While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Inspecto seemed to be in the ball at first. Like others, communications ceased around Fall, 2020 after previously learning they were prepared to go to trial. I sent an email to check in yesterday a... See more

Rated 1 out of 5 stars

I approached Inspecto to proceed with getting compensation from Emirates for a delayed flight. Within a day they had come back to me saying that the airline had refused to pay out, and therefore it w... See more

Company replied

Rated 1 out of 5 stars

Provided certicate to seller that is false as the place I bought is not complaint which I had to tell them when I looked. They came to check after I questioned it and confirmed it was not complian... See more

Company details

  1. Flights Search Site
  2. Travel Agency

Information provided by various external sources

Inspecto is a legal technology company specializing in helping travellers worldwide with their aviation related compensation.


Contact info

1.2

Bad

TrustScore 1 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Lied about airline refusal to pay out. Useless

I approached Inspecto to proceed with getting compensation from Emirates for a delayed flight. Within a day they had come back to me saying that the airline had refused to pay out, and therefore it would need to go to court. It would then of course mean fees going up, and my payout reducing considerably. There was no evidence provided of this response from the airline, which rang alarm bells. I therefore emailed the airline directly, and they agreed to pay out in full without any hassle.
It was alarming to me about how little evidence was provided of the airline’s refusal. Given how easily they paid me out directly, it seems poor that either Inspecto do not have the expertise to get the immediate payout, or that they are underhand enough to lie to clients in order to increase their fees. Very poor service, and I terminated services as a result. Avoid.

November 2, 2019
Unprompted review
Inspecto.com logo

Reply from Inspecto.com

Dear Scott,

Thank you for providing us with this feedback and help us see how we can do better in the future!

We've reviewed your case and want to sincerely apologize.

Inspecto handles a plethora of cases in the UK each day. As we deal with such a large volume of cases daily, we rely on software-powered systems to help our agents so we can speed up the service provided to you & our customers.

What happened in your case, is, that one of our claim agents moved you to the litigation category & sent you messages that were NOT intended for your situation. A human error.

This message is only supposed to be sent to customers that are in a situation where the airline has actually denied the claim.

You were not supposed to receive these messages!

We deeply apologize this mistake & would never lie to you or any of our customers!



Advertisement
Rated 5 out of 5 stars

Perfect service!

Everything worked out perfect. The service was super quick and easy to use. I highly recommend this company for anyone needing help within their struggles.

September 23, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly Recommend - Fantastic Service

Had the best experience from start to finish. Quick response time and great overall service. Highly recommend as I was turned down by other companies who indicated I was not eligible. Thank you Inspecto.com!

September 5, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

I usually don’t write review

I usually don’t write review, but I was pleasantly surprised by your professionalism.After checking online to see how to get compensation for our flight that delay over 24h , leaving from Washington DC to Brussels and traveling as a family of 5 with 3 children. I choose to give a trial to your company and it’s was a great service. I first emailed you on July 10th and on August 4th we received our compensation.
I appreciate the fact that you gave many updates throughout the process .
Thanks again!

August 6, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Satisfied

Once they got all the necessary information, they were off to work, and I got a response even faster than expected.

August 2, 2019
Unprompted review
Rated 4 out of 5 stars

Everything was taken care of quite…

Everything was taken care of quite professionally. Some confusion with some double emails with the same message, etc.

July 12, 2019
Unprompted review
Inspecto.com logo

Reply from Inspecto.com

Hi Jukka and thank you for your feedback! We're sorry that you got double e-mails. We will do better next time!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look