Once you get to paying the price alters suddenly which if you are not paying attention you will pay much more. I tried to book another flight and was shocked that it jumped up by $83 compared to the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ticketing is not complex I bought a return ticket and got two separate one way tickets there and back I got extra baggage but it only got put on my return flight The itinerary is not clear, its... See more
Company replied
The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more
Company replied
easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
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Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Reply from Jettzy
Hi Ms Patel,
Could you please share with us more information about your experience? We wish to understand the issue so that we can address it for you.
Kind regards
Jettzy
They helped me promptly….i was…
They helped me promptly….i was impressed. Thank you. Ignatius
July 13, 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi there,
We apologize for the inconvenience. Due to a system limitation, we are unable to help you with a name amendment. Our team advised you to contact JetStar directly.
Kind regards
Jettzy
I can’t understand why you charge for…
I can’t understand why you charge for check in and it kept on taking me payment page even after I had paid.
June 20, 2026
Reply from Jettzy
Hi there,
The check-in service that you mentioned here is the automated online check-in service. This means our system will automatically do the check-in for you on the date of departure and send the boarding pass to you. Since this is an additional service, it comes with an additional charge, not free. If you do not want to pay for this service, you can still check in by yourself directly on the airline's website or at the airport counter.
Cheers
Jettzy
Reply from Jettzy
Thank you for your positive feedback
It’s was a great experience with jettzy…
It’s was a great experience with jettzy very easy maintain the flight tickets and very quick response.
July 1, 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi Jane,
Our booking process is standard in the travel industry. From the beginning, you select the flights that you want, then move to select ancillary services (such as extra baggage, travel insurance, seats, etc) and then to the payment page.
We wish to learn from you how we could make it clearer for you. Please drop us a recommendation to feedback@jettzy.com
Best
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Worst experience never ever book with…
Worst experience never ever book with jettzy again and will never let people to book again.
July 11, 2026
Reply from Jettzy
Hi Ms Ahmed,
We have reviewed your booking and can confirm that our system issued the correct travel date that you had entered and paid for. Our team has then provided you with the quotation to change the flights.
Cheers
Jettzy
I paid automatically check in 10$but…
I paid automatically check in 10$but it's said failed and wasn't able to do that.However it didn"t refund
July 2, 2026
Reply from Jettzy
Hi Shoya,
We apologize for the inconvenience. If the online check-in service failed, the system will automatically refund you. Otherwise, kindly send us a refund request to support@jettzy.com; our team will verify and assist you.
Kind regards
Jettzy
Not enough time
Overall I found this to be helpful and easy to use. Unfortunately I was timed out multiple times and had to re-submit my information.
July 2, 2026
Reply from Jettzy
Thank you for your feedback
Jettzy made my booking experience better
Jettzy was easy to use. I strongly recommend others to use this app. I love it
July 10, 2026
Reply from Jettzy
Thank you for your positive feedback
I was charged for a suitcase
I was charged for a suitcase, and I had already paid for because they hadn’t given the information to Virgin Atlantic and I need to cancel a booking going back to Canberra from Melbourne and it’s been almost impossible to do
July 3, 2026
Reply from Jettzy
Hi there
We have reviewed your bookings and can see that both of your bookings (with JetStar and Virgin Australia) did not come with any checked bag at the time you purchased the tickets with us. If you paid to the airline later, please contact them to discuss the matter.
Kind regards
Jettzy
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