Once you get to paying the price alters suddenly which if you are not paying attention you will pay much more. I tried to book another flight and was shocked that it jumped up by $83 compared to the... See more
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Review summary
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The ticketing is not complex I bought a return ticket and got two separate one way tickets there and back I got extra baggage but it only got put on my return flight The itinerary is not clear, its... See more
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The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more
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easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
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Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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I was happy with the price and the…DayTime flights are the besr
I was happy with the price and the service. Very easy to book on line .
July 9, 2026
Reply from Jettzy
Thank you for your positive feedback
A lovely birthday present from my…
A lovely birthday present from my family. A trip to Brisbane
June 30, 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
I booked twice
I booked twice - the first time by accident. Luckily we booked refundable tickets. We are hoping that Jetzy will refund us the cost of the first booking…..
July 9, 2026
Reply from Jettzy
Thank you for your positive feedback
Not recieved any advice about the…
Not recieved any advice about the question I aksed. Can you please let me know if I am entitled to a full or partial refund if I cancel my booking to Alice Springs from Brisbane (17/7/26) and return on the 21/7/26. Booking numbers 10101891306 and 10101891303. What are my options please.
July 1, 2026
Reply from Jettzy
Hi Helen,
Our team has replied to advise you that your tickets are non-refundable per the ticket's fare rules. If you would like to change your travel date, we can check the change fee.
Kind regards
Jettzy
Not a good serving
July 7, 2026
Reply from Jettzy
Hi Mohammad,
We apologize for the inconvenience.
Kind regards
Jettzy
Payment and Credibility
I was advised to contact booking support at Tourism Integration. I have had several "unsatisfactory responses from them. My latest message to them this morning is below. As this concerns the reputation of Jettzy.co.au I am sending it to you for review.
I will push you until you do the right thing.
Latest message to support at Tourism. Please not that the technical issues that I referred to were confirmed by them.
Ok, my first question is…..Is Anna an AI generated response trained to decline fair requests, or are you a person?
I will restate in chronological order what took place.
1. I tried to book with Jettzy.co..au 4 times. The first three times I recieved a “Payment unsuccessful” notification. On the fourth occasion, the screen went blank as I waited for an approval. After a couple of minutes it was clear that the approval wasn'r coming.
2. At this point, the UOB bank credit card team called me. They said they were worried about a suspicious transaction relating to Jettzy.com.au. They were concerned about fraud and recommended that i reject the transaction. I told UOB to reject it. I assumed that the transaction they called about was the fourth attempt I made to book. (I can provide evidence from the bank if required)
3. I decided that Jettzy.com.au was probably not the right choice based on the aforementioned problems, so I booked with Jetstar, the evidence of which I have already submitted.
4. To my surprise, I then receive an email from Jettzy.com.au saying that the booking was confirmed.
5. Clearly, I don't need two sets of tickets for the same flight. The problem arose because of technical issues with the Jettzy.com.au site,
6. If Jettzy.com.au is a legitimate and customer focused organization, Jettzy.com.au should be accountable for customer problems caused by issues with it's website and payment channel.
7. Based on the misinformation from Jettzy.com.au. I requested a refund. I don't want credit, or some other from of compensation, I want my money refunded.
8. Jettzy.com.au should accept responsibility. If the circumstances, if Jettzy.com.au explained to Virgin Australia what happened, the airline would agree to refund the cost.
Is that clear enough for you?
So my question now is…..will you be accountable and take responsibility that arose due to technical issues with your website? yes or no?
After 25 years as a CEO with Allianz, I have thousands of professional corrections, I have good media connections and good airline connections. This is not a story about money, it is a question of whether or not Jettzy.com.au is a reputable company. Are you prepared to do the right thing, or will you just ride rough shod over your customers because you think you can?
If II don't receive a positive response to this message, I wont be writing to you again. I will release the story to my professional connections, media, airline and Allianz. This message will be posted on social media, Linked in, the media and to the Ombudsman. You can look me up on Linked in if you doubt what I'm saying
@ Anna….if you're a real person, call me for free on What's App. I'm based in Bangkok.
