Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
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Review summary
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Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorte... See more
Company replied
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... See more
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David Yeoman came to our pharmacy to empty our medicine disposal dupe bins. We had a lot of medicines to dispose of and he went the extra mile and accommodated to us. We were very impressed with his... See more
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Company details
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4K reviews
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Missed collection of medical waste…
Missed collection of medical waste where I work on the 24th March. Phone call with details promised of collection on 26th March. Just phoned to be told our site was closed and a collection not possible. We have 24/7 access to our bin compound. In the meantime the pile of medical waste grows ever higher.
March 24, 2026
Unprompted review
Reply from Initial Medical
We've forwarded your review to our customer service team for investigation. We have requested your contact details via Trustpilot so we may contact you directly about the complaint.
Great service from Matthew
We have a really great waste collector Matthew, he is so reliable, helpful and professional and we are grateful for his great service.
March 25, 2026
Reply from Initial Medical
We're happy to hear that you're pleased with the waste collection service you received. We appreciate you taking the time to share your positive experience; thank you for your feedback.
John is amazing we all love him in our…
John is amazing we all love him in our practice he brings us so much joy.
March 19, 2026
Reply from Initial Medical
We are so happy to hear that this person brings joy to your practice! We appreciate you taking the time to share your positive experience with us.
Clinical waste collection is very…
Clinical waste collection is very efficient. Our driver, Sam Knight, is always polite, helpful and cheerful. Top marks!
February 26, 2026
Reply from Initial Medical
We're happy to hear that our clinical waste collection service is efficient for you. We appreciate your positive feedback regarding our driver's helpfulness and cheerfulness.
Lynsey is fantastic
Lynsey is fantastic, very helpful and always goes above and beyond to ensure we have what we need!
March 18, 2026
Reply from Initial Medical
We are happy to hear that you had such a positive experience! It's wonderful to know that our team member was so helpful and went above and beyond for you. Thank you for your feedback!
Initial are great
Initial are great! So speedy on their emails, very efficient with clinical waste and sharps collections, everyone is very friendly and I highly recommend!
April 30, 2025
Reply from Initial Medical
We're happy to hear that you had a great experience! We appreciate your kind words regarding our speedy emails, efficient collections, and friendly team. Thank you for your recommendation!
Always on time and professional
March 18, 2026
Reply from Initial Medical
We are happy to hear that our team is punctual and professional. Thank you for your positive feedback; we appreciate it.
Reply from Initial Medical
We're glad you found our team member to be punctual and kind. Thank you for your positive feedback; we appreciate it greatly.
Great service
We always receive a great service from Initial Medical. Steve, from Haydock Branch is always extremely courteous and friendly when he delivers and collects from our clinic.
March 12, 2026
Reply from Initial Medical
We're happy to hear that you consistently receive great service. It's wonderful to know that our Haydock branch provides courteous and friendly interactions during deliveries and collections at your clinic. We appreciate your positive feedback.
Jude is very proessional in her role to…
Jude is very proessional in her role to you and us the customer . always communicates to ourselves .
on time and very polite and gets the job done , correctly . Answers any questions we require information on
March 12, 2026
Reply from Initial Medical
We're happy to hear that you had a positive experience. We appreciate your kind words regarding the professionalism, communication, and efficiency. It's great to know that the information provided was helpful. Thank you for your feedback!
Consistent service from Jude as always
Consistent service from Jude as always, no major issues been using this company for years now! Thanks
March 3, 2026
Reply from Initial Medical
We're happy to hear that you've consistently received great service and appreciate your long-term support. Thank you for sharing your positive experience with us!
Excellent service
Thorough and friendly service carried out every time Chris attends to our School.
February 19, 2026
Reply from Initial Medical
We're happy to hear that you are consistently satisfied with the comprehensive and kind service we provide to your school. Thank you for your positive feedback!
Top notch. Guys are always on time and very…
Guys are always on time and very agreeable...with great respect for the business I work in.
Cool
February 19, 2026
Reply from Initial Medical
Hi Chris,
Thank you for the fantastic feedback! We're really pleased to hear that the team are consistently on time and professional, and that they show respect for your business. That’s exactly the standard we aim to deliver every visit.
We really appreciate you taking the time to share your experience.
Always a positive interaction
Malcom is always polite and helpful. He never moans , just gets on and sorts the job.
He is a positive asset to your company
February 19, 2026
Reply from Initial Medical
Hi Mr Sissons,
Thank you for your kind words. It’s great to hear that Malcom continues to provide polite and helpful service, and that positive attitude you mentioned is exactly what we value in our team.
We’ll be sure to pass your feedback on to him; it will mean a lot. Thank you again for your support.
Dave Lambley and Dave Yeoman
Dave Lambley and Dave Yeoman.
Both of these gentlemen give a great service to us - helpful, courteous, efficient and professional. You do a great job for us, thank you.
January 30, 2026
Unprompted review
Reply from Initial Medical
Thank you for recognising Dave Lambley and Dave Yeoman. We’re delighted to hear that you find them helpful, courteous, efficient and professional. That’s the level of service we strive to provide.
We’ll make sure your thanks are shared with them both. We really appreciate your feedback.
Initial medical - experience 5 stars
David Yeoman came to our pharmacy to empty our medicine disposal dupe bins. We had a lot of medicines to dispose of and he went the extra mile and accommodated to us. We were very impressed with his service, very professional and friendly.
Everest pharmacy Halliwell Road
February 17, 2026
Unprompted review
Reply from Initial Medical
Thank you for your wonderful 5-star review, Zainah. We’re delighted to hear that David provided such professional and friendly service during his visit to Everest Pharmacy. It’s great to know he was able to go the extra mile to accommodate you, especially when you had a large volume to dispose of. We’ll be sure to pass on your kind feedback to him.
Mat is our collection driver & he…
Mat is our collection driver & he always very helpful & efficient. Nothing is ever any trouble.
Top service from him.
February 13, 2026
Reply from Initial Medical
Thank you for your feedback. We’re so pleased to hear that Mat continues to provide such helpful and efficient service. It’s fantastic to know that nothing is ever too much trouble. We’ll be sure to share your comments with him. Thank you for your continued support.
Jude always goes above and beyond
Jude always goes above and beyond. Prompt, efficient and gives 100% every time. Nothing is too much trouble and questions are quickly answered.
February 13, 2026
Reply from Initial Medical
Thank you for your lovely review, Steph. We’re delighted to hear that Jude consistently goes above and beyond. Providing prompt, efficient service and responding quickly to any questions is exactly what we strive for, so it’s great to know this is reflected in your experience. We’ll be sure to pass on your kind words to her.
Friendly and efficient service from Initial Medical
Friendly and efficient service from Medical Matt. Dealt with our queries well and was courteous and professional.
February 11, 2026
Reply from Initial Medical
Thank you for your great feedback. We’re pleased to hear that Matt provided friendly, efficient service and dealt with your queries professionally. We’ll make sure your comments are shared with him. They’ll be very much appreciated.
Jude is lovely
Jude is lovely, friendly and polite. Jude is very consistent, attends same time every week and nothing is too much trouble. She is always happy to help and/or offer a solution.
February 13, 2026
Reply from Initial Medical
Thank you for taking the time to leave such kind feedback, Sam. We’re so pleased to hear that Jude’s consistency, reliability, and friendly approach make a difference each week. It’s wonderful to know she’s always happy to help and provide solutions when needed. We’ll be sure to pass this on to her.
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