International Drivers Association Reviews 

3,805
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the exceptionally quick customer service responses received through online chat and email. Many people note that the official website is very easy to navigate and digital documents arrive promptly on the exact same day of application. Some reviewers were not happy with initial technical hurdles, such as experiencing unexpected difficulties uploading pictures or trying to add additional drivers on the platform. However, customer support agents quickly resolved these technical issues and provided friendly guidance to ensure consumers could complete their applications smoothly.

What people talk about most

Staff

People report positive experiences with staff, highlighting the quick and professional assistance provided by... See more

Customer service

Users describe positive interactions with customer service, highlighting fast and efficient assistance... See more

Service

Reviewers mention positive feedback about service, highlighting quick processing times and helpful support... See more

Response time

Clients share positive opinions on response time, expressing high satisfaction with fast and efficient... See more

User experience

Customers had positive experiences with user experience, highlighting the super fast and smooth online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sheila was immensely helpful and guided through what for me was a very tricky thing to do. I'm not techy [its an age thing] and having been recently widowed, my brain still gets easily confused by end... See more

Company replied

Rated 5 out of 5 stars

We've used this company before and had a great experience. This time there was a little issue with the website not accepting our uploaded photos or phone number. However, Shella was willing to go the... See more

Company replied

Rated 5 out of 5 stars

I needed my paperwork sorted with a fairly tight timeline, and the International Drivers Association made it painless. Everything arrived promptly, exactly as described. What really made the diff... See more

Company replied

Rated 5 out of 5 stars

It's been more than 5 years using this website to issue my family's international driving licenses. It's incredibly reliable and fast to order. A huge thanks to April who assists us in every step of t... See more

Company replied


Company details

  1. License Bureau

Written by the company

An IDP is a legal requirement to drive or rent a car in several foreign countries. It is also a United Nations regulated travel document for your safety and peace of mind while abroad. We've served over 5,000 customers from over 150+ countries since our inception in 2016. We meet the strict guidelines of the Vienna Convention on road traffic of 1968.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(3,805)

1,264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything about this experience was positive

Everything about this experience was positive. I was renewing my IDP and there were some complications with the addition of my newly acquired motorcycle license. Mayet was most helpful and all was completed without a hitch. I highly recommend International Drivers Association.

July 14, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Gavin,

Thank you for your wonderful feedback! We’re delighted to hear that Mayet was able to assist you with your renewal and the addition of your motorcycle license.

We truly appreciate your recommendation and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Quick response

Response time for any questions and renewing my driving permit on email are within 2 minutes. the best service

July 14, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Steve,

Thank you for your wonderful feedback! We’re delighted to hear that your questions and renewal request were handled so quickly.

We truly appreciate your support and are glad you had such a great experience.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

I really liked the assitant jerald from…

I really liked the assitant jerald from dpi

July 13, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Grecia,

Thank you for your kind feedback! We’re delighted to hear that you had a great experience with Jerald.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Amazing

Jerald was the best! Great Service

July 13, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald provided you with great service.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Today I was helped by an associate…Jerald

Today I was helped by an associate (Jerald), being retired military...He reduced my stress level by 100%, exemplified true professionalism and represented your company in an exceptional way! I personally recommend and immediate promotion and using him as a model for your customer service! Because of Jerald I will be recommending IDF to friends and Family hoping that they encounter Jerald.

July 13, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Malcolm,

Thank you for your heartfelt feedback! We’re delighted to hear that Jerald was able to provide exceptional support and make your experience stress-free.

Your recommendation and kind words mean a great deal to us, and we’ll be sure to share your appreciation with Jerald.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Very good service

Very good service, very fast

July 13, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Mahesh,

Thank you for your kind feedback! We’re delighted to hear that you found our service very good and fast.

We truly appreciate your support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

I've used it for 3 years, ordered for another 3

I've used this International Driver's license for 3 years already. I've booked countless car rentals with it throughout Europe, and it has never given me any issues.
My 3 years was up so I went to renew it. They had a deal to add a second person, for which Jerald helped me. He was quick and professional.
Previously I also received a hard copy to my mail. Hopefully this time I will also get it in time and there won't be an issues :)
Thank you for a great service.
Eric

July 12, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Eric,

Thank you for your wonderful feedback! We’re delighted to hear that you've trusted our service for the past three years and that Jerald was able to assist you quickly and professionally with your renewal.

We truly appreciate your continued trust and support, and we hope your printed IDP reaches you smoothly.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Jerald from customer service is amazing…

Jerald from customer service is amazing and extended his assistance in a courteous and timely manner. Simply amazing.