+6681 752 1214 listed under the name Arth Q….easy to find
If you don't have the authority to make the right decision, I strongly recommend that you escalate my request to someone who can.
So Jettzy.com.au are you going to hide behind the technology/ AI screen or do the right thing?
Awaiting your response
July 7, 2026
Reply from Jettzy
Hi Stephen,
Thank you for your feedback.
We are a registered business in Australia with a local legal entity. We process more than 1,000 bookings in Australia every day, and over 90% of our customers successfully pay using their credit or debit cards without any issues.
We understand that you experienced difficulty completing your payment. However, we are unsure why multiple credit cards were required, as this is not something we commonly encounter. The issue may have been related to your card issuer's security checks, spending limits, or other bank-specific restrictions.
If you have any additional information about the payment errors you encountered, please let us know and we'll be happy to investigate further.
Kind regards
Jettzy
Reply from Jettzy
Hi Robert,
Auto check-in is an automated check-in service and is suitable for passengers with a busy lifestyle. This service will auto do the online check-in for passengers and send the boarding pass to them on the date of departure. This is an ancillary service. It is completely free if you manage the check-in at your end.
Hope this helps.
Cheers
Jettzy
The service was poor and the crew member was too rude
would like to express my disappointment with the service I received on my flight from Melbourne to Sydney last night.
During the flight, I requested a glass of water because I was very thirsty. However, I was asked to wait while the cabin crew completed the food service. I ended up waiting for around 30 minutes without receiving any water. When I asked again, I was told that they would finish serving food first.
I understand that meal service takes time, but providing drinking water is a basic necessity and should not be delayed, especially when a passenger has specifically requested it. It felt like the crew were prioritizing paid food and beverages over a simple request for complimentary drinking water.
I was also disappointed by the attitude of one of the flight attendants. The way she spoke to me came across as rude and dismissive, which made the experience even more unpleasant.
I hope you will review this incident with your cabin crew and ensure that passengers' basic needs, such as access to drinking water, are treated with greater priority and that customer service standards are maintained.
Thank you for taking the time to consider my feedback.
July 8, 2026
Reply from Jettzy
Hi Anjali,
Thanks for sharing your feedback. However, please note that Jettzy is a travel agency, not the airline that operated your flight. We wish to recommend that you contact the airlines and relay this feedback to them.
Kind regards
Jettzy
SCAM - prices not retained.. wasted 3Hrs of my life
Got a price for a flight, went through the booking and while waiting for payment, the price changed... upwards of course. Accepted the scam, filled the forms, same story. Again, and again. Once was even cheaper by changing a date... but nothing, at payment, it would ask for more money. SCAM.
July 9, 2026
Unprompted review
Reply from Jettzy
Hi there,
We apologize for the inconvenience. Please be advised that the pricing is subject to change during the booking process. Our system will automatically verify and adjust the accurate price to ensure the issuance of correct tickets. Rest assured, our system doesn't proceed to charge customers without their consent. Prior to payment, customers are always prompted to confirm their agreement.
Kind regards
Jettzy
Ease of booking sorting and paying.I…
Ease of booking sorting and paying.I havenr flown yet,so am hoping for a easy travel experience.
July 6, 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Do not use
I was told to wait 12 weeks for a refund. Despite following it up consistently, I found at the end of the period that the refund was submitted nearly two months late. Then Jettzy would not tell me when I would get my money back and to wait patiently. I had to get my money back through chargeback with American Express. Do not use this company in any way
July 8, 2026
Unprompted review
Reply from Jettzy
Hi Khan,
We apologize for the inconvenience.
Kind regards
Jettzy
Terrible would never use again
No help with anything when coming to changing tickets wanted double the price that I paid for the actual tickets
June 29, 2026
Reply from Jettzy
Hi James,
We apologize for the inconvenience.
Kind regards
Jettzy
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