beforehand to let me know he is collecting on a certain day and also a text post collection to let me know he has emptied my bin and left me some bag. Definitely a safe a secure service. Highly recommended!!
September 3, 2026
Reply from Initial Medical
We are so pleased to hear about your positive experience with our waste collection services. It's wonderful to know that our scheduled collections and friendly service, including the pre- and post-collection texts, contribute to a worry-free and secure experience for you. We truly appreciate your high recommendation!
Good customer service
Even when we had some pretty major roadworks on the street Liam reliably turned up to collect our waste. Always friendly and helpful.
September 3, 2026
Reply from Initial Medical
It gives us great pleasure to hear that our service remained reliable even during challenging roadworks. It's wonderful to know that our team member was friendly and helpful. Thank you for your kind words!
Liam has been collecting the clinical…
Liam has been collecting the clinical waste from my tattoo shop for a number of years now and is always very polite, friendly and professional.
September 3, 2026
Reply from Initial Medical
We are so pleased to hear about your positive experience with our service. It's wonderful to know that our team member Liam consistently provides polite, friendly, and professional service.
Thanks Jude for making the move go…
Thanks Jude for making the move go smoothly. Great communication. Really appreciate it.
September 1, 2026
Reply from Initial Medical
Thank you for your wonderful five-star review! We are so pleased to hear that the move went smoothly and that our communication was great.
Fantastic service
John F makes the process go so smoothly and is very understanding when we are not quiet ready for the collection.
August 11, 2026
Reply from Initial Medical
We're so glad to hear that we made your experience smooth and understood your needs regarding collection. We appreciate your kind words!
Matt is our regular man
Matt is our regular man, he is punctual and he is polite. He is also very helpful with any query we may have.
September 1, 2026
Reply from Initial Medical
Thank you for your fantastic five-star review! We're so pleased to hear that our team member is punctual, polite, and always helpful with your questions.
Scott always on time for pick ups could…
Scott always on time for pick ups could not fault his work ! Brilliant 😊
August 21, 2026
Reply from Initial Medical
We're so glad to hear about your positive experience with our team member, Scott. We appreciate your kind words.
Always excellent
Always excellent and prompt service. Especially from Scott nothing is ever too much for him. Goes above and beyond. Thanks
August 21, 2026
Reply from Initial Medical
We're so happy to hear that our service was excellent and prompt for you. We truly appreciate your kind words and positive feedback!
Scott is a fantastic ambassador
I have to admit: Scott, our Initial representative, is absolutely amazing. I’m genuinely not sure what we would do without him!
He is always approachable, helpful and incredibly supportive. Nothing ever seems too much trouble. Before he leaves, he always takes the time to check that we have everything we need and is more than happy to wait while we double-check with the nursing team in case there is anything else required.
What really stands out is that Scott doesn’t feel like an external contractor visiting the practice – he genuinely feels like a member of our team, without actually working for us!
Having someone so reliable, friendly and willing to help makes such a difference, particularly in a busy GP practice.
Scott is a fantastic ambassador for Initial and deserves recognition for the excellent service he provides us.
August 20, 2026
Reply from Initial Medical
Thank you for your kind feedback. We are delighted to hear that Scott has provided such exceptional, reliable service for your practice.
Providing a supportive and seamless experience is our priority, and it is wonderful to know Scott feels like an extension of your team. We truly appreciate you taking the time to highlight his dedication.
Jude - always happy and polite
We get Jude regularly to collect unused medication and is always happy and polite, nothing is ever a bother for her if we need to find someone for the keys etc to open the treatment rooms she just takes in her stride, nice, chatty and pleasant, always smiling.
August 6, 2026
Reply from Initial Medical
It's wonderful to know that Jude`s efforts to provide helpful and friendly service are appreciated. Initial Medical UK values your kind words and looks forward to continuing to assist you.
Great service
We have always found the service to be very reliable. The staff, Jude in our case, is polite, friendly and efficient. A great service.
August 12, 2026
Reply from Initial Medical
We're so happy to hear about your positive experience with our service and technician, Jude! We truly appreciate you sharing such wonderful feedback with us.
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