Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
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Review summary
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Reviews shaping this summary
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... See more
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Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorte... See more
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Great service today when I called to resolve an outstanding invoice. Speaking to two customers service of team each time with in 5 minutes, Debby Taylor pick up the second call helping us resolve thi... See more
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Company details
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4K reviews
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Great service from Peter at Initial!
Always an efficient and friendly service from Peter with great communication. Highly recommend!
December 5, 2025
Reply from Initial Medical
Hello Gillian,
We're happy to hear that you had an efficient and friendly experience! We appreciate your recommendation and are grateful for your positive feedback and recognition of our team member Peter.
Thank you for choosing Initial Medical.
We have been not getting the best…
We have been not getting the best service since our driver went on sick. Missed collections and not getting the new sharps bins needed. Matt has taken over the run and he was a pleasure on Wednesday. He rang to resolve an issue with wrong sized bins we had to confirm he could take them. Assured us he would bring further spare bins on Friday this week when collecting again and remove outstanding. This 5 stars is for Matt!
December 18, 2025
Reply from Initial Medical
We appreciate you taking the time to share your experience. We're sorry to hear about the service disruptions you experienced. We're happy that the team member was helpful in resolving the bin issue and that they assured you about the spare bins. We appreciate your positive feedback!
Jude
Jude provides an amazing service!
I see her twice a week and she is always very friendly.
I would definitely recommend her and the service she provides.
December 2, 2025
Reply from Initial Medical
We're happy to hear that you find the service amazing and appreciate the friendly atmosphere. We truly value your recommendation and thank you for your positive feedback!
We have been using Initial for a long…
We have been using Initial for a long time now and can definitely recommend them. Jude, who visits us it excellent in her job, always polite and friendly
December 2, 2025
Reply from Initial Medical
We're happy to hear that you recommend our services after using them for so long. It's great to know that you appreciate our team's politeness and friendliness.
Amazing service from Peter
Amazing service from Peter! Very professional and helpful during his visit. Polite and well mannered. Always a pleasure to have him visit the salon
December 15, 2025
Reply from Initial Medical
Thank you for your fantastic feedback Lisa. We’re delighted to hear that Peter continues to provide such amazing, professional and helpful service to your salon.
Thank you for choosing Initial Medical.
John Feeney always has a smile and…
John Feeney always has a smile and ensures everything is delt with every week whilst at the surgery. The service we receive from John is always 5 star.
December 11, 2025
Reply from Initial Medical
Thank you for your fantastic feedback. We’re delighted to hear that John continues to provide such reliable and friendly service, and that he ensures everything is handled smoothly each week. He’ll be very pleased to know the service he provides is valued and considered 5-star.
Thank you for choosing Initial Medical.
Contracted collections -- Clinical Waste
We have dealt with Initial Medical for a number of years. In the beginning everything was fine; we had a regular driver who collected on time, same day every week. Approximately 12 months ago things rapidly declined, the regular driver left and collections were made on any day of the week and sometimes not at all.
However , after complaining a couple of times we were assigned a new regular driver about 3 months
ago . He is very pleasant to deal with, always punctual and collects on time each week. We are back to where we were years ago and that is only a good thing !!
December 10, 2025
Reply from Initial Medical
Hi Peter,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the challenges you experienced previously, but we’re pleased that the situation has now been resolved and that your collections have returned to the high standard you expect.
It’s great to hear that your regular driver is punctual, reliable and pleasant to deal with — consistency and reliability are key to our service, and we’re glad this has been restored for you.
Thank you for your continued trust in Initial Medical.
Peter always polite and pleasant when…
Peter always polite and pleasant when on site and always phones ahead to let me know when he’s coming in which saves time running about when things are busy.
November 26, 2025
Reply from Initial Medical
Hi Jamie,
Thank you for your feedback. We're delighted to hear that Peter continues to provide polite, pleasant and well-communicated service during each visit. Calling ahead is something he prides himself on, so he’ll be pleased to know it makes such a difference.
Thank you for choosing Initial!
So helpful and friendly, great communication
Jude is always so friendly and helpful, great at communicating with me, all round great experiences.
