I am using this VPN for several years now without any issue. Recently I was not able to connect to USA server. Manson from support assisted me very well and gave me full guidance in making sure my con... See more
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See what reviewers are saying
I have been using multiple VPN, not only I found Ivacy is super easy to setup but it is one of the fastest. Recently I found my lifetime membership ran into some issues, I connected with the help agen... See more
I have had several support sessions with Ivacy for a variety of reasons and have always been treated professionally and helpfully. My Windows Ivacy app recently told me that my subscription had expir... See more
I purchased a lifetime license almost ten years ago because it was a good deal at the time. I use my account rarely, but it is super handy when I do need it. Logged in today(06/28/24) and found my lic... See more
Company details
Information provided by various external sources
At Ivacy, ingenuity is engrained throughout our product development cycle. We believe in complete online freedom, along with impenetrable security for our users. With our eyes set dead straight on our target, we began our journey in 2007 and engineered the best VPN service to help users experience true internet freedom. In 2010, Ivacy was the first VPN Company to introduce a unique feature called “Split Tunneling.” This feature allows users to enjoy complete control over which data to send through their ISP and which data to send through our VPN service. Since then, we have integrated many additional features, allowing millions of satisfied users to benefit from them in the long run.
Contact info
38 Beach Road #29-11 South Beach Tower, 189767, Singapore
- partners@ivacy.com
- ivacy.com
4.6
Excellent
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The name of the agent who helped me is James
The name of the agent who helped me is James. His treatment was friendly, competent, he clarified my doubts and resolved my problem.
June 3, 2024
Unprompted review
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The best VPN
Excellent VPN with many options and updates. Support team are great. Last helped by James who was very quick and knowledgeable. Keep up the good work!
June 3, 2024
Unprompted review
Does what it's supposed to do
I'm not an expert on VPNs - but Ivacy works quite fine for me, and it is very very affordable.
June 2, 2024
Unprompted review
The iOS vpn client keeps randomly…
The iOS vpn client keeps randomly disconnecting no matter what I do to troubleshoot. Incredibly frustrating as I have to keep reconnecting. Another issue is their config generator page. It only generates wireguard configs, but its horrible. For the US, it only can generate configs for new york even though you select other locations such as Los Angeles. For canada, even if I select vancouver, i will only generate a Toronto config. This problem probably occurs for all locations. Another issue is when I select OpenVPN, or any other option, it downloads an unusable .conf file. Horribly and sloppily designed.
June 1, 2024
Unprompted review
Reply from Ivacy VPN
Hi there,
This is Valerie from Ivacy. My sincerest apologies for the issues you faced. As Customer Success Manager for Ivacy, I am making it my personal responsibility to resolve your issue ASAP. Kindly connect with me directly by emailing at helpdesk@ivacy.com or You can also join our 24/7 support team at www.ivacy.com
Regards,
Valerie Evans
ploite and patient service
Aneketh chatted with me and was very patient and a good first level support. thanks
June 1, 2024
Unprompted review
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Solid service as a VPN
Solid service as a VPN. Customer service is excellent. Been using Ivacy for 6 years.
June 1, 2024
Unprompted review
Decent VPN with multiple connection…
Decent VPN with multiple connection protocols. James at customer services was very helpful to go through issues.
Recommended VPN
June 1, 2024
Unprompted review
Mason was a great help
Mason was a great help. Thanks Mason for your excellent customer service.
May 31, 2024
Unprompted review
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Ive been with ivacy for 5 years now
Ive been with ivacy for 5 years now. I was promised 5 years ago when I bought the lifetime special that they would renew my service every 5 years and they did no question's asked. Ivacy is my favorite VPN. The servers always work and if you need any help support helps immediately. Such an amazing company!
May 31, 2024
Unprompted review
Mason from Ivacy VPN renewed my Stack…
Mason from Ivacy VPN renewed my Stack Social lifetime subscription for an additional five more years at no costs to me. Mason is excellent and fast along with knowledgeable and friendly. He is professional. Thank you to Ivacy VPN which is one of the best budget under-the-radar personal and business VPN companies in the business!
May 30, 2024
Unprompted review
Fast response.
May 30, 2024
Unprompted review
Excellent assistance
I reached out for support and James was able to help me on the spot. Thank you.
May 29, 2024
Unprompted review
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Excellent app and support
I've had Ivacy for many years and have been a happy customer. I don't usually contact them for support but when I do, they are always quick to respond and help. My last experience was with James. He was able to assist me quickly and get my lifetime subscription renewed. Their VPN app is extremely user friendly. I highly recommend.
May 29, 2024
Unprompted review
Quick and fast support response
Quick and fast support response.
James was very helpful!
May 29, 2024
Unprompted review
My lifetime subscription renewal
My lifetime subscription had to be renewed. The Ivacy support agent (James) was helpful and efficient.
Thanks
May 29, 2024
Unprompted review
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Super fast support
May 28, 2024
Unprompted review
fast reply also James help extend plan…
fast reply also James help extend plan asap
May 27, 2024
Unprompted review
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