Order placed on-line for thermal curtain lining which I have used previously for a customer. Within minutes I was contacted - the length I needed could be supplied immediately in two lengths or I cou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The communication was excellent, the goods were with us quickly and as described. Everything was dealt with in a professional manner. Many thanks
Excellent service - efficient and timely. Roll of curtain lining arrived well wrapped and undamaged in anyway. Will not hesitate to re-order when needed.
I made an order, placed it, and within a couple of days had it. Parcel and contents very well wrapped for protection. Will definitely be using this company again in the future. Extremely good experien... See more
Company details
Written by the company
John Downs has been trading since 1873. We have a large selection of curtain accessories for both professional and amateur curtain makers.
Contact info
59 Ryde Street, HU5 1PB, Kingston Upon Hull, United Kingdom
- 01482 329099
- contactus@johndowns.co.uk
- johndowns.co.uk
4.7
Excellent
346 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple website to use and found exactly…
Simple website to use and found exactly what I was looking for.
Lots of options to purchase and delivery was quick.
April 24, 2024
Advertisement
The company was really good
The company was really good, phoning to say they hadn’t got something and refunding the money straight away. Brilliant service.
April 26, 2024
Received quickly thankyou
April 8, 2024
Excellent speedy service good quality…
Excellent speedy service good quality perfect for job
April 8, 2024
Advertisement
very prompt and communicative
March 18, 2024
I always receive excellent service
March 6, 2024
Great customer service
March 4, 2024
Advertisement
Really fast efficient delivery
Really fast efficient delivery. Very pleased with quality and price
February 28, 2024
Great selection of products to repair my blinds.
Great selection of products to fix what I needed. Good range of sizes ( I only needed a small spool of cord).
Only gripe is that shipping costs were expensive (compared to others) but overall cost was cheaper than local shop by nearly 50%.
February 7, 2024
Professional and friendly service
This a company that is prepared to "go the extra mile" in order to assist customers. Despite only wishing to order a small amount of buckram, one of the proprietors kindly found the time to ring me at home to discuss the payment details. All e-mail queries are answered by return, their products come well packaged and are delivered within a day or two. I look forward to placing more orders with them in the near future.
February 13, 2024
Unprompted review
Extremely prompt delivery
February 7, 2024
Advertisement
Outstanding
Outstanding. I had searched for days to find the product I needed, both trying to find a shop still supplying curtain making accessories in Surrey, and failing that on line. Eventually found John Downs, who not only had the product at a very reasonable price, but posted it to me in just a couple of days.
January 24, 2024
Excellent communication and speedy service
I had a phone call immediately after placing my order, to say that the roll of fabric would be sent from the supplier to speed up delivery.
January 10, 2024
Advertisement
Very easy transaction
Good company with wide range of stock. What I received was slightly different to what I expected but worked well for my purpose. Will use again and would recommend
January 5, 2024
Always get good prompt service
January 5, 2024
Bought fusible buckram
Bought fusible buckram - great product supplied quickly, good value
Only request would be that shops opening times are added to website as I couldn’t find them anywhere obvious and I called in to collect on a day they were closed .They are on the answerphone message however, and staff extremely helpful and did post my order first class once I contacted them 😊
December 15, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.