I am extremely disappointed with Interactive Brokers due to ongoing transfer delays.
I initiated a transfer from National Bank to IBKR, and after more than three weeks, the transfer is still not completed. The process has been especially frustrating because IBKR did not clearly explain the requirements upfront, which forced me to restart the transfer three separate times.
Throughout this process, communication has been poor. I was not given clear guidance before initiating the transfer, timelines were unclear, and customer support was unable to provide meaningful or proactive updates.
For a brokerage, delays of this length—combined with unclear instructions—are unacceptable. This has restricted access to my funds and disrupted my financial planning. Based on this experience, I would be very cautious about using Interactive Brokers if you require reliable and efficient account transfers.

but still they can make costs lower, being best doesnt mean you can have higher costs🙄
crypto fees 0.18% of whoel trade value is big, at leats you can make it 0.1% I think.

IBKR support team has ignored my requests for months. My account was closed without explanation, and I can't access statements needed for tax filing. This is unacceptable. When will someone actually respond?

the desktop platform is awful...
and fx conversion fees-too high

I needed to know how to transfer from one broker to IBKR, being a first time customer i didn't have an idea in using the platform. The kind Customer Service agent guided me step by step through the entire process. Highly recommend them for their support, it's great.

If you call the customer service:
First the voice mail machine tells you something about fees if you want close a trade?!?
Second the ask you to identify?
Third they are telling you the help webpage
Fourth YOU MUST OPEN A TICKET ON THERE WEBPAGE before you can TALK with somebody!!!

Log on: User ID and PW, than 2FA, than message, than a code!!!

IB does EVERYTHING that a customer CAN NOT reach them!!!

What is despicable about "Trust" Pilot is that they basically threaten whistleblowers and critics by demanding names and phone numbers otherwise they take down your criticism. Very mafia and gangster like tactics. Or did IB initiate this threat to take down my post? Schwab does not make such threats, nor does it require 2 factor authentication, thus IB's claim it is necessary is a lie. Interactive Brokers was informed that they are excluding clients who do not have cell phones (which cause brain tumors and give me headaches) required to accept the 2 factor authentication. If they genuinely cared (they did not care at the time I let their customer service know this was a corrupt system that only benefits the ignorant sods who use cell phones. I have a very strong health science background.) Their competitor does not require 2 factor authentication, but charges ridiculously high greedy fees. So both brokerages are not showing that they care about getting clients and nobody is doing anything about these respective problems. Do the owners care? This is callous, foolish, abhorrent, ridiculous, evil, elitist and asinine. We used to have an account with IB years ago and they did not require 2 factor authentication back then. If they look their past big customer list in Texas or their phone call logs, they would know who I am. They have done nothing to reach out to me or solve the problem in any way since I tried to open an account again. There is a better way. Does Thomas over there care? Did they tell the owner? Is IB or Trust Pilot to take down my scathing and just criticism? And why are the code cards for security now only available for people with 1 million dollars? IB used to have atrocious or very good customer service years ago when my family had an account, and now they offshore jobs to foreigners who are more civilized and courteous, which says a lot about our country's culture and failure of companies to teach basic professionalism. There is a more intelligent way of doing business than what IB is doing.

During sign up I couldn't get my phone number verified as they don't seem to be able to send text messages. I spoke with support who said basically bad luck, call up someone else. During this process I was timed out for inactivity twice after 5 minutes, whilst using the site... they seem to have poor technical infrastructure and support that doesn't give a damn about new customer. Look elsewhere

They have added stablecoins deposited since the complaint. The platform works very well.

I had trouble with my password & got help via phone. Very patient & polite and we were able to solve the problem

Not only is it a pain in the butt just to log in but the screen is so ridiculous it's difficult to find anything. It also takes forever just to place a trade. I have used Fidelity and Robinhood and they are both much simpler. It's simply over engineered.

It's super bureaucratic, the money sits there for days until they release it for trading, and if you want to give up, you have to wait a week to withdraw the money. To trade in Futures and CFDs, you have to take a test. They charged a $2 commission just to open a trade of 0.01 in EURUSD, and they charge for real data in Futures markets. It was my worst experience with a broker. The platform is not intuitive.

The setup and transfer process was long and frustrating, and the online customer service takes 1-2 DAYS per response, but I stuck with it for better order executions. I found out later that the Light (free) version gives you fills so horrible that once in a while you get a price that's not even on your chart. I consistently got worse fills than with ThinkorSwim, so I switched to the Pro version. I then realized how sky high the commissions were ($1 per per order, even when only trading a few shares!) I looked around and found Lightspeed had cheaper executions and executions that are rated 2-4x faster than the pro version. The only reason to get Interactive Brokers is that you haven't shopped around lately. They make it extremely difficult to find the customer service phone number on their web site, but you can Google it.

​I’ve been trading with Interactive Brokers for some time, and they consistently outperform the competition. If you are serious about the U.S. markets, this is the place to be.
​Why I highly recommend them:
​Unbeatable Costs: The commission rates are among the lowest in the industry, and the price improvement on order execution is noticeable.
​Full Market Access: Their system handles pre-market and after-hours trading flawlessly. Having the ability to trade from 4:00 AM to 8:00 PM ET is a game-changer.
​Pro-Level Platform: The Trader Workstation (TWS) and the mobile app are incredibly powerful, stable, and packed with advanced tools.
​Top-Tier Support: Whenever I’ve needed help, their support team has been available and highly competent. They provide professional answers quickly, which is crucial when money is on the line.
​The perfect broker for anyone who wants low costs and high-performance tools.

Been trying to login. It puts you in a constant loop. Awful experience!

I am disappointed with the identification and application process at Interactive Brokers, which I found to be unclear, inconsistent, and lacking in transparency, including several questions that seemed overly intrusive or unfair.My wife and I submitted all the requested documents, which are valid and officially recognized by the relevant authorities. However, some were rejected on the grounds that "no address is present," despite these documents—such as our regular EU-Schengen residence cards issued by Austrian authorities—being explicitly listed as acceptable on their own guidelines. Initially, the GPS tracking verification was approved, but our application was ultimately rejected without any detailed explanation provided.Additionally, as proof of our bank account, I transferred a small amount (2€) from my account as instructed. Regrettably, Interactive Brokers has informed us that they cannot refund this without charging an 8€ fee, which feels disproportionate—especially given their emphasis on offering low fees overall.While we will manage without their services, I would advise potential customers to carefully consider these aspects before proceeding with Interactive Brokers.

Phone help was excellent. Getting to that help was not. The prompts to get to a live person did not work. Kept going into a loop. After 10 attempts I finally got a live person. The representative was excellent in solving the problems I was having with the app. Online directions for the App. did not match what I was seeing on the iPhone. Took too much time from my day.

Money locked because of a bug. Poor and slow customer service.