December 5, 2025
Reply from Initial Medical
Hi Liza,
Thank you for your lovely review. We're so pleased to hear you’ve consistently experienced friendly service and great communication from the team. Your feedback means a lot.
Thanks for choosing Initial Medical!
Great service
Peter at Initial is fantastic when he visits us at Socair Centre Oban.
Great service all round.
Thank you
December 5, 2025
Unprompted review
Reply from Initial Medical
Thank you for taking the time to share your feedback. We're so pleased to hear that Peter delivers fantastic service during his visits to the Socair Centre in Oban. He’ll be thrilled to know his work is appreciated.
Thanks again for choosing Initial!
Simon is very helpful
December 5, 2025
Reply from Initial Medical
Thank you for your review. We're glad to hear that Simon has been helpful during his visits. We’ll be sure to pass your feedback on to him.
Thank you for trusting Initial Medical!
Scott is very nice man,always on…
Scott is very nice man,always on time,nothing to much trouble for him.Always happy to help with any questions you have.
December 5, 2025
Reply from Initial Medical
Hi Paul,
Thank you for the great feedback. It’s wonderful to hear that Scott consistently provides punctual, friendly and supportive service. We’re proud to have him on the team, and your comments will mean a lot to him.
Thanks for choosing Initial!
Very helpful from start of visit to end…
Very helpful from start of visit to end of
Helped to organise what waste was being uplifted on that day.
Very friendly
Very professional
December 5, 2025
Reply from Initial Medical
Hi Claire,
Thank you for your lovely review. We're delighted to hear that your visit was handled professionally from start to finish, and that our team member was able to support you in organising the uplift. Your feedback is truly appreciated.
Thank you for choosing Initial Medical!
Richard is always so nice and helpfull
December 2, 2025
Reply from Initial Medical
Thank you for your lovely review. We're so pleased to hear that Richard is consistently kind and helpful during his visits. We'll be sure to pass your feedback on to him. It will mean a lot.
Thank you for choosing Initial Medical!
No issues at all just excellent service…
No issues at all just excellent service your driver John Feeney is reliable, quick, friendly and a credit to your company
November 26, 2025
Reply from Initial Medical
Hi Paul,
Thank you for your excellent review. We're delighted to hear that John continues to provide reliable, friendly and efficient service during each visit. He will be very pleased to know his hard work is appreciated.
Thank you for taking the time to share your feedback and for choosing Initial Medical.
Great service
Great service thank you Luke. Have no problem at all recommending Initial. All the drivers that come to us are very polite and helpful.
November 26, 2025
Reply from Initial Medical
Hi Philip,
Thank you for your great review! We’re delighted to hear that Luke and the wider team continue to provide polite, helpful and reliable service. Your recommendation means a lot to us.
Thanks again for taking the time to share your feedback.
Initial are great never had any issues…
Initial are great never had any issues and always on time for our collections. Thank you Initial and thank you Luke.
November 26, 2025
Reply from Initial Medical
Thank you for your kind review! We’re so pleased to hear that your collections are always on time and that Luke delivers excellent service. We truly appreciate your feedback and continued trust in us.
Scott
Scott is a wonderful member of your team, always bright and cheerful, Very respectable always answers any queries i may have. He is also very quick and efficient
November 26, 2025
Reply from Initial Medical
Hi Amy,
Thank you for your fantastic feedback. We’re thrilled to hear how much you value Scott’s cheerful attitude, professionalism and efficiency. He will be delighted to receive your comments.
Thank you for choosing Initial Medical!
cheery workman gets on with his job…
cheery workman gets on with his job with a smile
November 19, 2025
Reply from Initial Medical
Hi Louise,
Thank you for your lovely feedback! We’re so pleased to hear that our colleague brings positivity and great service to your site. We’ll be sure to pass on your kind words to the team.
Thanks again for taking the time to share your experience.
our collection today was carried out by… Peter
our collection today was carried out by Peter who is an asset to the company, he is friendly and efficient.
November 19, 2025
Reply from Initial Medical
Hi Croia,
Thank you so much for your review. We’re delighted to hear that Peter continues to deliver friendly and efficient service during your collections. He will be thrilled to receive this feedback.
We really appreciate you sharing your experience with us.
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