Jackies Kids Reviews 

I too fell for this being a reputable company due to the website and the fact it was UK only and registered in Austria. Same story, delayed postage, absolute garbage received unfit for the local tip never mind a child to play with and a return address in China that doesn't exist so you've no possibility of receiving a refund for the rubbish as they will just say it never arrived, you're just throwing more money away. Avoid like the plague.

Avoid this company. They’re based in China and their absolutely poor quality. I ordered a toy for my grandson on 10th December. I didn’t know they were a Chinese company. Toy didn’t arrive until after Christmas and it was damaged. I sent them a picture of the damage and they said it’s still usable and offered me a 20% discount. To return the faulty goods I’d have to print out the return form , I don’t have a printer and I’m almost 70 years old. In the end. I just accepted their offer. Terrible company . Avoid.

Poor service and quality I received my package and there is a hole which you can see through and an additional tear, this was for a birthday present which I can no longer give due to the poor quality. I reached out immediately and was told it is not eligible for a refund or replacement despite sending photo evidence.

Absolute scam. The item is nothing like the photos because they are AI images. Cheap, badly made, nothing like the description and refusing to give me a refund.

Complete scam of a company. Cheap plastic rubbish and when it goes wrong, they'll keep making you jump through hoops (which I guess is fine if you have unlimited time to shoot more and more videos of the same problem). Avoid at all costs

Don’t purchase anything from Jackie’s Kids. As with all the other reviews - terrible service, quality of goods cheap and nasty, absolute rip off. The company deserves zero stars.

I ordered a gift for my niece in early December and it’s now early January and it still hasn’t arrived.
The company are clearly not Uk based & do not care, I’ve asked for a refund and all they say is it’s been delivered.

Purchased a fire engine, this took 3 weeks to arrive. I tried to cancel but the wanted to charge me as they stated it had been posted so I would have to pay for the shipping. Toy has small parts, batteries do not fit. Company not in UK but China. Beware do not buy from this company.

ordered toys for Christmas.
placed order on 15th December.and was informed it will be delivered with in 7 days.

but it arrived on 31st December.
if I knew , i would have bought some other toy and not ordered it. its disppointing to kids.
let down as toys did't arrive for Christmas

THIS COMPANY IS BASED IN CHINA AND NOT UK!
Just like evefyone else, ordered, taken absolute weeks and very dissapointed with the 81 piece track fusion. The extra pieces are just plastic cones and signs. We live and learn.

This is not a UK store - it's a fraud from HK. DONT BUY ANYTHING - nothing arrives except useless emails.

Avoid this company do not use. Ordered a die cast machine advent calendar. Thought thus would be little model dumper trucks etc. but no it was plastic pictures of the trucks. Purchased gift for my nephew and his parents did not tell me as they thought that’s what I had purchased. Contacted Jackie’s no apology just a no refund as out of time.

Avoid this outfit - steer well clear. I ordered a child's toy kitchen set for £14.99 as a stocking filler and received junk to the value I would say of about £3.50 it took weeks to arrive and will now be given to a charity shop. I wish I'd carried out some research before purchase. Never again.

I wish I had read these reviews before I ordered Christmas presents for my grandkids in mid December. it's 1st January they still haven't arrived. all I get is emails saying good news its on its way. there appears to be no way to get them to refund my money

Shocking service
I ordered 2 toys for my grandchildren on the 2 nd December which arrived 3 days after Christmas!! Far too late! The replies were standard emails and they would not give me my money back!! I emailed them frequently.
I no longer want the toys but they are not interested in refunding me
Do not use this company

I have been waiting for order for over 2 weeks now. When you track the order it says it’s preparing to be sent or it’s on its way. There’s very little information given.
I’ve been emailing them and using their contact information and today used their chat and no one no agent is available. It’s all a stupid scam!!!!!

I want to cancel and my money back but can’t even get a ahold of anyone!

I ordered on December 9th. Im still waiting for the delivery. All I get is AI automated replies via email when I complain.

Ordered 9/12 for Xmas thinking it was uk company didn’t receive till 29/12 and very disappointed with quality. Will not go to the bother of returning just learn from the experience. Do not waste your time on this company.

I wish I had read the reviews prior to ordering from Jackies Kids. Order placed on 13 December for Christmas gifts. No update on dispatch until 20 December when I was told it was in transit (looking at the tracking, package seemed to be at a foreign airport). Needless to say, did not arrive in time for Christmas, (arrived 30 December). I have had a couple of emails apologizing for delay. I emailed them back on 26th December to inform them the products would be returned and a full refund expected. They have informed me that their T&C's state its fine to not deliver in a timely fashion (and my hard luck). On top of this the products are of very poor quality and I would not give them to my grandson. Last time I google a product and order without really researching the company offering a service.

Ordered a 3D Pen to say the quality is poor is an understatement. I’m not sure it’s will be legal to sell in the UK. The instructions makes no sense, have spelling mistakes & written in broken English. Given this is for a child the pen gets very hot dangerous for a child. Feels like it’s a scam company maybe based abroad & gets business through legit looking ads. Reporting to trading standards as I can’t see how these products pass UK laws to be sold safely.