July 12, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald provided courteous and timely assistance.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Support and patience from Jerald

Jerald was a huge support in completing my application and providing me with patience and support to get the documents I needed. This was fuss free, even though it did take a bit longer. Thanks Jerald

July 12, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald patiently guided you through your application and helped you complete the process.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Reychel was very usefull

Reychel was very usefull, and kind to help me
she was very able in resolving all my doubts

July 11, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your kind feedback! We’re delighted to hear that Reychel was kind, helpful, and able to resolve all your questions.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

I was helped by Reycel and the service…

I was helped by Reycel and the service I received was excellent and precise and prompt . Thank you 🙏

July 11, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your kind feedback! We’re delighted to hear that Reychel provided you with excellent, prompt, and precise service.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Excellent customer service and fast shipping ⭐⭐⭐⭐⭐

I applied for an International Driving Permit through International Drivers Association on December 17, 2025, and I was very satisfied with the service. The shipping was incredibly fast, which was essential because I was leaving for a trip to New York on December 27.

A few months later, I realized that I had been charged twice, probably due to a mistake on my part. Even though more than six months had passed, I contacted customer support through the live chat, and they handled my case professionally by promptly refunding the extra charge.

A special thank you to Shella, who resolved the issue quickly, courteously, and professionally. Excellent customer service—I highly recommend them!

December 17, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that your IDP arrived on time and that Shella was able to quickly and professionally resolve the duplicate charge.

We truly appreciate your trust, recommendation, and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Ms.Reychel was very polite and took her…

Ms.Reychel was very polite and took her time in helping me.She explained to me how to download my information and was very patient.IDP Association.If you have more employees like her on the job.Many customers will be glad to apply for licenses.If I knew what her ext.number was.I will tell ally friends to ask for Reychel.She is very good at her job.I will give Ms.Reychel 10************ job well done.Thank you so much ma'am.

July 11, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Reychel was polite, patient, and helpful throughout the process.

Your kind words and perfect rating mean a lot to us. We truly appreciate your support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

I would like to appreciate April one of…

I would like to appreciate April one of your customer care executive she helped me alot with my queries and helped with a smooth processing of my driver's permit. She deserves a great appreciation for her work.and bet of luck to her for her future.👍

July 10, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that April was able to assist you with all of your queries and make the processing of your driver's permit smooth and hassle-free.

Your appreciation means a great deal to us, and we’ll be sure to share your kind words with April. Thank you for recognizing her hard work and wishing her well.

We truly appreciate your support and trust in our service.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Lost my internation driver license and…

Lost my internation driver license and link didn’t work anymore after almost two years. Texted them via Whatsapp and not literally 2 minutes later i got a new link to download. Best service- thank you Shella

July 10, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Shella was able to assist you so quickly after your download link stopped working and that you received a new link within just a couple of minutes.

It’s great to know we could help make the process easy, even after almost two years. We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Jerald helped me on my order 855977

Jerald helped me on my order 855977
he was terrific, solved everything in 5 minutes
thank you

July 9, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald was able to assist you with your order and resolve everything in just five minutes.

We truly appreciate your kind words and support. Thank you for choosing International Drivers Association.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Excellent

Excellent experience withe the support, as every year. Last support was done by Jerald; the are always fast, patient and helpfull.

July 9, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that you continue to have an excellent experience with our support team year after year.

It’s great to know that Jerald provided fast, patient, and helpful assistance during your most recent interaction. We truly appreciate your continued trust and support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Very efficient

Very efficient, fast and simple

November 9, 2025
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your kind feedback! We’re delighted to hear that you found our service efficient, fast, and simple.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

Very fast help

When i placed my question to the chat Jerald help me very quickly. He is very accurate and my problem solved in less than 5 minutes.. Thanx again Jerald.. U r the best!!

July 9, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello Nikos,

Thank you for your wonderful feedback! We’re delighted to hear that Jerald responded to your chat quickly, provided accurate assistance, and resolved your concern in less than five minutes.

Your kind words mean a lot to us, and we’re thrilled that you had such a positive experience. We truly appreciate your support.

Kind regards,
International Drivers Association

Rated 5 out of 5 stars

The Chat is very helpful

Shella helped me through the process and made sure everything was in order. I was able to check a digital copy of the IDP before having the physical copy mailed. I also used AI to make sure that the country I will be visiting accepts this company and was assured it will be accepted.

July 8, 2026
Unprompted review
International Drivers Association logo

Reply from International Drivers Association

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that Shella guided you through the process and made sure everything was in order.

It’s great to know that you were able to review your digital IDP before the printed copy was mailed, giving you added peace of mind. We’re also glad you took the time to verify your destination’s requirements and that you felt confident moving forward.

We truly appreciate your support and kind words.

Kind regards,
International Drivers Association

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