easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
Company replied
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Review summary
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The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more
Company replied
I never had a problem making the booking, but had an issue with the payment going through. It kept rejecting my card and the time taken to get to this conclusion was a prolonged period. I had to rep... See more
Company replied
Found it difficult to navigate Doesn’t let you choose seats Confused me with the pay authorisation Doesn’t print tickets straight away Leaves you wondering if it worked or not
Company replied
Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Yes the best part Price was good
Price was good
booking process was easy
Service was reasonable as compared to similar other ones.
July 13, 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi Pandya,
This is an optional ancillary service offered by Jettzy.
For a fee of $10, our system will automatically complete your online check-in and send your boarding pass to you on your departure date.
If you prefer not to purchase this service, you can simply check in yourself online through the airline's website or app, or complete check-in at the airport counter, subject to the airline's policies.
This service is entirely optional and is not required for your booking.
Kind regards,
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Couldn't contact support at all
Couldn't contact support at all. The booking number you provided kept glitching. Regret purchasing through you
July 6, 2026
Reply from Jettzy
Hi Katrina,
Our contact email, support@jettzy.com, and phone number are available in the Electronic Itinerary document. Please send us an email for further assistance.
Kind regards
Jettzy
The booking process was very easy and…
The booking process was very easy and the price was reasonable
July 10, 2026
Reply from Jettzy
Thank you for your positive feedback
If there was any option to give you…
If there was any option to give you guys 0 star I was definitely gonna do that for you.
Your customer service is really bad.
You guys can only show on the call that you are trying to solve customers problems but the fact is you can’t do anything from your side.
If your website is doing something wrong
You know very well how to make customers faulty in that and then if you guys don’t have any option then you will ask the customer to contact with the airline directly even though there’s nothing to do with the airline.
And
You know how to argument with customers in emails.
Thanks a lot for providing bad service.
I will recommend not to book flights with Jettyz in future.
Very Unprofessional and inappropriate behaviour.
July 13, 2026
Reply from Jettzy
Hi Singh,
Thank you for your feedback.
We have reviewed your booking and all of your requests, including ticket date change, ticket refund and name correction.
For simple requests such as date change and refund, our team have already provided you with the quotations.
For name correction, we need to cross-check with the airline for their name correction policy and will advise you later. Thanks a lot for your patience.
We wish to advise that our website issued the tickets for you correctly, according to the travel dates that you had chosen and the name you had entered.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi Ms Patel,
Could you please share with us more information about your experience? We wish to understand the issue so that we can address it for you.
Kind regards
Jettzy
They helped me promptly….i was…
They helped me promptly….i was impressed. Thank you. Ignatius
July 13, 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi there,
We apologize for the inconvenience. Due to a system limitation, we are unable to help you with a name amendment. Our team advised you to contact JetStar directly.
Kind regards
Jettzy
I can’t understand why you charge for…
I can’t understand why you charge for check in and it kept on taking me payment page even after I had paid.
June 20, 2026
Reply from Jettzy
Hi there,
The check-in service that you mentioned here is the automated online check-in service. This means our system will automatically do the check-in for you on the date of departure and send the boarding pass to you. Since this is an additional service, it comes with an additional charge, not free. If you do not want to pay for this service, you can still check in by yourself directly on the airline's website or at the airport counter.
Cheers
Jettzy
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