Apple Reviews 393

I have had my phone now 10 months and it's forever losing its connection to the wifi. Its not a broadband issue as my ipad doesn't have no issues or my old android phone. I have asked for assistance but fix never worked. If it wasn't for the Apple watch I would ditch it and trade it in for an android phone again.

Tragic, what's happened to Apple. Used to be so user-friendly, incredibly competent. Now... you hardly dare take an update to your phone in case it crashes. Mine did, irretrievably.
Then this week, I opted for iCloud upgrade to 2TB storage for my desktop. Reliable machine ground to a crawl: I opted to disengage from iCloud. It grabbed all my work files, several year's worth. I got them back after hours of difficulty, all now spilled from their identifying folders. Probably an expert could work around that, but why should we need a PhD to use a mac? I have written direct to ceo of course. Will report if I hear back.

I purchased this phone at Eldon Square. They push peoples rage buttons and don’t care of the harm they have done to peoples mental health. They know I have autism and have mucked me about 12 days solid. It’s full of glitches. The staff are brainwashed automatons. No respect or humanity. Have no clue of customer service. This phone and the whole apple company should be kicked out of this country. Vile company. have to watch YouTube videos. They have psychologically tortured me since early January. Going back to android where a phone behaves like a phone. Manager said press the Green time square in corner during a call to get the speaker. I did this 5 times my phone was ringing someone’s number in my list. Half the time you can’t hang up. And you have to do the unfreeze routine to turn the phone off. You have to be a genius to know to press the time button to get the speaker phone (which didn’t work) Outrageous phone. Inhumane staff.

I bought a new i phone and it wasnt working at all. When i call customer service they refuse to replace my iphone giving no reason at all. Also with customer care i spoke wth shomel, naidr abd nader who all claim to be the top manager in the customer care department. When i tell them they are recorded or i write things down to know who i spoke wth, they hang up the call understanding they are in trouble for lying on a recorded call.
Worst customer service and worst phone ive seen. I recommendcto stay away and also apple to contact me regarding this matter

Apple is a satisfactory brand, I do believe that they overprice many of their products. But, it's the convenience that is tying me into the Apple
ecosystem. It's just flawless!!!

Nothing new in iphone 13 series same design of iphone 11

I love iphone and apple products. They are all great and very reliable!

I'm using iPhone 8 and it's really awesome device even after 5 years of use, it's still working fine.

Most of the useful apps are paid. That's a disadvantage for students like me. I wish most of the apps are free.

Will upgrade to iPhone 13 mini soon. :)

I was sold two defective iPhones in two months and ended up with a replacement to which the store staff at Southlake, TX failed to transfer photos and data from my old phone because he didn’t fully follow the transfer process.
I am very upset and disappointed.
I want my photos back.

Absolute rubbish customer service

Well I can't quite believe it....been 5 weeks now and still locked out of my account...paying fees but no iCloud / Apple /TV or files.

How can these people get away with this appalling service and ignore their customers ..here is my phone number call me if you dare?

Dr Slade ...07891049109

Do not believe the hype
My family of 5 purchased 6 brand new devices of which only three work properly.
No resolution from Apple whatsoever. Basically we're stuck with faulty, glitchy, overheating lemons that freeze often. My phone is frozen until someone Calls Me
Do not fall for Apple's lies ... and pay through the nose for defective product.
We could have purchased cheap phones that would have actually worked. I'm carrying around a brick not a phone because it's useless much of the time.
Can't call, text or do anything else until someone CALLS ME so I can UNFREEZE it !
Apple doesn't even deserve the One Star.
Learn from my mistake .. do not waste your money !

I have an iPhone which is trash.

Today I received an alert for settings that said I needed to update my payment info.

Screen sharing with rep showed that when I clicked message, it would default back to settings.

I told him that I couldn’t figure out why I was being charged as I already had paid for 50 GB of iCloud storage on 2nd of each month! My one credit card still worked for other monthly expenses. For 90 minutes all this rep kept saying was “I’ve never seen this before!”

Since Apple CEO made $265 million in 2020 I said “Connect me to executive suite! Particularly Tim Cook! The executives are allowing this shoddy iPhone and poor customer service to exist.”

The rep laughed and I hung up. Apple just wants sheep to keep buying new iPhones! Horrible service!

I bought an iPhone because I was curious about how the operating system works. I expected more, I'm disappointed.

For more than a month, I had issues with my smartphone and with iCloud. Despite Apple's claims of exceptional customer service, I have yet to receive a response from their technical support.

NO POINT IN HAVING GOOD SHOP STAFF IF THERE IS NO AFTER CARE

WANT A PHONE YOU CAN USE DO NOT BUY #APPLE OR #IPHONE JUST BEEN TOLD BY ONE OF THEIR LIVE CHAT PEOPLE THAT DESPITE ME BEING GIVEN INCORRECT INFORMATION (I DOUBLE CHECKED 2 BE ON THE SAFE SIDE FIRST) I CAN NOT USE MY PHONE FOR 7 DAYS. LIVE CHAT PERSON REVIEWED CONFIRMED WRONG INFO GIVEN THEY DONT CARE, PROMISED A MANAGER WOULD CALL WITHIN 15 MINS AN HR AND HALF LATER NOT A PEEP

Secured data and reliable services

I had some problems with my device and with iCloud for more than a month. Despite claiming to have excellent customer service, I have not received a response from Apple's technical service.

I love iPhone! It's easy to use and it has the strongest security system, however, its price is not affordable